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Le personnel était incroyable ! Nous leur avons dit que c'était notre anniversaire de mariage et il y avait du champagne et des fraises au chocolat qui nous attendaient en revenant du dîner ! La navette de l'hôtel Strand était également très pratique et nous avons donc pu assister à Dickens on the Strand! La chambre était petite et il y avait un mariage le soir où nous y sommes allés nous pouvions entendre tous les invités du mariage qui hurlent quand les mariés sont partis à 23:3. Il a fallu un moment pour que la foule parte et se calme.
Check in was a breeze thanks to the friendly front desk staff. We then went up to our room and I couldn't believe how spacious and clean the room was. Beds were comfortable and bath towels were nice and oversized! Mini fridge and coffee maker were a plus too. Headed down to check out the pool, which was beautiful! Plenty of lounge chairs and beach towels were provided. A swim up bar offered drinks and a good menu. Every staff member we encountered was so friendly and more than accommodating. Our 5 year old son uses a wheelchair and everyone was so sweet to him. We were only there one night, but we will definitely be back! I've already told several friends and family about how great the Hilton was! Thanks for everything!
Love how all the hotel guests were happy and that restaurant was near Room was extremely too small. Room was too far in the back
It was my birthday weekend. We made last minute plans to come in and we had an amazing time. The staff is awesome
The service was great! Pool bar Lina Colodas by far the best on the island! Perfect location! Only thing we wished were better were the pool hours! After dinner on the island it would have been nice to come back to the hot tub for some drinks!
It was very clean and quiet. Nice addition was the transportation to the cruise terminal
Within walking distance of beaches, restaurants, and any type of eating establishment you would want. For the price of the room, I think breakfast included would have been a nice amenity instead of $16 a person. I went down the street and had a full breakfast for $7.
Worst bed I've ever slept in.
Easy check in! Right by the beach! Easy access to the beach! Room very comfortable and luxurious! Would stay again! While asleep rolled over in the bed and was stuck by pen of a name tag that happened to be in the bed of an employee that was open.
The staff is so friendly, I've never stayed at a more friendly hotel. Every single person working there greeted me with a big smile and " hello, how are you? Hope you have a wonderful day/ evening." Even the house keepers greeted me in the same way. Everyone seemed to love their jobs and are happy to serve. I will definately stay here again. Brenda
We have 2 young children and one of them is in a wheelchair so at the last minute we decided to go on a 3 day getaway . The staff was extremely helpful and the hotel layout made it very easy for us to maneuver around with a wheelchair and various bags for the pool or beach. The pool was had a lazy river and at night you can see the volcano from the Rainforest Cafe. We even took a bike ride to Pleasure Pier. Great getaway for the family but the wife and I can see how this could easily be an adult vacation for our likes. Thanks Hilton The balcony view was amazing with the beach and the working volcano. I never approached the staff about this but I was wondering if they could provide some sort of protection on the balconies. My 1 1/2 yr could almost fit through the balcony bars and I understand that this is the job of the parent but it would of been amazing if she cold watch through the bars with out me having a death grip on her lol. Like I said I never approached the staff so they may have a solution.
Too much noisy around our room,family's really loud at night time could not rest well.
Pool Mold mold mold. I was there for a relaxing weekend and the amount of black mold in the bathroom on the ceiling and above the door was shameful. That doesn't happen overnight and that was the excuse I was given and most definitely not work the $600 for two nights. Hilton wouldn't even help rebate and portion because I payed through kayak and not them.
L'eau et les chambres. Il y a plein d'activités pour les enfants. Il n'y a pas le petit déjeuner continental
Super situation, des ordinateurs avec imprimantes à disposition, belle piscine, superbe club, le personnel sympathique. La machine à glaçons à l'étage ne marchait pas. Nous avons été obligés de prendre l'ascenseur jusqu'à un autre étage et l'ascenseur mettait des heures.
On nous a expliqué pourquoi internet se déconnectait L'internet ne pouvait accueillir que 2 appareils à la fois. La piscine était froide. Il y avait une vague de froid et ils n'ont pas allumé le chauffage.
The room sizes were good. The pictures are deceiving in that it looks like there is a pool on site when you actually have to take a shuttle to another hotel. There isn't a restaurant on site only a coffee shop. The rooftop bar is only open after 5:00. The lighting in the room and bathroom was terrible.
I wish that the restaurant had more of a breakfast menu
The rooms are good. The staff is good. The valet is good. Overall good stay. The bar was very pricey.
Beautiful rooms. Pictures don't do them justice.
The location is excellent for night life, restaurants and boutiques. It's very convenient if you're departing or arriving from a cruise. The historic aspect is impressive. We had an inner room facing the courtyard and the noise from the bar area earlier in the evening was a bit distracting. The jazz band was enjoyable, but we were tired and just unwinding from a long day. The low flow toilet was also a drawback.
Beautiful place to stay, excellent staff vary professional.
I loved the musicians in the lobby
The hotel was beautiful. My room was very comfortable and the service was great.
We liked the setting, the history, the looks. No parking area, a little noisy at times.
Rooms, shuttle service, use of pool at Hotel Galvez
It was very clean and comfortable. We enjoyed the boutique aspect and it was within walking distance to restaurants. It didn't have its own pool.
Location was great and staff was amazing Our stay was ok except for one major problem. We returned to our room one day to find a blade of the fan laying on our pillow. The blade snapped of at the metal joint and if we would have been asleep it would have been really bad since the fan was on. Got a new room but worried that night it could happen again and affected our sleep.
The room was immaculate, fresh and updated. The lobby, cafe and upstairs lounge were also comfortable and well furnished. The grounds were beautifully manicured. We were able to come and go to the convention center without having to go outside. The tour through the Rain Forest was intriguing. Thank you for the efficient shuttle service. I wish we could have stayed longer. The time it took to check-in was longer than average. The cafe waitress at breakfast was unacceptably slow to attend. Thankfully a bus boy stopped at our table to ask if we'd been helped, then went to get someone to get us menus. Our meals arrived barely warm. We had to ask for water during the meal also. The cafe service did not match the luxury of the rest of our stay.
We have stayed at All the finer Hotels on Galveston Island. Moody Gardens is by far the Nicest, cleanest and updated Hotel on the island. We were in town meeting with a Real Estate agent and decided to give Moody Gardens a try since we had never stayed there. We were Pleasantly Surprised. This Hotel was Spotless and the staff was more than friendly and seemed Happy to be there. We couldn't stay longer. This Hotel is Not on the beach so that might be a drawback for some. It does however have the waterpark which is the bomb for kids.
The room decor and comfort was nice. What followed was distressing...... My purse was stolent in front of the reception desk. I spoke out openly in the lobby stating, " My purse was stolen help!" No one came to help. I went to the reception desk and said the same thing, described the purse to the receptionist at the checkin desk, and she asked me what i wanted her to do. Shocked, I went to the bell desk and repeated that my purse had been stolen asking if they'd seen anything. The woman at that desk didn't get up or so much as ask me a question. A friend and I apprehended the thief who'd stolen my purse and was awaiting her car in vallet. Yes she was a hotel guest. Mr. Davilla from Security arrived, took her license plate and said he'd call the police. He was the only one who stepped in to help us. My children were scared watching this all unfold. Especially my little boy who tried to help me spot the person who took my purse as I didn't get any assistance from Hotel personal for several minutes. We were left to our own defenses.
Air went out the 1st night and didn't have hot water the next morning. Room issues and inflated prices
Cleanliness atmosphere the hospitality
let just say what's not to like, this place was a blast No microwave was the only thing
Dès l'instant où nous sommes arrivés le soir, le personnel était très cordial et désireux de rendre notre séjour confortable. Nous avons loué leur appartement, qui était très cossu l'une des nuits parce que ma commande initiale pour deux nuits n'avait pas été réservé. Nous avons été tellement impressionnés par les installations que nous avons réservé pour le Réveillon et le Jour de l'An. Quand j'ai dû changer de chambre pour la deuxième nuit, j'avais accidentellement laissé mes vêtements suspendus dans le placard. Quand je suis allé en bas au bureau principal pour leur demander de récupérer mes vêtements dans l'ancienne chambre, il y avait mes vêtements qui m'attendaient. Il n'y avait rien que nous n'avons pas aimé dans notre séjour.
I loved the comfort of the bed and pillows very plush The hallways and elevators were very warm an stuffy
I stayed in I guess it was a bachelor's suite, king bed with the side side view.... It was simply relaxing..
We liked that the hotel was within walking distance of the pier, the beach and a few restaurants. The staff was mostly friendly and helpful. We had an incident in the middle of the night where someone tried to use a key to get in our room (by mistake) the deadbolt did not work and they got the door open as far as the safety latch. Then, we get a call from the lobby where the woman preceded to tell is that WE were in the wrong room even though we had been there all night. I usually don't complain but having someone come in your room in the middle of the night is unnerving and then on top of that being blamed for said incident is really too much.
location The view of a red wall 2 feet away from the only window in the room.
Location was great, staff was friendly. the a/c in the hallways was not working, the small pool was overcrowded, hot and dirty. There were only 2 towels and NO toilet paper left available for us. The A/C unit in the room had food stuffed in the vent.
Pool right across the street from beach Smell in restroom
Annex facility in much better upkeep. Enjoyed the use of the Exercise Facility. We were generally pleased with the room comfort and cleaner than the remainder of the facility. The overall facility was unimpressive at first impression. Aesthetics were poor. The hallway carpet, at best, can be described as deplorable. Numerous stains resulted in questions of cleanliness and sanity. In addition, the hallway temperature was constantly hot. Suspect this was a requirement to save on utility bills. Won't be visiting again.
Bed was comfortable, sheets and blankets were soft and cozy. The room service was pretty good and the food was not too bad. Not a vey good view due to the way the hotel was built. Looked at homeless people for three days sleeping on the other side. Very few rooms with an ocean view were expensive.
The bed was one of the best we have slept in and the pillows were great.
Location It was all good.
Clean hotel, good location and friendly staff Only two junior suits with ocean view and terrace. Reservations were not honored the first night stay but were transferred to the junior suit with ocean view and terrace next day
Close proximity to beach, right on Galveston seawall big rooms Lots of noise at front desk spilling over from open bar
The indoor heated pool is a great back-up for bad weather in Galveston. The breakfast was ok, there was plenty and the items were regularly refilled. Rooms were comfy, with different pillow options, and towels were soft and fluffy. Sofa area was larger than I expected. Wifi worked well. There really wasn't a heavy comforter on bed, so you may want to bring an extra blanket. I didn't ask for one, so I'm not sure if they have any available. All rooms are studio style, so you cannot close off the beds from the sofa area.
The staff was very nice For the price I will NEVER go back, I have no problem paying for a nice place but this was the worst.
The pool was perfect delicious breakfast spotless turndown service spacious room.
It was located perfectly and the staff was top notch. A few minor construction details. A lot of light came in around the door and there was only one elevator.
It was across the street from the beach. Easy parking. Friendly staff. It was damp in our room and sheets felt wet. Carpet was wet.
Bed was comfortable, bathroom was nice size with good products, plentiful fluffy towels, good location. Hotel is under renovation which was not mentioned before I booked. Room had been renovated, but no carpet in hallway, and only one elevator working (which was a very slow elevator). Décor was a bit jarring, very orange.
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
I loves the swim up bar :)
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
It was right by the beach so we did not have to pay to park we could just walk over. It was also very close to pleasure peer No room to park, I had to park on the road a little ways away.
Location was the only good thing Had to wait until exactly 3pm to check in when we arrived at 250 only to find moldy fruit and other items left in room from previous visitors, beds looked like the sheets weren't changed in weeks, key didnt work for the pool just to name a few things
Well, upon reserving, we had intended on staying. We then encountered a family emergency, therefore could no longer stay. We called customer service through Kayak, where we had rented the room. They were more than willing to switch our room to a different date. It was set, until my husband received a call from Kayak, saying that COUNTRY INN AND SUITES would not honor the stay (which was already done). Therefore we lost all of our money. This is by far the worst treatment to customers who were more than willing to change the date and still stay in the hotel. Had we known we could've at least tried to give the room stay to someone we knew perhaps. We will never use Country Inn and Suites.
I loved the cleanliness of the room. And the location was prime. Walking distance to all the hot spots on the blvd. Can't think of anything I didn't like
I booked through Priceline last minute and got my day wrong. I immediately called Priceline to correct the night and they were willing to change the night no problem if the receptionist agreed to do so. I was literally standing in front of the receptionist during her conversation with the Priceline rep and despite there being a ton of availability (off-season at the beach) she would not authorize the change because she is not the manager. So I asked here what she does when a manager approval is needed during the evening and she got so frustrated with me she would not let me pay for the additional night. She basically kicked me out.
Great customer service will stay there again very clean Security deposit
Loved our view and loved how convenient the location and price were Nothing I didn't like!
Very clean hotel in a convenient location...the staff was extremely nice and the breakfast was excellent. It's an older building but well kept and quite popular.
Convience to local attractions. First time there in Galveston . I love the area overall. The only thing I would say is parking was limited and had to squeeze around other cars in the tiny area. Room was very small for the price. We had to share swimming pool facilities with other hotel next door and not enough towels in the bath room
Value and ocean view. The staff was very nice. Nothing was wrong
Balcony was great. Rooms were spacious and clean. Parking was limited close to hotel. Had to park in a parking lot that was shared with another hotel.
There was nothing good about this hotel. This is not a beach view hotel. I had a better view of the cemetary. When I asked to change to a higher room I was told no. This hotel should be a 1 star. The rooms were very run down.
Staff was friendly and the room large and well equity for longer stays Hot tub broken, pool not up to temperature,elevator broken and other one slow as molasses.
Nice location down from the main excitement on the sea wall leads to a nice quiet beach without many people on it good place to relax and get away for a little Small balconies with one room options and lots of sticker burrs between you and beach doors close loudly and can often be heard from inside your room
Away from the night life, nice infinity pool, private beach, nice full-equipped rooms No restaurant on property, pool closed at 10, need bellhop carts are hard to push, front desk inconvenient location
Great beach acess faciliti were clean and the staff was super helpful.
Very friendly staff, spacious room, view of gulf, good location away from busier part of sea wall
Very very clean. No complinentary coffee or breakfast bar.
I loved it it was very clean and the pool was amazing
Choose this hotel because of shuttle, had to take taxi here, couldn't use shuttle at night and waited two hours for shuttle in morning
Location and view Room air conditioner was noisy and room was coldest in one corner and warmer in the rest of the room.
It was a very comfortable setting. Love the bathroom. Even though the view was not the best the patio was very nice size. The price for 1 night was a little ridiculous. I would stay here again but at a cheaper rate than what I paid.
Very friendly and clean
The only good thing about the hotel is that there is a pool staff smoking by the doors, staff locking you in the breakfast room, i got better wifi from motel 6 (a block away) than i did IN my room, the 'bay view' was really a 'bay view across i45 and between houses', the elevator was ultra slow
clean no fox ch.
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Close to venue we were attending No
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The Spacious Rooms as well as the free wifi, and nice staff.
The price! We were coming in for a cheer competition at Moody Gardens and decided to spend the night. It was a good price and for what we needed it for the location was fine. It took about 15 min to get to MG and maybe 20 to the beach. The only thing I didn't like about the hotel was how thin the walls were. We had very noisy people above us and next to us so It was hard to sleep. I would also like to see a little better breakfast in the morning. Maybe some bananas or yogurt. = )
Clean, quiet, friendly.
The room was a good size. The room was damp and musty, and the bathroom floor was dirty. The breakfast was a joke and only had four choices of baked goods. It was very disappointing for a new hotel.
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Beds are good .... Funny smell like dirt or Sheetrock , but it's only three months old