Points positifs : Easy to pickup the truck was fine
Points négatifs : Requested a minivan 48 hours ahead of time, upon arrival was told all returned vans that day had damage and couldn't be rented was offered an SUV instead. Staff was accommodating and upgraded me to a pickup truck upon request.
Points négatifs : All was very good...
Points négatifs : I wanted an Elantra. But was given a corolla. The USB port didn’t charge my phone. Inside windshield was filthy. Looked like it had never been cleaned. Dropped off cat a couple of hours early but no one was at the drop off location to make a note of it. Since it was closed, had to sit in the vehicle waiting for my ride. All in all, it could have been a lot better
Points positifs : Staff was friendly but that was about it.
Points négatifs : First you charged me for insurance when I did not want it as my company has insurance for rental cars and with your email vouchers you do not see the costs until you are too late to dispute it. That is probably the worst part. The car was not full of gas when I got it.
Points négatifs : I will never rent a Jeep suv again. Poor gas mileage, hit head when getting in driver’s seat (I’m 5’3”), and it felt like a truck.
Points négatifs : Who would have known this rental company was not at the airport!! $27.00 x 2 to pickup and drop off car.. never again!!
Points positifs : Pickup was easy, and off hours drop off was just as easy.
Points positifs : The Hertz staff was very accommodating, respectful, and kind when I picked up the vehicle.
Points négatifs : The car needed an oil change within 6 hours of driving and the transmission seemed to be having issues as well. I brought up my concerns to the lady who inspected the vehicle upon my return and she didn’t even acknowledge what I said.
Points positifs : Helpful staff, great car.
Points négatifs : Not really
Points négatifs : Actually having a rental available! The rental never happened as they no SUV’s available to rent, somehow they did not receive any of my contact information - so I only found out when I arrived after hours!!!!
Points positifs : Drop-off was easy although it was a bit different than I had experienced with other companies. The woman at the desk was handling a lot by herself but was VERY polite, professional and efficient.
Points négatifs : The pick-up did not go as smoothly as it could have gone. The two employees appeared to be "bothered" by having to take care of a customer. (me) I was an inconvenience to them apparently.
Points positifs : Friendly staff, super easy
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Grand Rapids.
Hertz possède 2 succursales à Grand Rapids. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.