Points positifs : Nothing other than the managers patience with jungling ringing phones and clients in the lobby all while trying to get another location on tbe phone because my rental had been prepaid for by someone else
Points négatifs : The site shouldnt have allowed me to book a car that was already prepaid for by someone else
Points positifs : NOTHING!!!! I called before picking up the car and was told that there was no car available. Then I was told that they would call me back I had the lady confirm my phone number before getting off the phone. I waited 45 minutes then I called them back and they told me that they would call around the area to find me a car. They never called. After 2 hrs i repeatedly called and no one answered. I had to call/book another car rental place and rent from them. Which put me behind to leave for my mother's funeral wich was a 12 hr drive.
Points négatifs : Communication!! I would have Appreciated the vehicle to be held for my pick up time or an up grade. When i called the regional number all they could do was to say my apologies, I can set you up for a one day free rental, umm I was late to help my father get the last minute funeral arrangements ready. How can u put a price on that?? What about the time that was wasted. I booked the vehicle 1 month in advance so that should have never happened.
Points positifs : No vehicles for me to pick up.
Points négatifs : The company didn’t have any vehicles for me so I couldn’t get a car. You owe me the return of my money.
Points positifs : Easy process
Points négatifs : Wait to check in and get rental car at JAX was horrible!!!
Points positifs : Very quick and friendly staff. Really enjoyed the servicen
Points négatifs : Better exit signs from the parking lot where the vehicles were.
Points négatifs : I am a senior. I had no one to tell me how to use the key system. No one was around so I had to walk all the way back to the station to find out how to use it. Perhaps it would have been easier for the clerk to explain the key system to me.
Points négatifs : The entire process. They sent me to a different location to pick up the car, didn't have the car I reserved, didn't check the car in when I returned it, and billed me for a over a week until I had to call multiple times to get it fixed. They still overcharged me at the end.
Points positifs : The pick up staff was nice
Points négatifs : The cleanliness of the car and the additional gas charge after I had already filled it back up right before dropping it off..rip off.
Points négatifs : had rental car reserved got a text two hours befor pick up time. WE HAVE NO CARS TO RENT. THIS COMPANY SUCKS.
Points positifs : The Hertz staff at pickup was very responsive to my concerns. Rental return was quick.
Points négatifs : Call the rental location a day ahead to ensure they will have the vehicle reserved.
Points positifs : Nice car with good fuel economy (‘19 Chevy Impala).
Had all the features I could want. It was easy to connect my iPhone to the car.
Points négatifs : Th windshield washer fluid as bone dry. It was a bit irritating to have to stop at an auto parts store to by fluid for the road trip I was starting shortly after getting the car. The could have/should have ran the car thru a car wash before giving it to me.
Points positifs : Fast & friendly
Points négatifs : Car could have been cleaner at pickup. Windshield needed deep clean to safely see out of in rain.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Jacksonville.
Hertz possède 14 succursales à Jacksonville. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.