Warwick Brussels

Excellente situation à 2 pas de la grand place , à 500m du sablon et juste à côté de la gare central , idéal pour découvrir bruxelles

le chauffage ne fonctionnait pas; Pas d'intervention après signalement au staff

I thought the breakfast was nice, and the beds were comfortable.

I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.

Hotel is very well located in the city center - ideal for tourists.

Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.

The bed was not very comfortable which is dissapointing from a hotel of this standard