Hôtels à Erzurum

Points positifs: As we were travelling with our twin kids, we were given a spacious corner room having a balcony which was great. Rooms are old looking but clean. They change towels and clean the room daily. The location is great, just in front of the skiing area and slopes. Only 2-3 min. walk away from Gondola and ticket sales office. There is ski rental office inside the hotel, you can just use the elevator from your floor to enter the ski room. Hotel staff is very welcoming, friendly and helpful. They always try to help and please you. Wifi is working very well. Good breakfast with different dishes are served daily. There is a fireplace in the reception area where you can have snacks and enjoy your time in the evening. Overall a good choice according to benefit/cost ratio.

Points négatifs: rooms needs to be renovated.

Points positifs: Fantastic location, 1 minute walk to the Gondola and Chairlift, and weather permitting ,beautiful views down to Erzurum in one direction, and up to the mountain peaks above in the other. Very good buffet style breakfast ( 07.30 - 10.00) and evening Dinner..with a large selection of tasty dishes at both The room was very comfortable and clean, with small balcony looking down the valley. High quality of bed and linens. with exceptionally comfortable mattress. Don't expect an exciting nighlife scene, although I believe there's a lot more on offer at the other Dedeman Hotel further up the mountain. But that suited me fine ! Taxis always available within a few minutes. Small problem with communication, as English not widely spoken...but that's my fault for not having learnt more Turkish ! Sadly I had to cut my stay short due to this coronavirus issue, with flight restrictions (bans) from all over Europe and the UK coming into force the day I checked in, which forced me to book an alternative route and ticket home pronto, as my original return flights were both cancelled, and I consequently ended up getting back to London on one of the few available routings via Istanbul and Moscow the following day. !! However, the Hotel as a gesture of goodwill, and possibly a little symapthy (!), didn't charge me for the one night missed, (which had been booked on a non-refundable basis) So thanks for that Dedeman Ski Lodge...much appreciated !!

Points négatifs: No mini bar in room as advertised

Points positifs: Great location. I can go to ski just out from this hotel. Great breakfast and dinner buffet. The room is clean and comfortable bed. Wifi and heating system are good. Stuff are very nice and kind. I really love this hotel !

Points négatifs: none

Points positifs: The convenience of its location to the ski slope

Points négatifs: We didn't like very much. Food was badly cooked and the waiting staff were awful. Quick to get your room number down when you sit for your meal or quick to note that you are ordering soft drinks or just coffee but then they leave you to your table and do not attend to your needs. In the dining hall they all hide round the corner and you have to get up off your table constantly to ask for a drink or cutlery or anything else. When any dish runs out they don't bother topping up. You have to tell them. They never clear the table until the end of dining time even. We went half board so went to the restaurant to buy lunch. They got the order wrong three times and in three end one of us didn't end up eating. That was with four waiting staff standing around with no customers aside from us. The room is not cleaned properly. After the first day we ran out of shower gel. The next day they didn't replace it. By the time we got back from skiing it was too late. The next day we made a point of leaving the empty shower gel bottle out. They didn't even throw it away! We called reception to ask for a replacement and they said no. Clearly they knew they didn't understand what we asked for but instead of trying to find out what we wanted their normal response of no worked better for them. The rooms need serious updating as with the rest of the hotel. The staff know how to look smart and smile but no clue on how to provide a service. The number of English speaking customers they accept you would think they would ensure they have a couple of staff that speak English otherwise don't make it an international hotel. To note that the ski equipment room that is part of the hotel are not the same in terms of service. They were fantastic. They attended to us. went out of their way to ensure we were comfortable and had what we needed. The waiting staff and the hotel manager should learn a few things from the ski equipment staff.

Points positifs: breakfast was nice but could have been better. location was great. easy to go to the top of mountain. staff was super friendly. especially Mr. Mehmet helped us a lot with almost everything. ski/snorboarding rental place is right downstairs and they also arrange private courses if needed.(no need to book in advance)

Points négatifs: food in general could have been better.

Points positifs: Suite junior confortable et spacieuse. Mais necessiterait un meilleur nettoyage et de changer le mobilier bien usé (chaise defoncée), télé des années 80. Location de ski bien pratique dans l'hotel a 20m de la remontée mecanique, personnel sympa.

Points négatifs: Petit dejeuner pourrait etre plus varié. Eviter le resto Let's see plus bar que resto et tout juste mangeable, pire resto , bar testé lors de notre sejour.

Points positifs: Le petit déjeuner copieux et la vue panoramique sur la ville

Points négatifs: Il n'y avait pas de climatiseur et malheureusement vers 04h 20 du matin , l'appel à la prière, très fort nous a empêché de nous rendormir !

Points positifs: Staff was friendly

Points négatifs: I have kids they gave smoking room

Points positifs: L’accueil de tout le personnel. Charmant, attentionné, accueillant, Furkan à la réception particulièrement. Surclassement proposé pour une suite. Possibilité d’un menu simple le soir.

Points négatifs: Certains équipements un peu défraîchis, la moquette dans le couloir par exemple.

Points positifs: It was not so expensive

Points négatifs: It was not Clean and Good facility.

Points positifs: Excellent accueil, Chambre très bien chauffée et très propre Le silence la nuit

Points négatifs: Chambre pas très grande

Points positifs: Affordable single bedroom

Points négatifs: Nothing

Points positifs: Great location in walking distance to the train station. Friendly staff (no English spoken though). Great value. Lovely meal in their restaurant.

Points négatifs: It’s not where it says it is on maps.me but a very friendly girl showed us the way!!

Points positifs: good location good reception good breakfast

Points positifs: good price and location

Points négatifs: Staffs speak just in the Turkish language, therefore, communication was hard.

Points positifs: je conseil le SPA très bien équipé, massage avec praticienne très professionnelle, hamamm et sauna tout est spacieux la piscine est très grande avec une belle vue, le petit déjeuner buffet copieux, la propreté et hygiène irréprochable.

Points négatifs: rien à dire très professionnel

Points positifs: View and swimming pool

Points négatifs: Nothing

Points positifs: Nice place about the city of Erzurum surrounded by the fantastic mountains

Points positifs: It was amazing, staff , comfort, food and view, the city was clean too

Points négatifs: the room temperature was high and it was warm to sleep in the room

Points positifs: all things were amazing especially restaurant of hotel. there is not controllable air conditioner in the room but the weather was good even in middle of summer.

Points négatifs: there is a green football field near to hotel and watering equipment in the field make some noise at night

Points positifs: Nice and historical city, perfect hotel location, world standard ski resort and happy people during their stay

Points négatifs: Nothing