Points positifs : Nothing - I was unable to make the rental because the hours of the rental car location were a lie.
Points négatifs : The online hours listed for Budget Car Rental say it is open until 7 pm. However, when I arrived at 4 pm, there were no employees there. I waited for an hour, but no one showed up. I called the location, & it said "all of our employees are busy" - the store hours are a lie.
Points positifs : Easy pick up, nice car.
Points négatifs : There was no one at the counter mid-afternoon to receive my car. I waited for 20 minutes and then left my Budget key in the dropbox even though the box was only marked for Avis, not Budget.
Smiling Can’t Hurt That Much
Points positifs : Ease of dropping off the car. Simply pulled into the lot adjacent to the terminal, parked, and dropped keys at counter.
Points négatifs : The agent’s attitude when I mentioned that I was expecting a discount for returning the vehicle with more gasoline then when I picked it up. He immediately said that was not possible; even though, I was told differently by a Budget representative when I called the company’s customer service line earlier in the day. He also did not seem interested in my concerns regarding the cleanliness of the vehicle I noticed shortly after picking up the vehicle.
Unable to drive the car
Points positifs : Nothing
Points négatifs : The car given to me had very bad brakes and I was unable to drive the car. I took it back the next morning and they refused to give me a full refund for the car. It wasn't even the car I had intended to rent! The service was horrible at the counter and they didn't even have the car I wanted to rent. The customer sevice with Budget has been awful. I am still fighting to get my refund for the one day I did not even drive the car!!!
Points négatifs : N/A
Wrong smelly car
Points négatifs : The car we ordered was not there. We were given a car that was smaller and smelled very badly of smoke. Called everyday to replace it and budget never had a replacement.
Points positifs : Easy drop off procedure.
Points positifs : Great customer service! Car was clean inside and out!
Points positifs : There where very friendly and helpful
Points positifs : The cas was fine
Points négatifs : I was charge 2 days instead of 1. The manager in the dropoff office couldn't modifie the bill. I had to waste my time calling the customer service. They finally confirmed me that they will modifie the boll, but I still do not have a written confirmation
Points positifs : Desk staff; Ease of pickup and return
Points négatifs : Car was dirty; No car manual; Disliked the car model (Ford Escape)
Points positifs : Rien - je n'ai pas pu faire la location parce que les heures de location de voiture étaient un mensonge.
Points négatifs : Les heures en ligne indiquées pour Location de voitures Budget disent qu'il est ouvert jusqu'à 19 heures. Cependant, quand je suis arrivé à 16 heures, il n'y avait pas d'employés là-bas. J'ai attendu une heure, mais personne ne s'est montré. J'ai appelé l'emplacement, et il a dit "tous nos employés sont occupés" - les heures de magasin sont un mensonge.
Chez Budget, une voiture de location à Worcester coûte en moyenne 71 € par jour.
Économique (Hyundai Accent ou similaire) est la catégorie de voiture la plus réservée chez Budget à Worcester.
Budget possède 2 succursales à Worcester. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.