Réservez une voiture de location chez Enterprise à Grand Rapids

Points négatifs : the vehicle was not capable of winter travel. Truck got stuck on hard packed snow

Points positifs : Since they did not have the vehicle type I requested, I did not have to return the car with a full tank.

Points négatifs : The car had been smoked in and smelled bad. Since I came just before closing time I had to come back across town later to exchange the car for one that had not been smoked in. It was a big time waster.

Points positifs : Staff was helpful

Points négatifs : Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO

Points négatifs : I booked a vehicle they didn't have, so I never got a vehicle.

Points positifs : They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars available

Points négatifs : I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.

Points positifs : The car was good for my needs

Points négatifs : I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.