Réservez une voiture de location chez Hertz à Columbia

Points positifs : Staff was friendly. My husband made the reservation in his name when the car was for me. So, we cancelled the reservation in his name and put it in mine; otherwise, we would have to pay extra to add a driver which an increase in price wasn't disclosed until I asked. They honored the original price. However, since it was prepaid, the staff said it would take several weeks for a refund. We will monitor our credit card and dispute the charge if it isn't removed from my husband's account. I just hope we don't have to go to that trouble and the refund will go through as it should.

Points négatifs : When we were going over the car, it was dirty. The Hertz staff said she had nowhere to get the car washed. What? So, I am driving a dirty car in a time businesses are stating they are disinfecting and cleaning things better than before. I thought this was unacceptable, but took the car anyway because I needed it and didn't have much if a choice.

Points négatifs : They could have had the car or any car that I rented.

Points négatifs : I usually select the managers special which was $560 where they choose the car. They had options available but elected to give me a compact for the $560 for 9 days. Really? A compact for 9 days at $560? I cancelled my reservation at that point I usually get good options of a mid size or better, and most of the time a full size truck, hence why I go with the manager special. I explained to them I was carrying 4 people around for a week and they didn't seem to care. I had doubled booked with Enterprise to cover myself. Glad I did. At Enterprise I got a luxury SUV for the same price. I guess Hertz didn't need my $600?

Points négatifs : I reserved an SUV with a third row, but when I went to the Hertz dealership they didn’t have a vehicle for me. They didn’t have one anywhere in the region. We needed the SUV for my family vacation and this issue caused a major problem for us.

Points positifs : It got us to point A to point B

Points négatifs : The maintenance and cleaning of the vehicle. Also do was we didn’t have to pay anything for pick up and had to drop a 200 dollar deposit fee at arrive. The vehicle wasn’t even ready for us to pick up. Overall the staff were still nice.

Points négatifs : Car was not the intermediate or full size I order

Points négatifs : I arranged a different pickup location then previously established by travel agency and was told by your representative that I would not be double changed. However I was charged for renting a vehicle from both locations.