Poonsap Resort

The pool was realy nice! Best thing there was the pool it was realy comfy. I recomend if u want pool only and other things doesnt matter! Quiet place.

Location is bad, you need motorbike to go somewhere else. Location was middle of jungle. Dont make boat trips or any trips with the owner, becuase you can get much cheaper in the city.

Check in was 2 hours late, tv did not work

Bikes available for rent.... quite big pool.

So our room was ok at first sight. That changed. The sink was leaky, old cigarette butts was hiding underneath our bed, bugs and lizards were in and out of the room and the only thing working on the airconditioning was the temperature switch.... not even near anything acceptable. To sum up in one word: Disappointing!!

It’s hard to be positive after you find bed bugs and the owner treats you like you’re crazy for not sleeping in that room because of “just a bug”, but: It has a pool (but you have to share it with a diving school all day). The rooms are big (but lack light, and could be cleaner, ware paper thin so you can hear the neighbours sleep - let alone everything else). You can rent motorbikes directly at the resort (we had a very old and bad one, the wheels were short on air when it was given to us and the owner wanted us to go pump them ourselves 5km away, instead of giving us a proper bike). It’s far from a “resort” (quality wise, service wise), it is really just a guesthouse with a pool and a rude owner. It has good wifi and you can drink coffee all day.

We found a big live adult BED BUG and clear signs there were more, we tried contacting the owner but it was indeed too late (our fault for having waited until we went to bed to check it). I sent pictures of the bug and told him we’d be sleeping in our friend’s room (on poolbed mattresses). His answer the next morning was “I was sleeping and it was just a bug, get it out and no problem” (photo attached). I insisted these bugs are not “just bugs”, but the owner thought we were crazy for making such a fuss about it. We changed room instead of leaving (which is what we normally do) because it was clear the owner would not give us our money back over “just a bug” and the new room was clear. We offered to sit down with him and teach him how to get rid of them and how to detect them but he didn’t want it. The next day we saw NEW GUESTS CHECKING INTO the bed bug room, so that clearly comes to show he will do nothing about it and keep accepting guests - BE CAREFUL, I think it’s pretty serious for a hotel owner to not only NOT KNOW what a bed bug is, but to deliberatly ignore the problem and let other guests sleep in that same bed after knowing. There is a big pool, but there are diving classes every day during most of the day, so it is difficul to enjoy that because it is always filled with outside people (not guests), it is never quiet or peaceful and you never really have much privacy. Plus, the pool is dirty. It’s far from everything, so you’ll need a motorbike. Breakfast is very simple, two toasts and an egg plus butter and jam, the cuttlery was dirty. They do not offer water refill. We asked to check out 20min later, but the owner went into the room anyways to collect the towels and bed linnen.