Shangri-La's - Eros Hotel

Best Service in Delhi

Points positifs : We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!

Excellent location, friendly helpful staff, wonder

Points positifs : The room was very clean and well appointed. Staff are extremely friendly. They are on the whole quite junior and sometimes seem to be feeling their way around their jobs, but their effort at being helpful and polite is always apparent.

Oasis in heart of Delhi

Points positifs : Beautiful hotel and large comfortable rooms and executive lounge was a bonus. Beautiful views over trees and India Gate.

Points négatifs : The service at the front desk was a bit haphazard.