Renaissance Naples Hotel Mediterraneo

The beds were really comfortable and the air con intelligent. Friendly and helpful doormen and lovely serving staff at breakfast.

The reception staff could have been a little friendlier. They were efficient and courteous, but lacked warmth. The porters on the other hand were really lovely. The breakfast was really poor, verging on disgusting. If you like sweet stuff for your breakfast, then you are in the right place. However, if you favour something more healthy, the choice was limited and what there was, was not really edible. Needs masses of improvement. We also seem to have chosen a time when the powers that be, decided to erect and disassemble a massive crane right outside our window at 10.00 pm at night and finish about 4 in the morning. Our hopes to sleep with the window open was flying straight out of it, excuse the pun.

Nothing

We've reserved the hotel in May for stay after arrival and before departure from the Naples airport. At the arrival we've everything was fine and we've enjoyed staying the the hotel. 5 days later, we've arrived to the hotel and discovered that we've mistakenly made reservation on August instead of May. It was obviously our guilty. First of all the portiere stated that we cannot cancel our reservation. We've been very tired and disappointed by the mistake and kindly asked the portiere to leave out car for five minuted in order to buy some water at the supermarket across the street but have been refused. We have not expected such a response from the hotel just got full advanced payment. It was real disappointment.

Staff

Not good value for money. Very basic facilities for the rate.