Hôtels près de Bueno Aires Design Mall - Buenos Aires

Points positifs: thanks

Points négatifs: nothing

Points positifs: Hotel is pretty and infrastructure is ok

Points négatifs: I stayed 1 night. We had problems almost everywhere: - Spa: massage therapist was new, and the massage was very poor (not the fault of the therapists in any way though). - Dinner: inexplicably slow - Breakfast: no egg station included. Bacon almost burnt... impossible to cut. Poor options. The hotel refunded some of the things due to the service flaws; but that is completely off point, I would have preferred a good service with no refund. Very disappointing experience for a hotel of the reputation and price of Alvear Palace.

Points positifs: Great location and history. Fairly relaxing. Staff very friendly and attentive.

Points négatifs: Not the attention to detail or cleanliness you would expect for the price. I would suggest that this once was one of the leading hotels. Not a scratch on Claridges/Ritz/Six Senses group etc. Staff were nice enough, but concierge unable to book all requests (moved to another hotel due to flight change for final day and their concierge was able to book a table at a restaurant supposedly unbookable by Alvear). Found debris like crisps under the bed - not that I was looking - I happened to notice while doing Pilates. Toilet seat broken, but promptly fixed the following day (if I had called them, I’m certain it would have been fixed in lightning speed, but I couldn’t be bothered - I wanted to relax - just can’t understand how it was missed when signing off the suite). Other guests in common parts fairly audible. No international papers over breakfast and no cigar cutters on the terrace. Various other elements of detail one would expect in a leading hotel, but were missing.

Points positifs: Great location, nice staff that arranged excursions.

Points positifs: It’s a beautiful hotel with excellent service

Points positifs: One of the most luxurious hotels in Argentina, with perfect staff, perfect rooms and perfect facilities. We loved everything regarding this hotel.

Points négatifs: Nothing. It was perfect.

Points positifs: Location

Points négatifs: We expect cleanliness at least . The first day, we were assigned to a room in the 3rd floor and noticed a stench smell in the room . The carpets have stains on it and it did not have a clean smell. Certainly for the money we paid , we expect a clean room . It smells like chlorox poured and mixed with freshener that became stale , basically musty odor. I ignored the stains in the carpets but certainly not the odor . I thought at first it was because maybe the aircon was not opened for long time but when we came back after our dinner, we still could still smell it that we needed up calling the concierge. The manager took the call and sent someone who was holding 2 bottles and seemed to have no idea what was the complaint . He left after 3 seconds in the room indicating that he will call someone . Half an hour later , no one called to follow up about the status . No one until I called back and spoke to the manager . He told me his staff did not smell anything , I told this manager that his staff thought he was bringing water , stayed only for 3 seconds and unable to assess the situation properly . And when I told them that my husband has asthma that he finally suggested that we will be moved to another room . All I wanted is a basic requirement, a clean no smell room . Never mind about fluffy pillows or the views or the gold pillars , those hotels are fairly common somewhere else as well but the most important thing is cleanliness and comfort . As for their breakfast ? No variety , same food served in the same trays every morning . If you want hot meals or omelette, then that is separate order and for about 20 dollars per person / meal not including hot meals is an overkill . And the staff , are all over the place moving in a chaotic symphony esp if the group tours come in throngs. There should be someone overseeing these people otherwise , they keep on being apologetic because they forgot to serve your coffee earlier .

Points positifs: room size, bed, swimming pool, gym facilities, spa.

Points positifs: everything

Points négatifs: everything met expectation

Points positifs: Le service, la deco, les prestations de l hotel

Points négatifs: La vue

Points positifs: Pas d’eau chaude dans la chambre. Seche cheveux cassé. Personnel peu réactif.

Points positifs: petit déjeuner excellent , mais non compris dans ma réservation , malgré junior suite

Points négatifs: demande de chambre étage élevé , à la place chambre sombre au deuxième étage avec odeur de renfermé .

Points positifs: La chambre spacieuse, l’accueil permanent à la porte de l’hôtel

Points négatifs: Le petit déjeuner

Points positifs: Mattress and bed in general very confortable.

Points négatifs: Service - 45' at the bar without the barman (he was smoking somewhere and reeked of cigarette smoke when he came in) which means the waiters from the restaurant also have to take care of the bar. At breakfast, ordered poached eggs and cancelled the order 20' later - no eggs in sight!

Points positifs: Placed in the best spot of Recoleta

Points négatifs: Breakfast could be better

Points positifs: The staff were excellent and it's a great location for shops, restaurants and sightseeing.

Points négatifs: The pool is a bit limited.

Points positifs: reception and concierge very helpful including storing our luggage for 3 days before we formally checked in

Points négatifs: service at bar a littkle slow

Points positifs: Everything

Points positifs: Great location. Classy. Great food and staff.

Points négatifs: It’s getting old. Renovation is a must for all rooms.

Points positifs: Excellent location - prompt and responsive staff

Points négatifs: Fitness room could be better equipped but more importantly opening hours are from 9 which for travellers with a schedule is not very accommodating

Points positifs: Great place, people. Walking distance to a lot of things. Walk to restaurants and shopping.

Points négatifs: Liked everything.

Points positifs: Its a beautiful front desk and location;

Points négatifs: The room isn’t clean properly and somebody from the staff into my last night drop my macbook pro while are cleaning the room, I’ve just tale some photos, but just realize that now, when i’ve used him at the plane and he has scars and didnt turn on well, stay reeboting...

Points positifs: Wonderful staff, concierges and restaurant especially. Good restaurant- small but tasty menu. Great wines.

Points négatifs: Some plumbing problems on day 1 but fixed fast. Only 2 elevators so once a convention arrived waits were long and staircase dangerous

Points positifs: Location is wonderful!!!

Points négatifs: It’s not the Sofitel Arroyo we used to go so many times!! Now it’s a 3 Stars, no more. The bathroom door doesn’t close, many small details that made it a cheap place. We were disappointed of course!!

Points positifs: Location Breakfast variety Friendly staff

Points négatifs: Some rooms have view to cemetery and some nights you can smell food from nearby restaurantes

Points positifs: Kind service, good food

Points négatifs: Nothing

Points positifs: Everything!!!

Points négatifs: The parking should be free

Points positifs: Le bon Service et le quartier ou se trouve l'établissement. Voisinnage tranquille.

Points négatifs: L'ambience du bar.

Points positifs: Bien placé

Points négatifs: N est pas à la hauteur d un 5 étoiles Odeur d humidité dans les chambres

Points positifs: Central.

Points négatifs: Very impersonal .Could have been a holiday inn or similar.Corridors bleak and breakfast room like a canteen.Very disappointing.

Points positifs: Very nice staying in the hotel and lovely staff. Breakfast was fantastic and restaurant was very good as well

Points positifs: Location is of great value. Staff is very helpful and nice. Everything is spotless.

Points négatifs: Breakfast is not so good but Cafe La Biela is a block away and has the best medialunas and coffee. Restaurant at the hotel is so so, but there are plenty of options around.

Points positifs: Location convenient Wooden style floors Bathrooms good size

Points négatifs: A bit noisy because of location

Points positifs: Location. Size of the room

Points négatifs: Modernize the hotel...

Points positifs: The apartment, the attention and the swimming pool are superb

Points négatifs: The coffee in the breakfast was too light

Points positifs: Excellent hotel at a very good location. The breakfast was very delicious with a very good selection. The rooms are very clean. The staff is very helpful, attentive and friendly. It's a very children friendly hotel.

Points positifs: Hotel was exactly as pictured on the web. Staff was friendly and professional. Breakfast was great and. location terrific. I would highly recommend!

Points positifs: Emplacement, calme, propreté Gentillesse du personnel

Points négatifs: Manque de jus d’orange frais et presse

Points négatifs: The breakfast could maybe be improved but overall it is great value hotel. The staffs lf the breakfast could be a little more attentive and smiley.

Points positifs: Clean and spacious room, perfectly comfy beds, and good breakfast. Friendly staff provided useful info and tips. we travelled with 2 kids and everything went well. Gracias Matias!

Points positifs: The staff is kind and helpful. Breakfast was rich and fresh. The location is great.

Points négatifs: Everything was to my liking

Points positifs: The neighborhood was perfect , the service perfect! Very very happy with the hotel !

Points négatifs: There was a smell in the bathroom from the sewers. Breakfast was boring , they could have a better variety of hot things , omelettes, bacon etc....

Points positifs: We have been in this hotel several times. This quality of hotel rooms and the large size of the beds are not frequent in Buenos Aires. Reception and bar service are excellent. Location is close to Recoleta and Santa Fe attractions. Plenty of restaurants and shopping in the area. Arrangements for airport transfers are very safe and convenient.

Points négatifs: Breakfast hot buffet is rather limited but still suitable.

Points positifs: Très correct, personnel aimable .

Points négatifs: Rien

Points positifs: The design of the hotel may not be very modern, but the room was very comfortable. We had a big bathtub, which had a whirlpool function. The room was very big, quite and had a comfortable bed.

Points négatifs: For european standards the breakfast was disappointing.

Points positifs: Great location with easy access to all areas. Staff were incredibly helpful and informative. Great spread at breakfast. Small boutique hotel with big personality!

Points positifs: The exelent sevice , the exelent facilities and the great location .

Points positifs: Perfect spot to tour around the city, well located, safe, clean and confortable hotel.

Points positifs: Des chambres très agréables

Points positifs: The staff at the reception desk were wonderful. They were extremely helpful and pleasant. Esp Adriano, Sebastian, and Max.. All of our questions and requests were efficiently and promptly handled.. The bufffet breakfast was more then ample and the baked goods were tasty, fresh and slightly changed daily. Our stay was a very pleasant experience.

Points négatifs: The bathtub is difficult for senior citizens to step into, the shower head must be pointed too close to the fixture or else the floor gets very wet. The shower glass partition could be longer to keep floor dry if head is directed further toward back of tub.

Points positifs: excellent hotel and friendly staff

Points négatifs: The Gym is poor.

Points positifs: The desk staff (four that we dealt with during our stay) were accommodating, helpful and they went out of their way to make our stay enjoyable. They called the tour companies for us to confirm our reservations, they booked taxis for us, helped us with the Internet, and made every effort to get us into our room as soon as it was ready. Most big hotels cannot offer this type of personal service. The staff made the difference between a good hotel and an excellent one. thank you

Points négatifs: This is not the hotel's fault but the tour drivers and one of our taxis drivers had a lot of difficulty finding the hotel - one way windy streets. This caused delays in picking us up at the hotel.

Points positifs: The staff was very helpful when it came to solving problems, especially with our poor Spanish skills, and was accommodating to us in helping us overcome scheduling problems.

Points négatifs: We were very satisfied with the overall staff and facilities at this hote.

Points positifs: Large rooms in a quiet area of Recoleta. Easy access by foot to many touring areas.

Points positifs: La grandeur de la chambre et le dévouement du personnel.

Points négatifs: Le petit déjeuner était assez sommaire : pas de jus de fruits frais, pas de pain frais, ni de salade de fruits fraîche et pas de chaud.

Points positifs: Tres bel hotel. Moderne , bien tenu, bien situé. Même les plats du room service sont soignés et de qualité.

Points positifs: Très bon service, chambres spacieuses et propres, situé dans une rue calme dans le quartier recoleta, à 5 min de la rue Santa Fé pour faire du shopping. Je retournerai dans cet hotel.

Points négatifs: Seul bémol pas de room service.

Points positifs: The staff at the reception were excellent couldn't do enough for us. When we arrived at the hotel they gave us a welcome drink. They booked tours, told us where the best restaurants were, organized transfers. The area was very safe to walk around at night. The rooms were very large.

Points négatifs: Nothing

Points positifs: l'accueil, avec des recommandations pour les visites à effectuer. Nous passions deux jours à Buesnos Aires cela nous a bien aidé.

Points négatifs: Tout était parfait.

Points positifs: Parfaitement bien situe pour des touristes souhaitant passer quelques jours a Buenos Aires dans un quartier agreable et central.

Points positifs: Location, price and convenience.

Points négatifs: Shower system

Points positifs: The breakfast was fantastic- very varied in their jazz room and lots of choices and delicious.

Points négatifs: The room was sub-standard- very cramped and hard to get into the bathroom. The room was not too clean either and just felt like it has been a while since attention was paid to detail in the room.

Points positifs: I loved location, staff and the rooms (big, clean and it has a jacuzzi in a terrace for the room, very cool). Breakfast was good as well and ver friendly staff.

Points négatifs: I pretty much liked everything.

Points positifs: Very accommodating staff and convenient location.

Points positifs: Excelent staff, location, very good breakfast, confortable room and an excelent piano at the breakfast's room!

Points positifs: Very good location and excellent overall service and facilities.

Points négatifs: The bathroom sink is terribly uncomfortable with a faucet that is permanently on the way difficulting something as simple as washing your face.

Points positifs: It’s all about location

Points négatifs: The room was not very compfortable, with windows looking the elevator (within the building) or a tiny area between buildings. Must kept everything close all the time.

Points positifs: L'hôtel est très bien situé et le personnel est très attentionné.

Points négatifs: Le mobilier est vieux et il manque des équipements dans la chambre comme une cafetière. La salle de bain n'est lumineuse et les chambres qui donnent sur la rue sont bruyantes.

Points positifs: Petit déjeuner excellent Spa très agréable (mais il faut quasiment le privatiser) Chambre spacieuse Très bonne localisation dans Recoleta Très calme

Points négatifs: Pas de baignoire Deco vintage qui pourrait être rajeunie Bouteille d’eau facturable 6USD

Points positifs: L'emplacement

Points négatifs: Un peu vétuste

Points positifs: An excellent hotel in a safe neighborhood. Breakfast was delicious and varied . Hotel was very quiet.

Points positifs: Location, building, bed