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Availability of beach towels was an annoying issue you will not expect from such 5-star, expensive resort
The resortt type & very relaxing . Not a good location for getting around the city, lots if trainee and no mentor
Staffs were kind and some even funny but it was almost no wifi. Ok breakfast but so so restaurant. There was nothing around...
Staff are incredible. I was able to see the owners work during my stay. Details start from the top down. Thank you Dennis, Karen, Ivan, maryss, and the rest on the restuarant staff. Thank you very much!!!! Merong salamat po!!! Jason pimentel Nothing
Everything in this area is overpriced and underwhelming. This place is the right value for the quality of accommodation. It's worth the price, basically 2 star accommodations. Staff Is very friendly and helpful. Elevators took forever. Internet only works is lobby.
I love the airy feel of the hotel, the white and pastel interior colours, the beautifully designed furnitures, the outdoor terrace and the view down directly to the pools and beach. there's some sense of infinity. hotel staff need to learn to stop acting like 'slaves' and stop treating guests like we are disabled and cannot carry a single tea cup or adjust the air cooler on our own. its over the top customer service that it kind of defeats the real purpose. it is already annoying. as well as a simple smile would be good enough than greeting guests good morning or good evening the whole time, like every 1-2 meters someone is greeting me. too much. keep it real, we are all equals. also, the hotel needs to stack brochures of side trip tours i.e. island hopping, diving, boating, etc., on the front desk so guests can easily choose which tour company to go with. make it transparent with the end goal of assisting your guests in fully enjoying their stay
Friendly and attentive staff Slow check-in and check out,The toilet tub eas spoiled and had to call the engineering staff twice to repair it.
People were nice... The bed sheets were crummy, pillows so cheep... Ktinchenette needs improvement, rest of the rooms in the wing were not done at all.
I like the spacious room with the kitchenette. The swimming pools with the Bar/restaurant together keeps me at the hotel. The proximity to the airport and the complementary airport shuttle is a major factor in choosing this hotel. The Shower lacked pressure, the sofa’s cushions were worn and a hot water kettle would be nice. The outside hallways were dimly lit. Might I suggest a fresh coat of paint? Perhaps some plants and pictures to freshen up the dreary hallways.