Points négatifs : Have car available at airport, transfer record of reservation
Points positifs : I went to the wrong Hertz counter. I went to the one at the airport but I really had rented it from a counter about a 20 minute walk away. The woman behind the counter went way out of her way to ensure that I got to the right place comfortably. She was incredible.
Points négatifs : I rented the car on Saturday to be brought back on Sunday. The woman at that counter did not tell me that the office would be closed on Sunday. I did not know how to return the car and did not feel confident that I did the right thing and was worried about being charged extra.
Points négatifs : The employees there were extremely rude and not willing to work with me whatsoever. Never going back. If I need to use a rental again, I'd rather go somewhere else than go back to that hertz and have that staff make me feel like a complete idiot. Horrible horrible customer service from the employees.
Points positifs : Perfect. Quick clean and good customer service. Always like working with Hertz.
Points positifs : Very nice staff. When I landed it was fast and perfect. I was nervous using a keyless fob on the edge I rented but the fellow at the desk... it was his third week and he was a delight! Said don’t worry! I can walk out and give you a quick lesson if you feel uncomfortable. No need for extra help and his instructions were clear and helpful. Will rent again in Appleton for our sons wedding in February 2020. Thanks very much
Points négatifs : Hard to tell the difference between the airport and off airport sites. Very close in distance, very far in price.
Points positifs : Staff was great, pickup and drop off was easy, car was fine except some gum and contact lense cases in the middle of the front seats on the floor.
Points négatifs : Know what type of insurance your credit cards have, what you bought online from priceline or wherever, and make sure that they don't overlap your coverage at the front counter. The insurance ends up costing as much as the car.
Points positifs : Staff was friendly and everything went smoothly.
Points positifs : Pick-up and drop-off went very smoothly, the staff was very friendly and helpful.
Soviet style service
Points négatifs : Flight arrived at 5:30. By the time I picked up my bag, it was 5:55. Hertz closed at 6:00 with the lights out and employees gone. Called the location's phone number and was told that they close at 6 sharp and there was nothing they could do to help. Never got a car. Will I use Hertz again in the near future? NOPE!
Hertz changed the price
Points positifs : Car was clean
Points négatifs : Took a long time to get the car hertz increased the price $50 because we were an hour early.
Very pleasant customer service
Points positifs : Very nice customer service both at pick up and drop off. Also, my vehicle got a flat, so I had to swap it out mid-vacation. While Hertz wasn't great about helping me get the flat fixed, they were willing to help find me an alternative vehicle. The man at the town where I got the new car was slow, as he said he'd never done a swap before, but very pleasant. So overall, a pretty good Hertz experience.
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Appleton.
Hertz possède 2 succursales à Appleton. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.