Really bad for the price
Room and bed were comfortable
Key cards would stop working after about 1 hour so we kept having to go to the front desk to get them reswiped. Staff was extremely unhelpful and actually rude a few times. Won't be staying in IHG hotels anymore.
Kayak ripped me off
I booked this hotel last minute. An unexpected death in the family prevented me from going on the trip. I called immediately to cancel. The "policy" for the hotel was cancel at noon then day of arrival for reimbursement with no reimbursement of the first night. Understanding this I requested reimbursement of the second night. The hotel desk would not reimburse and said I needed to talk to the manager. I attempted to get a hold of the manager however he never answered or called back. I called Kayak to get help. Kayak called the hotel and was told now that the manager has left for the day. Kayak PROMISED me they would get a hold of the manager the following morning and then report back to me. It's been 48 hours since then, my credit card has been billed the full amount and I am still yet to receive a phone call from Kayak OR the hotel manager. Typical customer service of large companies in today's world.... bill your credit card, promise returned calls and then forget about it. I will not be using kayak to book any more unless they can prove they care about their individual customers.
Room was great, breakfast was a challenge
The room was great, bed was a dream
The breakfast staff need to improve their process. They ran out of most of the protein for 20-30 minutes.... Is should be a sin to run out of Coffee at breakfast...especially when you put out three pots of regular and allow all of them to go empty
En choisissant Holiday Inn Express Hotel & Suites Missoula à Missoula, vous profiterez d'un agréable séjour à moins de 15 minutes en voiture de Université du Montana et HUB Family Entertainment Center. Les équipements et services proposés incluent l'accès à internet gratuit à Internet, un centre d'affaires ouvert 24 heures sur 24 et un service de nettoyage à sec / blanchisserie. Les espaces événements de cet hôtel comprennent des espaces de conférence et une salle de réunion. Une navette vers et depuis l'aéroport est proposée gratuitement (disponible sur demande).
Basé sur 379 avis
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