Points négatifs : Nothing
Points positifs : Easy, nice vehicle, no issues.
Points négatifs : Nothing. I suppose if I had encountered a problem, that would have put Enterprise to the test, seeing how they handled it.
Points positifs : Reservations were quick and simple. Staff was extremely friendly and efficient!
Points négatifs : When I went there, the rental company said that we don’t have a car for you. They were sold out even though I had made my reservation months early. I had to go to another rental company because of this and had to pay significantly higher cost
Points positifs : My representative seemed concerned for my safety and explained all of the pros and cons of insurance packages and car upgrades for me.
Points négatifs : I wasn’t informed about how drop off should work. It snowed heavily and there were no cars in the lot but a small plow was clearing the snow. Luckily the plow driver knew what I should do, so I parked the car in an adjacent lot and had to walk back through thick snow to turn in the keys. It would’ve been nice if I knew about any snow day related drop off issues, especially in an area like Fairbanks in winter
Superb experience from Fairbanks Enterprise
Points positifs : Fast, easy, great customer service. No cars available in the class I had reserved. Free upgrade to 4x4 truck which gave great peace of mind going to and from Chena as well as our remote rental cabin. Simple pick up and drop off. Came with extension cord for block heater. Life saver in cold winter temps. 10/10 would rent again.
Great Fast Service
Points positifs : The customer service agent was friendly polite and efficient at his job. He got me a car quickly and I was in my car within minutes .
Points négatifs : Don’t change a thing. You guys were awesome!
If only all rentals were like this
Points positifs : Excellent service. Quick, efficient and no hard sell. Easy access to rental area and great price.
Easy access to z good ride
Points positifs : Airport location is easy to use. The Honda Tucson was just right for our day trips. Easy return. Good value.
Points positifs : Great customer service. Clean cars
The counter closes at midnight!
Points positifs : Arrived late to find the counter closed. There was a 4 people who had paid for the rental through a third party and had no way to pick up the car. The employees at the other car rental agency's informed us this happens every night. Had to rent a car from another company. I am letting my place of employment work out the issue with paying for a car that was not available for pick up. They knew the plane was late the counter is located in a small airport with two baggage claims. The ticket counter is located by the baggage claim. Someone could have waited the 15 extra minutes to help costumers who had pre paid for a car.
Points positifs : NOTHING
Points négatifs : I didn't like the fact that I had to pay a cab to take me to the location the car is located. I chose not to use your company and went to Budget
Standard (Hyundai Santa Fe ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Fairbanks.
Enterprise possède 2 succursales à Fairbanks. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.