Excellent rapport qualité/prix, mais quelques problèmes de personnel: petit déjeuner plus de café ni de jus d'orange: attente de 10 minutes avant de trouver une personne pour y remédier. Pour un séjour du 22 au 25 septembre le prix du séjour a été retiré de mon compte le 1 septembre puis re-crédité le 22 ( avec une perte pour moi de euros due au taux de change. Enfin le coût a été retiré à nouveau le 25 après mon départ: certainement une erreur du personnel insuffisant ou mal formé.
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown. Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
Service was great! I continued to have problems with my room key in the elevator.
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
near american airlines center the restaurant too expensive
Mme/Mlle Cleo étaient très serviables
Les chambres étaient propres et l'hôtel était très bien entretenu. Le personnel était super. Ils nous ont même laissé faire le check-in plus tôt que 12h00. J'ai aimé le fait qu'il y avait un restaurant et un bar dans l'hôtel. Les chambres étaient plutôt petite pour le prix. Elles auraient pu être plus grandes.
J'ai plutôt été assez déçu par l'établissement . Je pense qu'il y une grande différence entre cet Hotel et les autres de la chaîne dans le monde. Mon attente n'a pas été satisfaite car je pense que l'impression est faussée . Il n'y a pas de restaurants , et il nécessite des travaux dans les salles de bains.
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
The AC couldn't keep up to keep me comfortable.
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
Complimentary breakfast and evening hors d'oeuvres. Free bottled water. House keeping. Pay-to-use wifi. Fitness room was very, very cold. Bed was too firm for my liking.
Room was dirty, we got charged twice for room and had to go through a lot with the front desk for a refund, also didn't tell us about getting charged for parking and other "miscellaneous" charges. Would not stay there again.
Staff was very nice. Coffee in the morning and the cookies in the afternoon or a pleasant surprise. Rooms were clean and comfortable Not much
Place was great. The "25 years experience bar tender" didn't know crap and would plea with every customer to only order beer or wine. Then had the nerve to question my tip because it was less than she thought she deserved.
The ice machine was broken on the third floor. And they charge for parking now
The hotel staff was friendly also the rooms were very nice and roomy. Nothing
12pm checkout, free water, complimentary drink for my birthday, location, shuttle service, free breakfast for my birthday, good room setup, quiet, staff was super nice! Room smelled bad, sheets and bedding had plastic feeling and comforter was heavy, pillows were thin, tv channels were limited
Dirty room, cleaning staff did not come daily for no apparent reason, coffee filters/items not restocked when used in room. Noisy and poor view. Parking and wifi extra costs. Out of items when ordered room service.
Very close to downtown. Front desk staff was friendly and helpful. Hotel was not in the best of conditions. Could really use better upkeep.
SER steak house was great everything. no continental breakfast, nickel and dime you for everything. rooms were dirty, linens were dirty
Everything was excellent.. Maintenance man knocked on our door at 9:30 to clean AC filter. We had Do Not Disturb sign on the door but he still knocked on the door. Kept knocking few times and woke me up.
Check-in service, fairly affordable parking for the area, & the lobby was beautiful The hotel is an atrium hotel and is extremely large. During my stay there was a prom, a conference, and a wedding hosted by the hotel - it was extremely noisy and crowded. While its very large, its also quite an old hotel. There's one set of elevators for each atrium and the walk to and from the room is really long! Kayak listed it as 4 star and I've generally had a great experience with selected 4 star hotels throughout the country; this one was extremely disappointing.
Size of the room There was only one front desk representative at both front desks at 6:30 pm. I needed another key a was quite a wait. The parking is a total pain for $19, the gate readers do not work well. There was only one small trash can under the desk and none in the bathroom. And there was a creepy crawling visitor in the shower on the 20th floor.
Asian Art They put us in the middle of a high school cheerleading convention. Didnt sleep one night with teenage girls running wild throughout the hallways at all hours. Management did NOTHING to control them. Management offered no apologie or follow up. I will NEVER stay at a Hilton again!
I did not like the fact that the attendants behind the counters did not inform us about the breakfast at the lounge especially after we paid for the executive room which included the breakfast. We had to go to the other restaurant in the atrium to eat and pay... The attendants in the hotel are not good.
Hotel is very nice. very disappointed at the fact that we had to pay for parking after spending good money to stay overnight. If already paying for a room, should not have to pay extra for parking.
TV kept loosing signal, staff question were not concrete and contradicted each other. The climate control wasn't working. Along with the facilities feeling humid n hot. Very uncomfortable especially with the weather of above 104.
The rooms were spacious and clean and the staff was very friendly. It was very easy to check in and out. The parking was very easy, and I was able to park close to the entrance. The parking was very expensive. Normally I pay nothing to park at other hotels, but I have paid up to $15 for parking a day. ($3 Anatole was $22 a day and the parking lot was almost empty.
The only pluses: nice beds, great sheets and pillows, room was very clean. For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.
Customer service was bad. Also not enough staff.
One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....
Good location. Cool, modern feel. Bed was not the most comfortable, very firm.
The Bar in the lobby was nice. Grrat location
While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well. Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.
Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect). The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.
A remarkable hotel at the epicenter of Dallas. The hotel has immediate access to all local Dart rail trains (leading everywhere), the T (taking you to Fort Worth) and Amtrak with straight connections to Chicago and Los Angeles. A memorable vacation starts with 1 or 2 nights here and then a surprise trip either on Amtrak or Dart out to DFW airport. The atrium is amazing with views of Reunion tower and the famed 560 Wolfgang Puck's restaurant. Make your reservations at least 2-3 weeks out to get an available time slot for a memorable night viewing downtown Dallas from 3/4 of mile away and 560 feet up in the air. Room was spacious and immaculate and view of downtown, rail station, Omni was incredible. Request a view of downtown when you check in. Valet parking is a little pricey so I opted for self pay parking at the Amtrak station ($6 for 12 hours)
The room was clean enough. Valet is a joke. Staff is rude. Not pet friendly at all. Terrible location, hard to access. Expect long waits for any service needed and fees that aren't shown online. Make sure to really check your bill upon leaving. Ours was screwy. Couldn't complete a quick check-out, because we had to go to the desk to get it fixed, which took forever.
Super pet friendly. They welcomed my dog with a hyatt dog bed and dog dish for her and also gave us two treats that she enjoyed. However, there is a pet depost of $100 that's non-refundable
I absolutely loved it. We stayed at the Hyatt for my boyfriends 30th birthday and the staff was phenomenal. At check in they asked us what the occasion was and upon finding out they sent us a bottle of wine and appetizers to our room. the first night we ate at the little Italian bistro and not only was it delicious but the waiter Chris was so nice. Natasha in the bar area was equally amazing. We had a wonderful view of the city on the 25th floor. I have stayed at several other locations in the city.. Zaza, Magnolia, Joules etc. this is the best bang for your buck. Thank you so much for assisting in making it a special weekend!! We self parked, and the walk from self parking is pretty long we got lost in the hotel trying to find our way to the front desk. (we parked in the parking lot closest to reunion tower)
View was awesome! Staff was really nice and helpful. Definitely will be stay here again when the chance comes up Nothing was wrong
Very nice hotel, with excellent meeting facilities. Very convenient to West End nightlife and dining. Good food. Easy and cheap access to airport via rail (DART or TRE). The train is a little noisy, even on the opposite site of the building.
I loved the location. Friday nights dinner at five-sixty was wonder full and the view amazing. Saturday morning we awoke and took a stroll through downtown dallas. And the shops on the 1st level were convenient. So last weekends stay was all for fiancee....Shes been really stressed lately and i wanted to give her a night to remember.First off partially my fault, but i booked on prom weekend so parking was horrible. I actually ended up parking across the street from Reunion Tower. Then greeted at the front desk i find that they've stuck me into a double queen handicap room, not ok. After speaking with the young lady down stairs she apologizes and gives me a different room. Again its a double queen not the single room. I had booked. Then when i go to wash up before dinner at the five-sixty, the drain to the sink was clogged and water poured on to the floor. Kids at the prom were having fun on the balcony, they were laughing, screaming and enjoying theyre night. Unfortunately for us, we were located right above...
Friendly staff, beautiful location and near everything. PARKING
Everything else. Overpriced compared to facility. The room could have been cleaner. The entrance location is a bit tricky for pedestrians. Not my best hotel experience.
Contemporary rooms with great staff. Highly satisfied.
My entire experience was weird. When we first arrived, we wanted to unload our car and I got yelled at like I was a child. Literally yelled at. I had to be firm back in order to get direction as to what te he'll I was supposed to do. Then, upon check in, I was informed that for our two cars, self park was $40. I had no idea it would be so much. I was extremely unhappy but tried to remain optimistic. I purposefully found a hotel with a Pool per request of our group. The pool is a sick hilarious joke. It's the size of a van. It was ridiculous. It was also completely full because of the 10 whole people who were in it. Left the hotel an figured out they overcharged me. Called them and they "took care of it". Well they isn't it still is not reconciled in my account. Over charged, expensive parking, rude parking dude, misleading pool size.
Wonderful atmosphere, great staff
Staff at every turn was good and accommodating. Enjoyed the decor and they retained some of the Palomar ambiance that I had enjoyed over the last five years. Valet parking attendant especially accommodating in service. Location is great....can get to just about anywhere in Dallas in about 15 minutes (providing traffic is running smoothly) Little bit of traffic noise came thru to room.
It was Centrally located. Rooms are a bit small.
Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again. Not a Thing!!
Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.
I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.
Staff was great.... had a button come off my jacket..... needle and thread from staff fixed that!!
The price for the room was very reasonable for the area. There was milk and cookies when we checked in. Room was nice and clean and the bed was extremely comfortable. Breakfast was a tad lacking, but who am I to argue over free breakfast. Checkout was at 11, I think that's a tad too early. The parking situation could be better.
They had a cookie and milk bar from 8-10 p.m.
L'atmosphère était parfaite pour célébrer 25 ans de mariage.
l'ambiance, l'attention et l'accueil et le décor
Bien situé La chambre et la salle de bain étaient minuscules. Le lit était à 5 mètres de là. La salle de bains était vraiment trop petite pour deux.
Great location in uptown. A nice, modern look. Mandatory $25 valet was unexpected
My girlfriend and I stayed here for one night while I was in town visiting her and we had an amazing time. She lives in Dallas but we took a night in a hotel just for a nice change of scenery and had an experience we will remember forever. The room was spectacular but I have to mention the service first. Our friend at the front desk, Angelina Fiorini, was incredibly pleasant to talk to and helpful. one of the best hotel front desk staff I've talked with in a long time. Even though my girlfriend and I were there for a private night away we were still desighted to have a long conversation with her. After our chat we went up to the room. Angelina gave us a junior suite which was well decorated and filled with quality furniture, a comfy bed and a great bathroom. We decided if we ever live in a house it should feel like this place. Glad we got to stay at the stoneleigh and will definitely come back when we need a comfortable spot in Dallas. There was no fitted sheet on the bed.
The hotel it's very nice, elegant, clean close to Ritz Carlton or super high end hotels for 1/2 of the money. Staff it's nice but maybe that's the difference with hotels that charge 500 USD per night.
Nice, comfortable rooms. Spacious. Nice decor, great breakfast place and bar in the hotel. Very nice, helpful staff. Great location.
Clean rooms, friendly staff, and very spacious walk-in closets. The handle that controlled the water was not working so you would eaither take a cold shower or a burning hot shower.