Avis des clients
Note globale
7,7
Bien
Basé sur 61 avis
Propreté
7,5
Confort
7,7
Prise en charge/retour
7,8
Rapport qualité/prix
7,6
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Commentaires récents
Avis des clients
19
3
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9
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10,0
Points positifs : Everything was good!
avis de
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4,0
Points positifs : Convenient
Points négatifs : Car smelt like cigarettes the inside had ashes all over the car and it was hideous
avis de
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8,8
Points positifs : They had a good selection of cars that you can drive. They were up-to-date cars that were new and clean.
Points négatifs : The idea that you had to have a $200 deposit that was not mentioned until you got to the Hertz counter
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4,0
rules of car rental included "no smoking"
Points négatifs : Rules of car rental were stressed upon check-in along with cleaning fees associated for smoking or pet in the car. My mother had just been hospitalized and I was in a hurry to begin my 310 mile trip. The car smelled rancid but I didn't have time to do anything else. I drove with windows cracked open and at times all windows all the way down. Very strong cigarette smoke permeated the car. Obviously it had not been cleaned enough after the last rental. Upon return of the car and discussion with Mgr, a discount of one day's rental was refunded. Cars that smell like that shouldn't be on your lot!!!
avis de
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9,6
Points positifs : Great value and car.
Points négatifs : Too much time trying to upsell to different car and services. No time demo car features. We never did fully understand the cars sound system, had to pull owners manual for cruise control operation, lot of dash board info displays but did not take time to review owners manual to learn how to use. Brief demo of such functions would add value.
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9,2
Easy Rental Process
Points positifs : Kayak app was easy to use. Hertz people were friendly, inform, and helpful.
Points négatifs : Walking out in the snow to the end of the parking lot to get the vehicle. No big deal, just not convenient.
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10,0
Points positifs : Easy pick up and drop off
Points négatifs : Needed more room but that was our fault
avis de
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2,0
Points négatifs : Hertz refused to rent me the car when I showed up to pick it up because I was using a debit card even though they had already charged my account and then gave me a phone number to call where I was told that because “I had canceled the rental less than 24 hrs I was eligible for refund”!!!!
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10,0
Points positifs : Great car, nice people good time
Points négatifs : I liked it all
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10,0
Very easy and polite.
Points positifs : Car was ready and the staff was friendly.
Points négatifs : Nothing everything was fine.
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10,0
Very good
Points positifs : Easy pick and return
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2,0
Points négatifs : Doesn't tell you that they don't accept debit cards, even if it acts like a credit card. Hertz would not accept it and I had a hard time getting my money back, I tried calling kayak customer service and they transfer you to a answering machine.... an answering machine! I finally had to call hertz customer service to cancel reservation and now have to wait 10-14 business days to get my money back... hopefully I do get my money back. If not I'm going to be even more upset.
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