Long wait to get a car
Points positifs : Nice, clean car. Polite staff.
Points négatifs : Even though I had a reservation, I had to wait an hour and twenty minutes to get the car.
Points négatifs : There was no available cars. Your website should coordinate better because they were all booked up and really messed up my plans
Points négatifs : No car / counter closed at Stockton Metro Airport when I arrived. Had to use courtesy phone and was advised since my I wasn't scheduled with an arriving flight the car wasn't scheduled? Sunday afternoon all other locations were closed so I spent $368 to take an Uber to San Jose. I understand things happen but it is very bad customer service when the courtesy phone stops answering because they know they screwed you over.
Points négatifs : Car only had 1/4 tank of gas and it took more than 1/2 hour to get the car
Polite, efficient staff
Points positifs : They helped us immediately, no waiting in line. The attendant wa polite and explained the options very clearly.
Points négatifs : Nothing
Points positifs : Good fast service
Points négatifs : Price per day a little higher than I'd like
avoid this place very poor customer service
Points négatifs : everything was not explained clearly, contract says one thing and we were informed differently very confusing but we ended up paying for their mistake. Very unprofessional, and also we made a reservation for a full size car they gave us a mid-size sedan Chevy cruze. I did rent cars from them in the past but this is the last time. I will not recommend this place to anyone else. Bad experience
Points négatifs : $42 1 day
Unable to rent car
Points positifs : Nothing
Points négatifs : I was told by Enterprise that I was unable to rent a car, because I am not a resident of Stockton and was attempting to pay with a debit card.
Points positifs : Friendly people and ease of change
Points négatifs : When I made the original reservation I made it to pickup in Stockton and drop off in Oakland. When I called back and requested to pick the car up a day early a price was quoted. When the car was returned the price was almost doubled. Some how the return place dc
Points positifs : Nice car -
Points négatifs : Service folks at the airport & office were not as pleasant as they could have been. Drop off direction were not as described/ therefore key were locked in car to protect it from being stilen
Points positifs : Nice to pick up in Stockton and drop off in sf.
Points négatifs : What's up with receiving the car with half a tank?
Enterprise possède 3 succursales à Stockton. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.