Points positifs : Nothing....
Points négatifs : Had an extensive wait time when picking up the vehicle simply because it just wasn’t ready. This location cleans the cars before they are picked up instead of after they are returned. Hertz was unresponsive when I called them on multiple occasions. I Did not get help with roadside emergency when I needed it, had to make my own arrangements due to extremely long hold times. Vehicle cleanliness was terrible, had to wait over an hour for the car to be cleaned to find it was only vacuumed. I had a problem with an air leak in the passenger front tire, I cannot prove it but I suspect vehicle was rented to me in this condition simply because the tire was low the next morning after I picked it up, just seemed like too much coincidence but You never know. Hertz did not acknowledge this and said I was responsible for tire replacement if it was irreparable. Haven’t heard back yet on the outcome of that but the car has 29k miles, well over half the life of the tire, so I should not have to pay for a new tire since I did not have a new tire to begin with. Will not be renting from this location again, nor will I rent from hertz period. Very disappointed.
Points positifs : The cost for the rental was great. Drove Well out of my way to this location just for that.
Points négatifs : The car wasn’t ready at my pickup time. The vehicle type I requested was available but the associate insisted I upgrade which I refused. I looked at 3 cars, all of which were dirty and needed to be cleaned so I had to wait for that. It looks to me that the cars are not cleaned when they are returned but before they are rented out. I finally drove off 2 hours after my scheduled pickup time Which set my trip back. I ended up having to keep the car for 3 extra days due to unforeseen circumstances so I had attempted to reach someone at that office Several times on several different Occasions over a period of those three days to let them know I had to keep the vehicle longer but was not able to reach anyone there or leave a message for someone to call me back. I also had gotten stuck in a mud rut on the side of the road when I pulled over to check my phone. I was in need of roadside service which happened during normal business hours but the roadside assistance line said the wait times were longer than expected so I had to wait on hold for well over 30 minutes. I ended up calling a local tow truck to come and help me out. Fortunately I was able to wait but I’m not sure what would have happened had this been a real emergency that required immediate assistance. I’m not sure when this happened so I can’t say the car was given to me like this but during the course of my trip Starting a few hours after my trip started, the low pressure light came on for the front passenger Tire. I put some air in and went on my way. This happened a few times during my trip so it was clear there was a leak in the tire. I didn’t have to fill that often so I just filled it up when it needed it until the last couple of days. The problem had gotten significantly worse which forced me to fill it several times a day. Just overall, a mediocre experience.
Points négatifs : My reservation was for 5pm. I arrived at 4:45 to find the location had closed at 4 and would not open until 8am the next day. I was leaving town at 7am so I had was forced to cancelled the reservation.
Points positifs : The staff was not friendly and did not explain the terms at all. The extra charges were not explained or pointed out and only when it was time to pay, we realized how many extra costs were added. When we asked about this we were told "that everyone knows what extra costs need to be included". This was very rude and very wrong. We almost cancelled the reservation.
Points négatifs : The sales person needs to spell out the terms and if there are extra costs involved, he or she must point them out and explain them and not just go ahead and charge for them.
Points positifs : Clean car
Points négatifs : The drip off location was closed when I was supposed to drop it off. I was not informed that it would be closed, so I had to take it to another site and was charged extra. Careless customer service
Kile, one of the employees, was mouthing off to us & unprofessional
Points positifs : They did not have my car, but the manager, Luke, gave me a nicer car instead.
Points négatifs : Kyle, one of the employees, was mouthing off to the other customers and then was mouthing off to us saying that he never talked to us on the phone even though we showed the manager our phone log that had his phone number on it. Only the manager was working because Kyle was sitting in the back being loud and rude, and one other employee was locked out of his computer so he couldn't do anything, either.
Points positifs : People at Hertz were nice.
Points négatifs : It appeared there was little to no communication between you all and Hertz. They did not know my rate and it was frustrating that your rate did not match what they had in their computer. Let me be clear I do not blame Hertz for this I am upset at your communication with the.
Not to many positive impressions
Points positifs : Overall Price through Kayak ok
Points négatifs : Outside of car was dirty Pickup Service didn't work because they know their phones are redirected to their Callcenter early in the morning. No option to Dropoff service after rental when you return after hours. No possible deduction of rental price if prepaid. Overall bad experience, would just reconsider renting here if they are the lowest price
Points négatifs : Switched car sizes midway through rental period because we ended up needing something bigger and I had to pay the new car rental price for the WHOLE duration - even for the days that I didn't use the larger vehicle. I think that's outrageous. I should only be charged for the days that I used it. A bit of a rip-off if you ask me.
Points négatifs : Upon pickup, the rental car had not been washed thus making it difficult to see flaws during the pre-rental inspection. After getting the car, the interior was dirty -- to the extent that the inside windows had obviously not been cleaned. I could wipe my finger on the inside of the window and could see the film residue -- this made it difficult to see out of the window in direct sunlight.
Rental location did not have a drop box for the return of the car. When I mentioned it, I was told the drop box was behind the building. The location was in a strip center -- I would have never considered walking to the rear of a strip building to return keys. This was just weird.
Points positifs : Car was great
Points négatifs : Employees were the worst I've ever dealt with.
Points positifs : Convenient, good price
Standard (Mitsubishi Galant ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Frisco.
Hertz possède 1 succursale à Frisco. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.