Kyriad Prestige Bordeaux Ouest Mérignac

chambre agréable et lit confortable

il faut se débrouiller tout seul pour le petit déj. ( tant pour le café, il faut se pressé le jus d'orange et se faire chauffer le lait...)Dans un hotel de cette gamme c'est un peu dommage

le bruit .....l'insonorité est médiocre

sauna

good size room and member of staff at breakfast very helpful.

Although it was just an over night stay we were away for 2 months and as we are self-employed need to run our businesses whilst we are away so we had extra luggage for this reason. At 10pm the toilet stopped working we rang down to reception for a maintenance person to come and fix and was told there was no maintenance person (in a 4 star hotel we would expect there to be someone on site) and was offered to use the toilet in reception!!!! after arguing with them we were given the keys to the room next door which was hardly ideal. However we had been driving for 8 hours and were needing to go to sleep with another long drive ahead of us the next day the option of changing rooms (which was offered) was not a practical solution at all given the time it would take to pack everything up and we really need to sleep. The English channels on the Tv where no working either and the response we got from the receptionist was just to look at it on your phone. As this is very much a one night stop over hotel the Tv was purely for travellers to chill after a long day not sit starring at a telephone!!! The next day when we checked out we voiced our disappointment to the receptionist and said we were unhappy to pay the full rate due to the lack of bathroom facilities she said she would get the manager to contact us (surprise surprise there was no manager at the hotel either) At no point did either of the receptionists apologise for the inconvenience we had been caused both there attitudes were kurt and abrupt. We have had no contact from the manager the payment had been taken from our card ( a very very small discount had been given) without us authorising the payment. As we run businesses ourselves customer care is paramount to us and in this instance we have been shown none.

Proximity to airport

Rooms look nothing like they do in the photos.

The hotel had a pool which suited our young daughter and the menu did allow for children. The meals

We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.