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Each and every member of the staff was amazing. Friendly, courteous...made us feel right at home. Not a thing! Everything about it met or exceeded all of our expectations!
The room was listed as 900 square feet and was definetely not.
Gorgeous hotel with scenic views. Friendly employees , especially the valet staff.
Location, and cleanliness!! Wonderful pool and hot tub too!! Coffee in the room not good
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Easy check in and out. Pool & outdoor area good. Very comfortable bedding. Most staff including front desk and room valets very helpful and friendly. The only surprise was the car valets when we arrived were abrupt and on the verge of rude.
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It has gated parking next to the hotel. The rooms were clean and it was well kept. The front desk staff were very friendly and helpful. There was no charge for parking. The rooms were smaller than normal.
I liked everything about this hotel. Otherwise, Just the little things described below. I didn't like the fact that my room did not have a the small fridge or microwave a usual hotel would have.
The concierge made our stay very special. She set the tone for our amazing experience. The restaurant was great too!!! No
Very nice clean hotel, the staff was very friendly and accomodating. We booked 2 rooms and one of the rooms was about half the size of the other for the same price as the larger room.
The mattress and pillows. One of the best nights sleep I have ever got at a hotel. The city view room was not as classy as I imagined for a hotel of that statue.
Worst bed I've ever slept in.
We have 2 young children and one of them is in a wheelchair so at the last minute we decided to go on a 3 day getaway . The staff was extremely helpful and the hotel layout made it very easy for us to maneuver around with a wheelchair and various bags for the pool or beach. The pool was had a lazy river and at night you can see the volcano from the Rainforest Cafe. We even took a bike ride to Pleasure Pier. Great getaway for the family but the wife and I can see how this could easily be an adult vacation for our likes. Thanks Hilton The balcony view was amazing with the beach and the working volcano. I never approached the staff about this but I was wondering if they could provide some sort of protection on the balconies. My 1 1/2 yr could almost fit through the balcony bars and I understand that this is the job of the parent but it would of been amazing if she cold watch through the bars with out me having a death grip on her lol. Like I said I never approached the staff so they may have a solution.
Pool Mold mold mold. I was there for a relaxing weekend and the amount of black mold in the bathroom on the ceiling and above the door was shameful. That doesn't happen overnight and that was the excuse I was given and most definitely not work the $600 for two nights. Hilton wouldn't even help rebate and portion because I payed through kayak and not them.
Too much noisy around our room,family's really loud at night time could not rest well.
Love how all the hotel guests were happy and that restaurant was near Room was extremely too small. Room was too far in the back
The staff is so friendly, I've never stayed at a more friendly hotel. Every single person working there greeted me with a big smile and " hello, how are you? Hope you have a wonderful day/ evening." Even the house keepers greeted me in the same way. Everyone seemed to love their jobs and are happy to serve. I will definately stay here again. Brenda
Easy check in! Right by the beach! Easy access to the beach! Room very comfortable and luxurious! Would stay again! While asleep rolled over in the bed and was stuck by pen of a name tag that happened to be in the bed of an employee that was open.
It was my birthday weekend. We made last minute plans to come in and we had an amazing time. The staff is awesome
The service was great! Pool bar Lina Colodas by far the best on the island! Perfect location! Only thing we wished were better were the pool hours! After dinner on the island it would have been nice to come back to the hot tub for some drinks!
Within walking distance of beaches, restaurants, and any type of eating establishment you would want. For the price of the room, I think breakfast included would have been a nice amenity instead of $16 a person. I went down the street and had a full breakfast for $7.
It was very clean and quiet. Nice addition was the transportation to the cruise terminal
Check in was a breeze thanks to the friendly front desk staff. We then went up to our room and I couldn't believe how spacious and clean the room was. Beds were comfortable and bath towels were nice and oversized! Mini fridge and coffee maker were a plus too. Headed down to check out the pool, which was beautiful! Plenty of lounge chairs and beach towels were provided. A swim up bar offered drinks and a good menu. Every staff member we encountered was so friendly and more than accommodating. Our 5 year old son uses a wheelchair and everyone was so sweet to him. We were only there one night, but we will definitely be back! I've already told several friends and family about how great the Hilton was! Thanks for everything!
Super situation, des ordinateurs avec imprimantes à disposition, belle piscine, superbe club, le personnel sympathique. La machine à glaçons à l'étage ne marchait pas. Nous avons été obligés de prendre l'ascenseur jusqu'à un autre étage et l'ascenseur mettait des heures.
The location is excellent for night life, restaurants and boutiques. It's very convenient if you're departing or arriving from a cruise. The historic aspect is impressive. We had an inner room facing the courtyard and the noise from the bar area earlier in the evening was a bit distracting. The jazz band was enjoyable, but we were tired and just unwinding from a long day. The low flow toilet was also a drawback.
We have stayed at All the finer Hotels on Galveston Island. Moody Gardens is by far the Nicest, cleanest and updated Hotel on the island. We were in town meeting with a Real Estate agent and decided to give Moody Gardens a try since we had never stayed there. We were Pleasantly Surprised. This Hotel was Spotless and the staff was more than friendly and seemed Happy to be there. We couldn't stay longer. This Hotel is Not on the beach so that might be a drawback for some. It does however have the waterpark which is the bomb for kids.
The room was immaculate, fresh and updated. The lobby, cafe and upstairs lounge were also comfortable and well furnished. The grounds were beautifully manicured. We were able to come and go to the convention center without having to go outside. The tour through the Rain Forest was intriguing. Thank you for the efficient shuttle service. I wish we could have stayed longer. The time it took to check-in was longer than average. The cafe waitress at breakfast was unacceptably slow to attend. Thankfully a bus boy stopped at our table to ask if we'd been helped, then went to get someone to get us menus. Our meals arrived barely warm. We had to ask for water during the meal also. The cafe service did not match the luxury of the rest of our stay.
let just say what's not to like, this place was a blast No microwave was the only thing
Cleanliness atmosphere the hospitality
Air went out the 1st night and didn't have hot water the next morning. Room issues and inflated prices
The room decor and comfort was nice. What followed was distressing...... My purse was stolent in front of the reception desk. I spoke out openly in the lobby stating, " My purse was stolen help!" No one came to help. I went to the reception desk and said the same thing, described the purse to the receptionist at the checkin desk, and she asked me what i wanted her to do. Shocked, I went to the bell desk and repeated that my purse had been stolen asking if they'd seen anything. The woman at that desk didn't get up or so much as ask me a question. A friend and I apprehended the thief who'd stolen my purse and was awaiting her car in vallet. Yes she was a hotel guest. Mr. Davilla from Security arrived, took her license plate and said he'd call the police. He was the only one who stepped in to help us. My children were scared watching this all unfold. Especially my little boy who tried to help me spot the person who took my purse as I didn't get any assistance from Hotel personal for several minutes. We were left to our own defenses.
The room was nice and big as well as the bathroom. It is an excellent location for catching your cruise ship. There are plenty of restaurants attached or just a short walk away.
I loved the feel of the hotel, it was sophisticated and modern yet nautical at the same time. We were impressed with how large the room was! The bed was super comfy as well. We really enjoyed our time here. There was no microwave anywhere, even in the kitchen for breakfast. It was a cold breakfast so the least we should have been able to do was warm up a pastry. There was also no refrigerator in the room to save leftovers. The light in the hallway next to the door kept fading on and off throughout the night and we couldn't get it to stop. Instructions for when this happens would be great. Lastly, there was a parking fee that was completely unnecessary... It's not in the middle of downtown at a shared garage or anything where parking is scarce and even the restaurants can't park there...
Oh what a wonderful experience, I generally stay on the beach but this time we stayed near the harbor. Enjoyed all of the Laundry owned restaurants, along with late afternoon shopping on the historic Strand. I will definitely make this a traditional trip and stop.
Rooms were large, clean, comfortable water pressure low, parking
Front desk staff was very pleasant and helpful. Room was very clean and cozy. Great location for visiting the strand. We weren't going on a cruise but this would be the perfect pre/post cruise hotel. Breakfast was less than desireable. Over the phone, staff seemed less than Interested in helping out and answering questions
We had a wonderful experience .... From the waterfront location, to being able to watch cruise ships come and go....walking to the Ocean Star museum....walking to the Strand...it all was wonderful!
We loved everything, the staff, the rooms, they were so clean n comfortable. We went for our 23rd anniversary, and they remember I mentioned it when I called to confirm our stay. They upgraded our room at no extra cost, they were so helpful in everything.
I loved the decor The front desk agent wasn't friendly and seemed not to want to provide us with info about the hotel.
Beds were very comfortable and rooms were spacious for my wife, toddler, and myself. Continental breakfast was standard fair: breads, jams, juice. Hotel was very clean and we had a comfortable stay. The front office staff needs an attitude check. Several were not helpful in answering any questions about early check-in.
I loved the very stylish rooms and breakfast bar.
Location, nice room with a good view. The continental breakfast was very lacking. It was put out once, not much of a choice and it was never restocked. We ran out of coffee quickly and no one ever came to even check much less refill it. The pastries were not fresh. Not what we expected for such a nice hotel.
Very clean, very spacious rooms. Slept like a baby on the comfortable bed. love the design and furniture selection. Have to pay for parking.
Annex facility in much better upkeep. Enjoyed the use of the Exercise Facility. We were generally pleased with the room comfort and cleaner than the remainder of the facility. The overall facility was unimpressive at first impression. Aesthetics were poor. The hallway carpet, at best, can be described as deplorable. Numerous stains resulted in questions of cleanliness and sanity. In addition, the hallway temperature was constantly hot. Suspect this was a requirement to save on utility bills. Won't be visiting again.
Close proximity to beach, right on Galveston seawall big rooms Lots of noise at front desk spilling over from open bar
The bed was one of the best we have slept in and the pillows were great.
Pool right across the street from beach Smell in restroom
We liked that the hotel was within walking distance of the pier, the beach and a few restaurants. The staff was mostly friendly and helpful. We had an incident in the middle of the night where someone tried to use a key to get in our room (by mistake) the deadbolt did not work and they got the door open as far as the safety latch. Then, we get a call from the lobby where the woman preceded to tell is that WE were in the wrong room even though we had been there all night. I usually don't complain but having someone come in your room in the middle of the night is unnerving and then on top of that being blamed for said incident is really too much.
Clean hotel, good location and friendly staff Only two junior suits with ocean view and terrace. Reservations were not honored the first night stay but were transferred to the junior suit with ocean view and terrace next day
Bed was comfortable, sheets and blankets were soft and cozy. The room service was pretty good and the food was not too bad. Not a vey good view due to the way the hotel was built. Looked at homeless people for three days sleeping on the other side. Very few rooms with an ocean view were expensive.
I stayed in I guess it was a bachelor's suite, king bed with the side side view.... It was simply relaxing..
Location It was all good.
I loved the comfort of the bed and pillows very plush The hallways and elevators were very warm an stuffy
location The view of a red wall 2 feet away from the only window in the room.
Location was great, staff was friendly. the a/c in the hallways was not working, the small pool was overcrowded, hot and dirty. There were only 2 towels and NO toilet paper left available for us. The A/C unit in the room had food stuffed in the vent.
Dès l'instant où nous sommes arrivés le soir, le personnel était très cordial et désireux de rendre notre séjour confortable. Nous avons loué leur appartement, qui était très cossu l'une des nuits parce que ma commande initiale pour deux nuits n'avait pas été réservé. Nous avons été tellement impressionnés par les installations que nous avons réservé pour le Réveillon et le Jour de l'An. Quand j'ai dû changer de chambre pour la deuxième nuit, j'avais accidentellement laissé mes vêtements suspendus dans le placard. Quand je suis allé en bas au bureau principal pour leur demander de récupérer mes vêtements dans l'ancienne chambre, il y avait mes vêtements qui m'attendaient. Il n'y avait rien que nous n'avons pas aimé dans notre séjour.
It was located perfectly and the staff was top notch. A few minor construction details. A lot of light came in around the door and there was only one elevator.
The staff was very nice For the price I will NEVER go back, I have no problem paying for a nice place but this was the worst.
The indoor heated pool is a great back-up for bad weather in Galveston. The breakfast was ok, there was plenty and the items were regularly refilled. Rooms were comfy, with different pillow options, and towels were soft and fluffy. Sofa area was larger than I expected. Wifi worked well. There really wasn't a heavy comforter on bed, so you may want to bring an extra blanket. I didn't ask for one, so I'm not sure if they have any available. All rooms are studio style, so you cannot close off the beds from the sofa area.
The pool was perfect delicious breakfast spotless turndown service spacious room.
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
It was right by the beach so we did not have to pay to park we could just walk over. It was also very close to pleasure peer No room to park, I had to park on the road a little ways away.
Location was the only good thing Had to wait until exactly 3pm to check in when we arrived at 250 only to find moldy fruit and other items left in room from previous visitors, beds looked like the sheets weren't changed in weeks, key didnt work for the pool just to name a few things
Great customer service will stay there again very clean Security deposit
I loved the cleanliness of the room. And the location was prime. Walking distance to all the hot spots on the blvd. Can't think of anything I didn't like
I booked through Priceline last minute and got my day wrong. I immediately called Priceline to correct the night and they were willing to change the night no problem if the receptionist agreed to do so. I was literally standing in front of the receptionist during her conversation with the Priceline rep and despite there being a ton of availability (off-season at the beach) she would not authorize the change because she is not the manager. So I asked here what she does when a manager approval is needed during the evening and she got so frustrated with me she would not let me pay for the additional night. She basically kicked me out.
Loved our view and loved how convenient the location and price were Nothing I didn't like!
Well, upon reserving, we had intended on staying. We then encountered a family emergency, therefore could no longer stay. We called customer service through Kayak, where we had rented the room. They were more than willing to switch our room to a different date. It was set, until my husband received a call from Kayak, saying that COUNTRY INN AND SUITES would not honor the stay (which was already done). Therefore we lost all of our money. This is by far the worst treatment to customers who were more than willing to change the date and still stay in the hotel. Had we known we could've at least tried to give the room stay to someone we knew perhaps. We will never use Country Inn and Suites.
Balcony was great. Rooms were spacious and clean. Parking was limited close to hotel. Had to park in a parking lot that was shared with another hotel.
There was nothing good about this hotel. This is not a beach view hotel. I had a better view of the cemetary. When I asked to change to a higher room I was told no. This hotel should be a 1 star. The rooms were very run down.
Convience to local attractions. First time there in Galveston . I love the area overall. The only thing I would say is parking was limited and had to squeeze around other cars in the tiny area. Room was very small for the price. We had to share swimming pool facilities with other hotel next door and not enough towels in the bath room
Very clean hotel in a convenient location...the staff was extremely nice and the breakfast was excellent. It's an older building but well kept and quite popular.
Value and ocean view. The staff was very nice. Nothing was wrong
Nice location down from the main excitement on the sea wall leads to a nice quiet beach without many people on it good place to relax and get away for a little Small balconies with one room options and lots of sticker burrs between you and beach doors close loudly and can often be heard from inside your room
Staff was friendly and the room large and well equity for longer stays Hot tub broken, pool not up to temperature,elevator broken and other one slow as molasses.
Great beach acess faciliti were clean and the staff was super helpful.
Away from the night life, nice infinity pool, private beach, nice full-equipped rooms No restaurant on property, pool closed at 10, need bellhop carts are hard to push, front desk inconvenient location
Very very clean. No complinentary coffee or breakfast bar.
I loved it it was very clean and the pool was amazing
Location and view Room air conditioner was noisy and room was coldest in one corner and warmer in the rest of the room.
Very friendly staff, spacious room, view of gulf, good location away from busier part of sea wall
It was a very comfortable setting. Love the bathroom. Even though the view was not the best the patio was very nice size. The price for 1 night was a little ridiculous. I would stay here again but at a cheaper rate than what I paid.
Very friendly and clean