2.0
I paid for the rental in advance based on pickup in Bergen and drop-off in Oslo. When I picked up the car in Oslo, I was charged an extra ~$200 for the one way itinerary.Avis laissé le 17 août 2023
avis de![kayak]()
2.0
The kiosk where you pick up the vehicle is not easy to find. After asking several people where it, it was broken, had to take a cab to their office 2 hours later and then 4 hours after getting to the kiosk finally got the keys to the carAvis laissé le 8 août 2023
avis de![kayak]()
4.0
Identification of Hertz pick location in Bergen on your web site was very poor. Signage of the pick location was next to non existent. A petrol car was ordered but an electric car was provided, without notice and without recharging instructions. The Hertz pickup kiosk did not accept my Australian drivers licence. This necessitated an extended telephone call to your staff. The car Cruise control did not work. We had great difficulty finding a recharge service that worked for the Hertz vehicleAvis laissé le 3 août 2023
avis de![kayak]()
8.0
Great experience when it comes to pickup, drop-off and the vehicle itself. The pain point was the price of the rental.Avis laissé le 29 juil. 2023
avis de![kayak]()
8.0
Friendly staff and helpfulAvis laissé le 10 juil. 2023
avis de![cheapflights]()
8.0
The pick up and drop off location of Hertz in the parking structure is not well marked and difficult to find.Avis laissé le 30 juin 2023
avis de![kayak]()
8.0
Very easy with self pick up and drop off, although not great if you have questions. The vehicle was extremely clean and ran well. Only issue was the carpets had been deep cleaned and were soaked for days so we couldn’t put anything on the floors. Small issue in the grand scheme of things!Avis laissé le 24 juin 2023
avis de![kayak]()
2.0
I tried to request a refund because the location did not exist. I tried many times to find it, had several people (locals) help me, and no one knew where it was. So, I had to use another agency, since I don't think the address listed was correct. I would really love a refund since I was unable to get my car.Avis laissé le 28 oct. 2022
avis de![kayak]()
2.0
Charged the account numerous times resulting in a block on the card and proceeded to be rude throughout the process of trying to figure a solution.Avis laissé le 9 sept. 2022
avis de![kayak]()
2.0
Don't try to book after hours with Hertz here. They have a self service after hours kiosk, but it's unlikely they will actually put your keys in there. We had to wait until the next morning to pick up our car. Cost us $80 in taxi/bus fees and we were not reimbursed for those or the lost time with the car.Avis laissé le 6 sept. 2022
avis de![kayak]()
2.0
Hertz fabricated a damage claim of two scratches on the car that they said happened while I had the car. They then billed by credit card for $1700 for the repair. They are running a criminal scam.Avis laissé le 31 août 2022
avis de![kayak]()
6.0
Automated process. No option to add other drivers at pickup. No person to talk to.Avis laissé le 19 août 2022
avis de![kayak]()
