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Les chambres étaient spacieuses et propres et le personnel était très sympathique. Les formalités étaient très simples à l'arrivée et au départ. Le parking était très pratique, et j'ai pu me garer près de l'entrée de l'hôtel. Le parking était très cher. Normalement je n'ai rien à payer pour me garer dans d'autres hôtels, mais j'ai payé jusqu'à 15$ pour me garer un jour. (3 dollars Anatole était à 22 $ par jour et le parking était quasiment vide.
Grand hôtel avec plein de choses à faire. Terrain de basket-ball est fermée après 20 heures. Les chambres étaient un peu vieilles
Staff was helpful with directions. Rooms were clean and nice. No drinks in vending machines on 3 different floors we tried. Only one snack vending machine that needs exact change on the far side of the other tower we didn't even stay in.
Staff was friendly One of my families had dirty linens when they checked into their room. Another had a hole with mold on the ceiling. We had ants in our room. For the cost of the hotel I feel the rooms should be better and there should be some kind of breakfast included.
............. Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
Amazing hospitality and service. I was suggesred to join a free awards members club for the starwood hotels at check in which allowed me a club level pass for a happy hour, complimentary breakfast and wifi. Dallas is a spread out city so it was only a short drive to downtown activities which meant uber/lyft friendly. It would have been better if it were a true walking distance but location was still really good just not great if you want to ho into extreme detail but still very satisfied.
The common areas were beautiful and staff was extremely helpful and pleasant. Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
Rooms were nice and clean. 1 out of 4 elevators were working and we all had to walk 30 flights of stairs with all of our luggage. There was no apology or compensation for anything. I understand technically issues happen but we were on the 30th floor and it had been 8 hours.. ridiculous.
Nothing. Upon arrival we were told that all the king bed rooms were taken which we had reserved prior to. Then we walk into the room that wasn't clean. Beer cans strewed everywhere, beds were filthy and trash all in the room. Not only that but the elevators were out of order and we had to climb 8 flights of stairs each time we left the room. Worst stay ever
Loved the pillows and how big and beatiful it was! The staff were very friendly also I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
1. Le pommeau de douche inondait le sol de la salle de bain et la moquette. J'ai demandé à ce que ce soit réparé, mais ça n'a pas été le cas. 2. La nourriture froide. J'ai demandé de la soupe mais on m'a donné du Chili. J'étais malade et trop faible pour me plaindre. 3. L'hôtel avait énormément de personnes lamda qui rentraient et sortaient. Ce n'est pas un environnement professionnel.
la vétusté des équipements et du coup le rapport qualité prix.
Mme/Mlle Cleo étaient très serviables
Quartier de la ville. Le lobby spacieux Petites salles de bains, il n'y avait pas une navette gratuite. Il n'y avait pas de happy hour le week-end
Les chambres étaient propres et l'hôtel était très bien entretenu. Le personnel était super. Ils nous ont même laissé faire le check-in plus tôt que 12h00. J'ai aimé le fait qu'il y avait un restaurant et un bar dans l'hôtel. Les chambres étaient plutôt petite pour le prix. Elles auraient pu être plus grandes.
J'ai plutôt été assez déçu par l'établissement . Je pense qu'il y une grande différence entre cet Hotel et les autres de la chaîne dans le monde. Mon attente n'a pas été satisfaite car je pense que l'impression est faussée . Il n'y a pas de restaurants , et il nécessite des travaux dans les salles de bains.
Very classy place, super clean, not expensive at all for how nice and easy it was to stay here! The staff when checking in wasn't super helpful. When we came back later the staff was awesome. Get that young man off your team or teach him how to talk to guests and you'll be golden!
Very nice clean and spacious room. The bathroom was very nice however there was no extractor for the steam from the shower and lighting was very poor. Lightning was also limited in the bedroom of the suite, but good lighting in living area.
Suite with separate bedroom for less than the cost of a regular room at most hotels with the Kayak deal. Nice rooms, nice hotel, clean and well kept. Very satisfied overall. Beds were hard and uncomfortable. We had a room with double beds and they seemed smaller than average, to the point that rather than sharing with my husband, I wound up sharing with our youngest child because the double bed was not big enough to accomodate 2 adults comfortably. Mattress was hard. Had some problems with our restroom facilities: Toilet didn't work right, shower handle was on backwards. Otherwise, everything was wonderful and I would absolutely return for what we paid for this room. Very nicely accommodated my large family for much less than we would have paid elsewhere.
Nice rooms and pool, breakfast OK and service and staff very nice. Close to train station - free shuttle service in 5 miles radius No personality about the hotel
The hotel was beautiful,and the rooms were nice and clean.The young lady who checked us in was so pleasant. We were very impressed. We were vey disappointed that the swimming pool wasn't cleaned,especially with it being so hot!
I loved the apartment style look, the living room was separate from the bedroom. Very spacious. I loved alll the mirrors! There was no rush to check out. My view was a bit ugly but that was totally do able.
I found the hotel to be as nice as the pictures and the staff to be friendly and helpful
beautiful ...great friendly staff-spectacularly clean
The entrance, my family and i like the lobby fibe a lot very specious The tub in our room was rusty and dirty and the carpet needs a little TLC. the room we stayed at by the window on top was crack.
Bring your own towels if you wish to stay here. Poor room service
Liked the staff they were very friendly Gym and spa not up to par
Super clean super friendly really nice place altogether. Only for those looking for a high end stay in Dallas Almost too nice, everything was fantastic but if you're the type that doesn't like being waited on hand and foot this might not be your place. Nothing is cheap that's for sure.
room was great, staff was great live music in bar didn't match the vibe at all. I know its dallas but, its a 5 star hotel with a honky tonk band? and they were really bad.
The beds are very comfortable and the view from the roof is amazing The bar upstairs was too expensive and didn't allow us to bring our own drinks to the pool. I wish there was some sort of breakfast provided. The little Keurig coffee machine in our room left grounds in the cup.
Big Rooms. Comfy Beds. Windows Open with Lots of Light. Easy Walk to Downtown. Free Shuttle to Dallas spots. Consistent Staff who knows your name. Restaurants and Bars were exactly what I needed after a long day.
The decor of the rooms and the style of converted warehouse to loft was very well executed. The rooftop bar also has a great view of downtown Dallas especially at night. The rooms were very clean and the bed was very comfortable. Onsite parking was also very easy considering proximity to downtown. As nice as the rooms were, we were given a 4th floor room that faced the main street through the Cedars district of Dallas; Lamar St. And that was what really put a damper on our stay. The noise of semi trucks and dump trucks going by with their loud exhaust was enough to wake you up many times during the night. There also were several potholes or bumps in the road that made the dump trucks rattle very loudly. This is not really the hotel's fault but it did sound like the trucks were coming through the room. I would think a brick building would be more sound proof. Perhaps its the old windows and some sort of acoustic film could reduce the noise a little. It is unfortunate because it really is a nice hotel, perhaps a room off the side street or rear of the hotel would be quieter. I really hope they can fix this because its a great location and well executed.
Les draps étaient un peu sales. Rien n'était dégoûtant, mais aurait pu être mieux
Excellent service, et excellent cadre
C'est un bel hôtel ! Le personnel était très gentil et serviable !
Chambre rénovée et centre de remise en forme Des bouteilles de Shampoing/soins impossibles à utiliser. Il n'y avait pas d'instructions dans la chambre. Nous avons dû payer une caution à l'avance
Une grande attention est portée au détail et les employés sont extraordinaires ! Le bar formel était encore en cours de travaux. Le bar cowboy n'était pas à la hauteur des standards de l'hôtel
Il est très bien situé. Très facile d'accès. Belle grande chambre. Le petit déjeuner était inclus.
Je suis venu ici pour mon anniversaire. Tout était génial La pression de l'eau dans la douche était un peu insuffisant.
Bonne salle de sport. Service courtois. Propre. Il y a beaucoup de restaurants et de bars à proximité. Service de navette disponible. Il n'y a pas jusque tard dans la nuit des services et équipements supplémentaires.
We stayed on Concierge floor with the Club lounge which includes all the alcohol and light food throughout the day. It is worth the extra money to stay on this floor. We did a package that included a three course meal at Fearings which was the highlight of our evening along with having champagne and chocolate covered strawberries delivered to the room at just the perfect time which was while we were out at the pool. The pool isn't big but the staff at the pool is very attentive if you need anything.
Our stay at the Ritz Carlton in Dallas has been ruined. Everyday, when we go into the club level, we have been appalled by the lack of enforcement of the dress code and the noise level in the club room. For example, no shoes, half naked men and women in bathrobes, men, women, and children in pajamas and dirty socks with no shoes, and today was the icing on the cake which has ruined our stay and will result in our early departure. There are a group of loud, obnoxious, rude, and inconsiderate heathens in the club room watching a football game (3:30pm CST) we asked the attendant to address the noise issue and she instead walked over and told the group that she was sorry to disturb them, but that we had complained and pointed us out. That resulted in them bullying us out of the club level room. We have been staying at Ritz Carlton properties for twenty years and we have never experienced this level of unsatisfactory service. It is unbelievable and unacceptable. Now, instead of stayi...
My 2 daughters and I stayed at the hotel on a very busy Dallas weekend. We were greeted with Sprinkles cupcakes at the reg. desk to celebrate a big football game being played that weekend. The beginning of a great weekend. \n\nThe club level floor was large and worked perfectly for an extra roll-away bed. The bathroom was huge. The club level lounge had superb snacks. We also ate at Fearings on the lobby level. Though difficult to get a reservation on the busy weekend, we camped out hoping for a cancellation and were lucky to nab a table. The food was tremendous -- the chef was previously at the Mansion across town. Expensive, but well worth the price.\n\nThe hotel is only 10 minutes from Northpark Mall, as well as other shopping areas.\n\nOur stay was great. We'll definitely return!\n\n
The Ritz staff is world class! The bellman rocks! Everything was perfect
l'ambiance, l'attention et l'accueil et le décor
Bien situé La chambre et la salle de bain étaient minuscules. Le lit était à 5 mètres de là. La salle de bains était vraiment trop petite pour deux.
Excellent service. Traitement de choix. Les chambres sont très tranquilles et magnifiquement aménagées avec toutes les commodités. Les lits sont Incroyables. Le service d'étage ! L'ambiance est fantastique, hôtel très bien situé. Je n'ai pas aimé le service de Valet obligatoire pour voitures (en comparaison à des frais de parking, ou mieux encore, à un parking gratuit). Cela m'a coûté 27 $+ frais pour un tarid de 31 USD par nuit !
L'atmosphère était parfaite pour célébrer 25 ans de mariage.
Relié au centre commercial Galleria, grande chambre
Taille et qualité de la chambre
Le personnel était excellent.
Centre commercial avec American Girl, des restaurants, une patinoire et d'autres services. Mes enfants demandent si on peut retourner à cet hôtel Travaux en cours sur le parking
Cleanliness and relative ease of traveling around Dallas. Seminar in progress. I would have liked to know this before booking..it made it a bit noisy.
Bed was nice Rooms were not that clean
Bed was comfortable. Wish for the price there would at least be some free amenities. The AC in our room did not cool very well at all, even with my husband turning down to 60 and cleaning the filter. Also when I would get in shower it had a sour smell to it.
kayak has a very cryptic cancellation policy. As a result I was unable to cancel the room even though I was compliant with what they verbally told me. I can't speak to the hotel but I can tell you I won't book a hotel again with kayak Everything
Staff was superb Strictly a business hotel There isn't anything (eatery/ships) close $12 for a Coffee and Baileys! Pillows were paper flat
Amazing hotel with great room. Staff was fantastic and location was an easy drive to any north Dallas location.
It was clean with a nice staff and was a good price for being a "4" star hotel. At least a 20 minute drive in any direction from anything fun to do. Lacks basic accommodations like free wifi, a fridge to store leftover food from dinner or drinks, or free breakfast. Really only for people to say to their friends they're staying at the Omni.
Got an amazing deal and the hotel, rooms and amenities are amazing! There is nothing within walking distance of the hotel, not even close. So you really have to eat there. If you have a car this is a great place to stay.
Room was clean, shower was good, bed was comfortable. $47 for Chicken with Potatoes, some lettuce in a salad, a slice of cheeescake, and a bottle of water "to go". And that was the least expensive. Lack of convenient electrical outlets in the room to plug in a laptop. No free wifi in the room. $174 on a Tuesday night.
Clean and quiet rooms with extremely comfortable bed. We ordered room service for dinner and it was mediocre at best. It was 10pm when we ordered so it's possible that closer to dinner time it would be better.
The room was very nice aside from the toilet seat, which was broken. Lots of down bed pillows, which I love. Awesome huge tub. Live music in the lobby each night. Parking & check in was very confusing.
Overall our stay was pleasant. Staff is quite courteous. WiFi connection is poor and tech support was insufficient. This was the one significant drawback to our stay. If you're in need of WiFi access for business, I wouldn't count on it here! While I was able to connect eventually, the connection was weak and caused a moderate snag!
The staff was brilliant. They really took care of us. When they found out it was my wife's birthday, they brought us a complimentary bottle of wine, amongst other things.
We really enjoyed our stay here and the hotel was amazing, as well as the rooms. Definitely reccommend this hotel and will stay here on our next visit to Dallas.
Staff was nice. The room was clean. Beautiful view. Room service was very quick! The valet opened the door for me (driver), did not do anything for my wife (passenger). The rooms seemed to have thin walls, as we heard guest all through the night. There may have been a fraternity group reunion of some sort, and we may have been unfortunately stuck on the same floor as some of them. It hurt our stay to say the least.
Very friendly staff. Very comfortable bed. I was very satisfied with my stay and would stay there again. Only negative thing was we ordered late night room service and it wasn't the best. We got the Philly steak sandwich.
It has a a good location with a good view of dallas The beds were not comfortable and the TV picture was horrible
Helpful staff, quality Restaurant a bit on steep side, but staffed by helpful, attentive, professional people
I like how the building looking and most of the inside. This hotel I would say is for the riches. The self parking wasn't free. I'm not going to pay someone to park my vehicle since I'm going to be staying there for one night. Inside the bathroom above the shower it the A/C unit. It appeared that it needed some updating because it looked like a 1 or 2 stars project.
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
Un bon service à la clientèle. Assez propre. La machine à glace était cassée. Le chauffage et l'air conditionné étaient horribles.
Hôtel assez ancien, mais les lits étaient assez confortables. On ne pouvait pas régler la température dans la chambre. L'hôtel a besoin d'être rénové !