Points positifs : Nothing - I cancelled, agent refused to credit full amount and then would not refund partial. I simply advised the agent I will be disputing my charges and did just that.
Points négatifs : When a typo is made and your customer calls within 60 minutes to notify agent of the error, you need to cancel and process full refund. This is called customer service. Now you have a charge back which is no good for the company, client has a bad taste in their mouth, car company has a no-show that should have been avoided and insurance company has no coverage. Totally unprofessional!! - FYI - I have won my charge back submission!!!
Points négatifs : Our rental was cancelled due to COVID-19, and we did not receive a full refund.
Points positifs : The staff was friendly and helpful. My husband and I traveled separately and met at Jacksonville. His flight was late - he was the listed driver of the car - and we had no problems getting the car later on. Price was fair for the amount of time we rented.
Points positifs : The staff was pretty friendly and drop off took no time at all. Attendant was wearing her slippers, which was odd, but no big deal.
Points négatifs : The car smelled bad - strong cigarette odor which was a problem since I needed to drive my business clients in this car during my stay.
Points positifs : When I had to wait 20 minutes for my car, they gave me a complimentary upgrade for my inconvenience. When I went to that car and it had a broker tail light, they gave me another complimentary free upgrade. I also liked the proximity of the rental counter to the airport and car lot.
Points positifs : Brandon was very knowledgeable and helpful in all matters! The car was beautiful and comfortable. We felt safe and fashionable! We will rent again.
Points négatifs : When stating that a certain vehicle is available, it should be available. We specifically wanted a Lincoln Continental and it was advertised as possible. Then, when we arrived for pick up . . . there were NONE. We were given a Cadillac XTS instead. It was nice but smaller.
Points positifs : Pick up and drop off was quick and the staff was pleasant to deal with. The drop of person was very help and accommodating to my special needs
Points négatifs : The car was very loud
Points positifs : YES.
Points positifs : Staff was very friendly / helpful, and the drop-off was quick and convenient.
Points positifs : The car was awesome
Points négatifs : The price could have been better and the staff could have been better
Points positifs : windows and mirrors were so ver dirty, difficult to see at night, did not realize this till after we left airport and it started getting dark. this is a driving hazard!!!!!!
Points négatifs : clean windows and mirrors
Points positifs : Excellent price, drop off went smoothly. Would rent from Dollar again
Points négatifs : Car was not ready at pickup time. There were several people in line in front of me all waiting for cars to arrive.
Chez Dollar, une voiture de location à Jacksonville coûte en moyenne 43 € par jour.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Jacksonville.
Dollar possède 1 succursale à Jacksonville. Consultez notre carte des succursales Dollar pour trouver celle qui vous convient le mieux.