Holiday Inn Express Edmonton Downtown

Points positifs : The hotel was clean and the rooms were a decent size. They had available overflow parking so that was nice. The complimentary breakfast was okay, not bad but nothing to write home about. The staff did an excellent job of clearing plates for new guests. The majority of the staff was quite helpful and pleasant.

Points négatifs : When we arrived we were sent away 3 times!! As they were not ready for check in. 4 hours later, we were admitted to our rooms. We were not the only ones; the lobby was packed with people trying to check in and being denied. Although problems like these occur, how one handles the problem makes a lasting impression. The manager David I believe was his name, was horrible. He was a condescending arrogant manager who did little to help anyone. The rest of the staff were considerate, and tried to do right by the guests. How he is the manager blows my mind. The only consolation was at check out when I asked if they could wave the parking for the previous issue of check in. Thank goodness David was nowhere around and we could at least have a break with parking fees. $22 is better than nothing I suppose. If these are the managers the hotel chooses to lead their teams I won't be back. I sincerely hope the rest of the staff continue their good work and do not pick up on these horrible manners.