Réservez une voiture de location chez Dollar à Des Moines

Can’t Use Debit Card

Points négatifs : I booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.

Quick pickup/dropoff

Points positifs : Friendly staff

Points négatifs : The car wasn't that clean - ie bugs on the front grill and some small stains on the seat - and the keyless entry remote didn't work. I could have requested an exchange but decided not to. Instead we purchased a new battery hoping that was the issue, but it wasn't. When I returned the vehicle and notified the agent of the issue, she credited me for the cost of the battery which I appreciated.

Was ripped off

Points positifs : The vehicle I rented came with half tank of fuel however stated on the receipt full. I had it for 24 hours and drove a total of 48 miles. I topped it off 3 gallons upon return but was charged for a full tank a price of $9.99 per gallon. How can anybody burn 1/2 tank of fuel going 48 miles???????

Points négatifs : The company and its shady employees.

Started out Good

Points positifs : The car was great and the customer service was very friendly. I booked on on-line and it was a good price for my trip from Des Monies to Kansas City with a quote of 57.00. My confirmation confirmed my booking

Points négatifs : My customer agent did not check or verify when I told her I was dropping off in Kansas City.