Réservez une voiture de location chez Enterprise à Des Moines

Points positifs : Nothing

Points négatifs : I spent 35 minutes in line in the hot sun just to get to the counter and be told they didn’t have a vehicle for me even though I had previously reserved one. I thought the point of a reservation was to guarantee it would be there. The employee stated that he had tried to call me to let me know about this but I had zero missed calls and zero voicemails so I do not believe he tried to call me. I will not be renting from Enterprise in the future and will be sharing this experience with everyone I know.

Points positifs : I didn’t even have a car when I had placed a reservation well in advance.

Points négatifs : The pick up time for my car was set for 5pm, the location closed at 5pm. I called first thing the following morning to pick up my rental & they told me they no longer had the vehicle available because I hadn’t showed up to pick up the car at my scheduled appointment time— even though I did, they were just closed by that time. I was told theyd call me later on that same afternoon to give me an update & I never even got a call, no apologies for the inconvenience, nothing. Frustrating to say the least.

Points positifs : Pick up was easy, drop off was just a drop box since it was a Sunday evening.

Points négatifs : The whole 3 hour drive we kept having large ants crawling on us! So gross and annoying.

Points positifs : Yes

Points négatifs : i booked and have always use my bank of america debit card for my car rentals and was denied my reservation cause i dont have a major cc when i have done it for years and thru enterprise before.

Points négatifs : When the agency called to confirm the reservation it would have been nice for them to mention when they closed. Reservation was for 12:00PM and the agency closed at 12. When i arrived at 12:15 they had already closed and I was unable to get the rental.