Avis des clients
Note globale
8,3
Excellent
Basé sur 34 avis
Propreté
8,7
Confort
8,4
Prise en charge/retour
8,1
Rapport qualité/prix
8,0
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Commentaires récents
Avis des clients
9
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3
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2,0
Points négatifs : Advise consumers of credit check and credit card hold prior to picking up vehicle.
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9,6
Points négatifs : The time of the return of the security deposit
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2,0
Points négatifs : Letting me cancel my reservation when a personal circumstance occurred.
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10,0
Points négatifs : Nothing
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8,4
Points positifs : Staff is always friendly and helpful.
Points négatifs : Boy did I dislike that Nissan Sentra.
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5,2
Pathfinder Stripper-No options at all @ $76.00 per day!- In Scranton!
Points positifs : It started right away It had reasonable power The brakes worked!
Points négatifs : No outside thermometer Just a "Low Temperature Outside" note. That doesn't help much when the difference from 31F to 33F makes a big difference! No backup camera, No remote start. No auto headlights. Just a mediocre car without the frills mist other offer!
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10,0
Excellent!
Points positifs : We were called out of state for the unexpected death of a family member. Needless to say we were under a great deal of stress. We rented a car with pick up and return at the Wilkes-Barre/ Scranton PA airport. The agent taking care of us, named Tia, was extremely competent, friendly and very compassionate. The car suited our needs in every way, all transactions went smoothly but the best experience of all was dealing with Tia. Hertz can be most proud of this associate and we are grateful she made an unpleasant time in our lives much easier. If all Hertz agents are as top notch as Tiaa, hertz will always be our first choice for any future car rental needs.
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8,4
Points positifs : Great value for the rental.
Points négatifs : Our pick up was incredibly stressful. We weren't allowed to use American Express at booking, and had to wait on the phone for over 30 minutes when we picked up the car to change the credit card information. The phone representative was unable to answer our questions and took an unnecessary amount of time to confirm that were were going to pay the amount we originally reserved the car at.
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10,0
Incredible Customer Service
Points positifs : The agent that took care of me was simply amazing. The experience was thorough, quick, accurate and friendly.
Points négatifs : It was all perfect
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10,0
Pleased.
Points positifs : Pre-payed . Hopefully no additional charges as others have stated . Easy in , easy check out Wish I had rented sooner !
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9,6
RECOMMEND - 930 Wyoming Ave., Scranton
Points positifs : Arrived and informed that car was in a satellite facility. The airport folks called the correct office and a gentleman came to airport to pick me up. Only ten minutes away. $100/day less than airport! Well worth it.
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10,0
Points positifs : Everything went good, quick check in & out, parking lot is close early morning before start of business drop off is what I needed.
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