Points positifs : Very friendly and knowledgable, was in and out quickly and smoothly.
Points négatifs : Nothing it all went well.
Points négatifs : Hidden charges. Avoid this place.
Points positifs : If I didn't call the day before to confirm my rental I wouldn't have had a car rental since they didn't have my information. I had my email reservation that I showed them and they had to get a minivan for me.
Points négatifs : They didn't clean the car inside or out before giving to me and they had a temporary plate on the car that blew off on my way back home after our getaway
Review Budge Nashua NH - Ford transit
Points positifs : The van was comfortable to drive.
Points négatifs : They did not clean the van or the windows. They did not have the type of mini-van we requested but the one we chose was ok. They did not accept the insurance I paid for on they Kayak website, they required a $300 deposit. They charged us for mileage even though the rental was unlimited and also charged a concession fee of $24.71. I will never use budget again.
Points positifs : Professional service at its best!
Scam: beware of $100 cleaning fee
Points positifs : Nothing
Points négatifs : Scam $100 cleaning fee, car not serviced, oil service light came on, tire pressure lights on, car reaks of cigarette smoke residue. Also, taking it up with credit card company.
Points négatifs : They Charged me crazy amounts for insurance. $173.00. picked up Monday at 10:00 and returned it Tuesday at 615pm. That is a crazy amount for a crappy car! Will go back to using Enterprise! @ weeks prior rented from them and got a beautiful Nissan Maxima for only 85.00 with insurance for a day! Will never use Budget again!!
Points positifs : The drop off, the person at the desk was quite friendly and welcoming
Made me think I had walked into the wrong place.
The car itself was not too bad, it had the amenities you would look for and the miles per gallon were quite good as well.
The price was decent compared to others.
Points négatifs : The pick up was horrible, it was on a holiday and they were not there for the time the car was booked for. After calling the number on the door, I was all but told that I was stupid for not checking if they were open. I had tried to book some other cars the day before and they gave an automatic check back they were not open, others, including Budget, were allowing to book a car and still they were not there. Person I called did come and give me the car after 20 minutes, but even after seeing the 6 other people standing and waiting there for pick up, he had to point out to me that I should have checked. The car was also quite dirty inside. Not even the obvious crumbs on the back seat had been taken off. Final taxes were not clear online which threw me as well.
Points positifs : Car was available on time. Easy to get to and get out.
Points négatifs : Aside from the rental smelling like cigarette smoke and the car driving poorly (lot of road noise and a slipping transmission), I had a nightmare of a drop-off experience. When I returned the rental the final cost was more than 3x the original booking amount. They added a $28 / day insurance policy and made no mention of it to me during the pick-up. They claim this must have been added on as an option when booking through Kayak, but when I reviewed (and showed them) my booking, there was no mention of the added insurance. I spoke with the manager and the owner of this branch and they made 0 effort of remedying the situation. I will not be using this branch again and will be contacting Budget directly.
Good daily rate but high fees
Points positifs : We rented a 7 person minivan. Site said " grand caravan or similar". We got a ford transit connect. Good rate, car fit the bill. If you are going to rent it know the connect does not have the luggage space of the caravan which may be a negative, but that also makes the vehicle shorter, which in our case was a positive. The deal was not as good as it looked. $78 + 100 mi/day is a good rate, but we ended up with $116.00 dollars in fees for a 4 day rental. I understand fees, but this seems excessive. NH Rental 35.44. (Included tax on fees charged) Vehicle license fee: 28.58. (Should be $5 - $10) Concession fee: $42.93. ( this was not rented at an airport so I do not know where this fee comes in)
Points négatifs : Fees seemed excessive.
The worst car rental place ever!!!
Points négatifs : They are scam artists! Having to take them to court for trying to pocket 100$
Cheapest price around
Points positifs : Cost was fantastic.
Points négatifs : The car had a cigarette burn in the seat and a warning light of some sort was on. For the price I paid and for what I needed it for, it was fine, but it kind of felt low class.
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