The Westin Maui Resort & Spa, Ka'anapali

Perfect Hawaii Vacation

Points positifs : Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc

Points négatifs : It was perfect

Awesome Spa

Points positifs : I saw reviews about the spa in travel & leisure magazine. And it and the staff met expectations. They were amazing. Also, the hotel itself is beautiful!!

Points négatifs : The restaurant staff and the guys selling the Maui Jim sunglasses need some training on customer service. They were pretty rude. I was able to avoid the wait staff by eating else were but the towel sunglasses guys I had no choice.

Westin Maui Resort & Spa, Kaanapali was great! Kayak.com not so much.

Points positifs : The staff at the Westin Maui Resort & Spa, Kaanapali was professional, courteous, sympathetic, and attentive. They did a great job in resolving the issue that Getaroom.com [which Kayak.com outsourced to] created.

Points négatifs : I'll have to think twice when making a reservation through Kayak.com. When I made my reservation, Kayak.com outsourced the reservation through some 3rd party vendor that I had never heard of before...Getaroom.com. I should have trusted my gut instinct and not gone thru either. When I arrived at the Westin, the staff informed me that I had no reservation on file. So I called Kayak.com, whose automated voicemail said they were closed. Fortunately, I was able to get in touch with Getaroom.com, but their staff had me wait over the course of one hour! The customer service rep from this online vendor kept putting me on hold for 15 minutes at a time. It was unprofessional and amateur at best. They said they had my reservation and that they sent it to the Westin. Yet the Westin never received it until an hour and a half after numerous attempts to get Getaroom.com to act on getting the propper email file sent. I was so tired from the ordeal that I was over the whole booking through Kayak.com. Beware.