Points positifs : The gentleman who showed me the vehicle was very kind & funny.
Points négatifs : The pick-up process was very long. I told to go to one location but when I got there found out that location was closed & to go to another location on the other side of town. When I got to that location I still had to wait nearly an hour before I was able to take the vehicle. The original pickup time was noon, but I wasn't able to drive it until 3:30 due to the vehicle "not being ready". Additionally, the drop off was very unorganized, I stood in line for more than 20 minutes until someone finally acknowledged me. It was then that I was able to hand them the keys & they will email me a receipt, but because they were short staffed I wasn't able to go over the vehicle with them in person Also, the location has very limited parking so there are vehicles scattered everywhere & stacked 4 deep in addition to parking on the side streets. This location seemed very unorganized & not very friendly
Points positifs : Staff was friendly. Decently easy to pick up and drop off.
Points négatifs : Chevy Spark was super small for $50 a day.
Points positifs : I had a big problem in the beginning ... but Sophia (manager in Cedar Rapids) was absolute amazing. She fixed the problem immediately and made me fell much better. I have rented from enterprise many times and she fixed the issue. I would like to take this opportunity to thank her.
Points négatifs : Make sure you have plenty of staff in the evening to help with customers. Once again Sophia made this a great experience and I hope she gets a pat on the back on how much I appreciate her efforts to fix the problem. She restored my faith in enterprise by going above and beyond the call of duty.
Points positifs : Everything was quick and easy.
Points négatifs : He should have rented a larger vehicle, our fault.
Points positifs : Staff was very helpful and efficient.
Points négatifs : Nothing really.
Points positifs : Staff was great!
Points négatifs : My car’s radio did not work and it had a slight smell inside.
Points positifs : Staff was great. Easy pick up. Great vehicle.
Points négatifs : Tried calling numerous times the day before and morning of my scheduled pickup and never was able to talk to a real person.
Points positifs : The man who helped us was very friendly and helpful.
Points positifs : Super nice customer service agent. Provided all the information that I asked for and then some!
Points négatifs : There isn't anything I can think of that I didn't like about this experience. I will definitely rent from Enterprise again!!
Points positifs : Quick check -in. Sam, the agent was pleasant. Car was what I reserved.
Good customer service, good value.
Points positifs : The customer service rep advised that we could reduce the price of the rental if we returned it the night prior instead of the next day early in the morning. As we were able to do so, it saved us $100 off the original price. Car was clean and pretty comfortable. The customer service rep gave us a car with very little miles and everything worked great.
Points positifs : Customer service desk was friendly and helpful. Little to no wait in line at the airport to pick up or drop off vehicle. Car was in great condition and was just the right fit for our trip. Drop off was straight forward and the price charged matched the price we expected. Would use this company again in cedar rapids for sure!
Enterprise possède 3 succursales à Cedar Rapids. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.