Hôtels à Panajachel

Points positifs: Les serveurs sont vraiment très gentils et le service était de bonne qualité.

Points négatifs: L'hôtel est vieux et le restaurant est très cher pour ce que c'est.

Points positifs: Changement de nicolastaverne rouge, le changement de ascenseur, en général pour enfant

Points positifs: La vue sur le lac et les équipements ludiques.

Points négatifs: Toit terrasse accessible à ses heures précises (nous n'avons pas pu y accéder à cause de travaux). Sortie du parking négligée. Le personnel n'a pas pris l'initiative d'ouvrir la grille...

Points positifs: Location, swimming pool

Points négatifs: Unfriendly frontdesk staff, hotel is very very noisy (toilets from other rooms, people in corridors and other floors, elevator)

Points positifs: Situation idéale

Points négatifs: Grand et anonyme

Points positifs: We had a room in the 500 block of room. A lap pool in the open aired courtyard looking directly at one of the volcanos.

Points négatifs: nothing

Points positifs: It was close to the main street in Panajachel and near the harbor. The view was beautiful.

Points négatifs: It was not a five star hotel. The room was worn and you could hear every sound from the neighbour-room as if they vent to toilet or where talkning.

Points positifs: Nous avons ADORÉ la vue de notre chambre! Le balcon donnait sur le lac et les volcans: MA-GNI-FIQUE! Nous avons aussi beaucoup aimé nous prélasser près de la piscine et avoir la possibilité de prendre un verre. Nous avons aussi commandé une bouteille à la chambre pour bien profiter de la vue sur le lac!

Points négatifs: La ville de Panajachel est très commerciale. Il n'y a donc pas beaucoup de choses à faire... C'est vraiment un point de départ vers les villages autour du lac Atitlan (qui est magnifique d'ailleurs). Il n'y a pas beaucoup de restaurants près non plus, donc nous avons mangé au restaurant de l'hôtel dont le rapport qualité/prix est correct. NB: Assurez vous de retirer de l'argent avant d'arriver à Panajachel, car nous n'avons pas pu retirer ni à Pana, ni dans d'autres villages autour du lac. Nous avons donc eu beaucoup de difficultés, car peu de restaurants acceptent la carte de crédit.

Points positifs: Rooms are fine, good location

Points négatifs: Breakfast had only two choices (probably when purchased via booking, we hade it written on our breakfast cards), no continental, no fruit-only traditional or pencakes. I chose pencakes, ate only one of three-waste of food, they should offer buffet breakfast. Other choices only to buy.

Points positifs: Accomodations really comfortable

Points négatifs: No breakfast included :(.

Points positifs: We stay at this hotel every 2 years and it never disappoints the hotel is always clean and staff friendly! Pool is always well maintained beautiful grounds and views

Points négatifs: Only thing is if you like soft beds these beds are a little hard.

Points positifs: La chambre spacieuse avec très belle vue sur le lac, belle piscine, emplacement

Points négatifs: Le prix

Points positifs: The view and the stuff was very nice

Points négatifs: There is anything that I didn’t like about it

Points positifs: The view and the staff

Points négatifs: Due to the novel virus limitations were put on the hotel and we were allowed no visitors

Points positifs: Très bel hôtel avec piscines thermales et spa inclus au coeur de la ville, sur la rue la plus animée. La chambre, spacieuse, donnait sur le jardin, d'où le calme. Le petit déjeuner est très copieux avec beaucoup de fruits, jus d'orange et café à volonté.

Points négatifs: La chambre est un peu sombre.

Points positifs: We had fabulous front desk support as our luggage had been delayed by four days. The room was great, the shower amazing with hot water and great pressure. We had wifi in our room and all over the property. The hot tub was amazing, though the spring can make it really hot. We have already booked the hotel for our trip next year.

Points négatifs: Only the drainage in the shower of room 9 could have been better.

Points positifs: I was able to shop and buy all the gifts I needed. The stores were all within walking distance. I loved the thermal pools and enjoyed the service (ordered delicious piña coladas from the pool).

Points négatifs: The rooms needed more natural sunlight or light. The decor inside wasn’t very nice, but it was comfortable.

Points positifs: Hotel très bien placé proche des commerces et restaurant. Petit déjeuner à la carte, copieux et bon. Logement de type indépendant de plein pied et bien espacé des autres. Calme et verdoyant. Idéal pour les enfants ! 2 Spa très agréables, un sauna et des séances de massage . Vraiment un plus.

Points négatifs: La décoration des chambres pourraient être améliorée et les équipements modernisés: Salle de bains , ventilateur. Mais tout fonctionne correctement.

Points positifs: Lovely pool and spa area! We went there in the evening after dark and it was really romantic.

Points négatifs: It didn't bother us, but there was no wifi in the room or round the property.

Points positifs: Chambre propre , lit confortable, 1 bouteille d eau à disposition / jour , très beau jardin , source d’eau chaude , hôtel situé dans la rue principale menant à l embarcadère du lac, restaurants et cafés à proximité.

Points négatifs: On avait réservé par booking avec petit déjeuner inclu sans précision, et lorsqu’on arrive dans la salle du petit déjeuner, on voit un beau buffet avec pancake , fruits frais etc .. mais on nous dit que c’est pas pour nous car resa booking avec petit dej et on nous amène 3 viennoiseries et un jus de fruit industriel, et une boisson chaude ... Le buffet était pour un groupe d’un tour opérateur.. 1 ère fois pour nous que l’on voit une telle différence entre réservation groupe et individuel, Groupe accueillis avec un verre de bienvenu aussi .. Conseil ne pas réserver avec petit déjeuner et aller le prendre en dehors de l hôtel .

Points positifs: Very nice garden with a jacuzzi. Comfortable bed and pillows. Friendly staff.

Points négatifs: Our room was dark.

Points positifs: Un havre de paix au milieu de cette rue hyper touristique, le parking pour se garer, les sources chaudes

Points négatifs: La chambre aveugle, un peu loin du lac

Points positifs: The two hot tubs were incredible! What a treat each night to soak in them!

Points négatifs: Breakfast left a lot to be desired compared to other places we have stayed.

Points positifs: Good location, but set off the road a little away from the noise. Very spacious rooms and helpful staff. Basic accommodation, but absolutely fine for what I needed!

Points négatifs: Not very clean (lots of dead bugs and cobwebs in the room). The curtains are very thin, so I was woken up by the sun very early (although some people may like this I guess!).

Points positifs: I loved the sauna and pools, wish they were open just a little later in the evening. The gardens were beautiful, and I appreciated the drinking water outside in the hallway. There was a playground for kids and sitting areas for adults. This hotel is a real oasis in the heart of Panajachel.

Points négatifs: There was something burning outside my window, maybe to keep away mosquitos? That made it difficult to open the window.

Points positifs: Really nice personnel and loved the spa sauna. Also it did have convenient parking.

Points négatifs: However, located right in the middle of a market and busy street. You could hear the traffic, dogs barking, loud music all night long. Room is outdated too. You get your money’s worth.

Points positifs: L’emplacement calme, les jardins et la piscine sont magnifiques! Kayak gratuit en am, personnel aimables et disponibles

Points négatifs: Un peu loin de panajachel, des commerces et resto. On doit prendre un tuk tuk pour se rendre et revenir

Points positifs: Hôtel de charme et caractère ! Le cadre est exceptionnellement avec plage privée sur le lac ! Offre de nombreux services : sauna, piscine , kayak, jacuzzi ! Personnels très servible!

Points négatifs: Équipement un peu ancien mais correcte

Points positifs: Cadre et décoration des chambres. Piscine et tres beau jardin. Excellent rapport qualité prix.

Points négatifs: La literie. Peu de service. Pas de diner pas de bar. Probablement parce que basse saison.

Points positifs: Had access to lake and kayak rentals. Staff was very helpful and pleasant. Views we're amazing

Points négatifs: My only complaint was that they didn't have ice. You had to go into town to get it. But luckily the town wasn't too far.

Points positifs: The place was lovely. I would have liked a hot water shower. I would also have liked fluffier pillows, but certainly these items did not detract from my stay

Points négatifs: Sorry. I reversed these sections. The place was beautiful, clean and well appointed. The breakfast was delicious. The staff was kind and patient with our lack of Spanish

Points positifs: Right on the lake and near a nature reserve great for hiking.

Points négatifs: The room is on the dark side. The restaurant is only open for breakfast.

Points positifs: Cabains with colonial style gives warming environment.

Points négatifs: The outdoor pool isn’t heated and the restaurant was close at night.

Points positifs: The location is remote and quiet. Breakfast was nice. The grounds were well maintained.

Points négatifs: It was a jarring 10 minute tuk tuk ride to and from town over mostly cobblestone roads.

Points positifs: Great property on the lake. Loved the facility and breakfast outdoors overlooking the pool and lake. 10 minutes tuktuk ride from town and a 5 minute ride from boats to go to villages. Short walk to Nature preserve for hiking. The staff was wonderful. Very attentive.

Points négatifs: Wish they offered a dinner on site

Points positifs: Gentillesse du personnel, lieu très joli, jaccuzi et kayak gratuit, belle piscine, calme si pas de voisin, bonne nourriture au restaurant

Points négatifs: Chambre très sombre, petit déjeuner très tard (8heures), pas de machine à café dans la chambre, ni ailleurs d'ailleurs, wifi pas toujours capté dans la chambre

Points positifs: The view of the lake is beautiful. The suite we stayed in was spacious. The included breakfast was tasty.

Points négatifs: It’s a bit run down. The only food available onsite is at breakfast.

Points positifs: Location, private small “beach”, view to the 3 volcanoes, silence

Points négatifs: The bathroom doors were hard to move to open or close and there was mold around it.

Points positifs: Perfect. Pretty, clean, excellent location and great value for money. A nice patio and a little kitchen. There's even a washing machine.

Points positifs: It was a good location set back slightly from the street.

Points négatifs: There often wasn't anybody at reception.

Points positifs: L emplacement, la clarté de la chambre, les équipements, le balcon.

Points négatifs: Les bruits des chiens et des coqs

Points positifs: Notre chambre sur la terrasse, l’emplacement, la propreté, gentillesse du personnel,le wifi

Points positifs: It has a great location

Points négatifs: It's kinda hard to find it

Points positifs: Great location and value

Points positifs: Comfy bed, very hot shower with good water pressure. Cool decor. Beautfiul courtyard. They clean the rooms and change the towels and sheets everyday. Great value. The location is perfect in pana.

Points négatifs: The staff wasnt really around and spoke very little english. Hot water shuts off at 9pm. No tv channels in english. Very little privacy/sound barrier between rooms as the window is to the open courtyard and you can hear everyone elses room. We were woken up by other guests every morning. There was no curtain in the bathroom so we are pretty sure that at night the next buidling over gets a free show.

Points positifs: Very clean. Great location, set off of the main drag enough to be quiet at night.

Points négatifs: basic room, kind of expensive for the area.

Points positifs: The beds were so comfortable that my kids slept an extra hour. The property is beautiful and quiet. The shared kitchen was well equipped. We loved our stay with our three kids

Points négatifs: Nothing

Points positifs: La situation et le calme La chambre soit celle d'en haut la neuf soit les 6, 7, 8

Points négatifs: Pas grand chose si ce n'est la chambre proposée à l'arrivée qui était sombre Pas de petit déjeuner

Points négatifs: Being 6 ft, 2 inches I need a bed without a footboard. Didn't have that at this hotel.

Points positifs: EMPLACEMENT IDEAL FACE AU LAC, cadre et jardins magnifiques.

Points négatifs: Prix du restaurant élevés.

Points positifs: Hotel is very nice and clean. Location is perfect, right in front of the lake and with a spectacular view. Hotel staff were very kind and always trying to help or see if we needed something.

Points négatifs: Everything was fine.

Points positifs: Very amazed with hospitality, personnel and the entire place

Points négatifs: Air conditioning control had no letters left on it, so was very difficult how to work out

Points négatifs: Il manque un réfrigérateur dans la chambre.

Points positifs: The service in the restaurant

Points négatifs: The difficulty in shortening our stay.

Points positifs: The view across Lake Atitlan can not be beaten, the hotel was well situated, allowing easy access to the lake and the interesting towns elsewhere around the shores. The rooms were comfortable and spacious and ours opened onto a narrow but well kept strip of garden. This was on a raised level overlooking the beautiful lake. The bathroom was a little small and dark but functional. The staff in reception were very good and helpful, particularly in assisting with transfers to and from hotel and arranging a tour of the small towns on the other side of the lake.

Points négatifs: The food was quite good in the restaurant but the hotel does cater for large tour groups, something we prefer to avoid. Not sure about security, particularly in the restaurant. Panajachel is over touristy and in retrospect I would not have chosen it as a place to stay, however I would definitely recommend Lake Atitlan as a place to visit.

Points positifs: Très grande chambre, propre et bien isolée. Les volets des fenêtres et porte (patio) permettent de plonger la chambre dans la noir et coupent le son. On y dort donc très bien. Belle grande piscine rafraîchissante. Beau site avec jardins et terrasse.

Points négatifs: Il y a un balcon, mais il est beaucoup trop étroit. On ne pouvait même pas y mettre une chaise. Le lit aurait pu être plus grand vu la grandeur de la chambre. Ça me semblait être un lit double, mais il y aurait eu de la place pour un king. Pour deux personnes, ça serait plus confortable. (Surtout à ce prix!) Restaurant trop cher.

Points positifs: The location. The grounds were breathtaking. It was just as I expected. Our team was there for a one night rest after our mission trip in Chichicastanengo. It was perfect for some rest and relaxation.

Points positifs: Location, views staff and secure parking.

Points négatifs: Room was slightly dark without view but we didn’t need that.

Points positifs: Personnel courtois, propreté, déjeuners vraiment bons, bien situé. Nous sommes arrivées tôt et la chambre était prête déjà

Points négatifs: C'est très peu isolé, on entend tout. Aussi, la nuit, il y a une bande de chiens (10 a 15 chiens) juste devant qui hurle et jappe et ca nous a empêché de dormir. Une dernière chose : nous avons dû un matin attendre notre dejeuner vraiment longtemps car il y avait un groupe, alors que nous sommes arrivée avant eux au resto pour commander.

Points positifs: The location is great right on the Main Street in Panajachel. Breakfast is lovely and included in the room price. The staff is very helpful and accommodating.

Points négatifs: It is definitely an older crowd that stays here. The parrot is cute but loud and annoying at times.

Points positifs: Great location. The hotel staff is extremely helpful and friendly. Great "vibe" all around. We did end up spending a lot of time relaxing on the terrace.

Points négatifs: From the description, I thought there was a private balcony with a view of the lake. It is a shared terrace with tables and chairs that you can use to relax. Unfortunately there is not a good view of the lake because there are trees in the way.

Points positifs: The place is clean and the staff very friendly. It’s close to the lake, 1 min walk.

Points négatifs: There is a lot of outside noise from the street and it’s not easy to sleep.

Points positifs: Eau chaude ! Emplacement Service de gardiennage pour les bagages meme apres avoir rendu la chambre :)

Points négatifs: Beaucoup de bruit la nuit dû a l'emplacement

Points positifs: The manager was very kind, friendly, and helpful in making our travel arrangements. It was a nice place

Points négatifs: Can’t think of anything

Points positifs: Great location; great staff; very nice rooms; great food.

Points négatifs: THE DOGS BARKING AT NIGHT COULD MAKE US GO ELSEWHERE NEXT TRIP. THEY WERE AWFUL AND VERY INTERRUPTIVE TO MY FILM CREW THAT IS SEEKING TO MAKE A FILM TO HELP PEOPLE THROUGH WORLD NEIGHBORS. I SLEPT THROUGH IT. MOST PEOPLE CAN'T. A real problem.

Points positifs: Location, clean, amenities.

Points négatifs: Price a bit higher in relation with value.

Points positifs: Le petit-déjeuner et le service sont excellents. Très bien situé! Pour les excursions offertes, c'est plus avantageux de payer comptant.

Points négatifs: Un peu bruyant selon la localisation de la chambre.

Points positifs: Bel emplacement. À côté du lac.

Points négatifs: Problèmes d'énergie, l'alimentation se coupait et il n'y avait pas assez de puissance pour pouvoir dormir avec la climatisation

Points positifs: Very varying standard on the rooms, some are gorgeous with lake views, some are gloomy and dull - and if so, very expensive. But the hotels location and views from the garden and lakeside is unbeatable.

Points négatifs: Stayed in two rooms, one of which was really not nice and not at all value for money - and did not comply with what I booked and was promised. Changed later at a second visit and got a wonderful room.

Points positifs: This place is amazingly beautiful, right on the lake and has loads of beautiful Flower and fruit trees. The place is well maintained and we could see even a wedding happening on the day we were leaving. Staff is really helpful and our kids had lots of fun interacting with them. They also have small play area for kids, The photos on the site doesn't do justice to the beauty of this place, go there and you wont be disappointed.

Points négatifs: I was only not happy with the slide and the swimming area on the lake, I notices there were lots of nails and metal wires on the ground which can hurt your feet while walking. I believe the staff never goes to that area as they are always busy with so many events happening there. The slide is also not in good condition and my little one got cut in his hand when he came down.

Points positifs: Le buffet du pdj

Points négatifs: Panne de courant et nous avons eu le bruit du générateur toute la nuit. Difficile de passer une bonne nuit.

Points positifs: La vue sur le lac magnifique

Points positifs: Le petit-déjeuner, la vue, l'emplacement

Points négatifs: La manette de la douche cassée, le lit tout près de la fenêtre ne permet pas fermer les rideaux sans déplacer le lit. Le jour de notre arrivée nous étions 3 personnes, les serviettes, verres et bouteilles d'eau, shampoing, etc était pour 1 personne. Il a fallu aller tout chercher à la réception

Points positifs: The property is beautiful, with fabulous views of Lake Atítlan and the volcanoes. The staff works hard to keep the grounds beautiful. The breakfast buffet is amazing!! Especially on Sunday. Forget those “continental” breakfasts with maybe a waffle maker. Anything and everything you might want for breakfast, including freshly made-on-the-spot tortillas. Dinner was equally good, so good that we ate there every night. Very reasonably priced. The staff was friendly and helpful. And the sunset!!!

Points négatifs: Sound carries easily between rooms, and from people walking by the room. We were in a “quiet zone” but it wasn’t.

Points positifs: Beautiful location, breathtaking views. New pool and additional rooms added.

Points négatifs: Rooms were a little bit noisy on main floor lake/garden view, especially during breakfast.

Points positifs: Petit déjeuner correct mais sans plus, il a été beaucoup mieux le dimanche ou il y'a eu présence de gâteaux sinon les pancakes étaient salés, pas terrible. Serveurs très gentils. Le lieu : emplacement au bord du lac et jardins magnifiques, c'est le seul intérêt de l'hôtel. Literie correcte mais lit étroit.

Points négatifs: Nous avons diné au restaurant et avons été très déçus car les plats étaient froids. Je n'ai pas du tout aimé la façon dont nous avons été traité, nous étions à un mariage le samedi et avons voulu séjourner les 3 nuits au même endroit Réservation faite depuis plusieurs mois, 4 jours avant je reçois un mail en espagnol (j'ai toujours communiqué en anglais) comme quoi, ils ne pouvaient pas nous héberger le premier jour, ils nous avaient mis ailleurs, nous aurions pu accepter si cela avait été pour le séjour mais non une nuit (nous avons été traité comme du bétail). J'ai fait part de notre fort mécontentement et finalement, ils nous on trouvé de la place. De même, séjournant pour un mariage, nous devions avoir un tarif préférentiel pour ce jour, ce qui n'a pas été le cas , nous avons payé 35 € de plus que par booking et la somme débitée plusieurs mois à l'avance alors qu'avec booking nous avons payé sur place et là encore surprise, on paye en arrivant. Pour info, d'autres invités du mariage, se sont retrouvés annulés et placés dans d'autres hôtels. L'hôtel a été construit comme un motel américain, vous pensez avoir la vue sur le lac mais en fait vous devez fermer les rideaux car tout le monde passe devant votre fenêtre, pour avoir la vue, il faut sortir.

Points positifs: Vue exceptionnelle depuis un grand jardin tropical, très beaux couchers de soleil. Plusieurs lieux dans le jardin. Bon petit déjeuner avec tous les classiques locaux.

Points négatifs: Le buffet du petit dej n'est pas proposé tous les jours (non annoncé). Les chambres ne sont pas équivalentes entre elles pour la vue sur le lac. Attention à bien spécifier vue lac/jardin et non cour intérieure avec voitures. Insonorisation partielle.

Points positifs: The staff , the views and the gardens

Points négatifs: The bathrooms in the rooms need more attention to cleaning

Points positifs: Bed was the best I've come across in Central America. The dorms have partioning walls and curtains so it's almost like you have your own little room so great privacy. The place was absolutely spotless, and the Japanese owner was very pleasant and helpful. The showers, I almost cried with happiness as the high pressure hot water that came out of it. Great security also with CCTV monitoring the very large lockers.

Points négatifs: The only thing about this hostel is that the atmosphere is a little dead, it's not exactly a party hostel and you don't really socialise with other guests but fantastic for a good night's sleep. It is also a little out of the way to walk to town, it's like manageable but like a 30 minute walk to do most of the good stuff.

Points positifs: It is clean and well run. Breakfast is svailable.

Points négatifs: No complaints.

Points positifs: Excellent value. I stayed in a dorm room that only had 3 beds, each divided by a wall, with curtains you could draw for privacy. That's luxury as far as privacy in a dorm goes. The owner was super helpful and attentive. Free drinking water and a kitchen to use. Good Wi-Fi. It's not exactly a super social hotel/hostel but I managed to meet a few nice people. Location is a 15-25 min walk from anywhere in the downtown area which I personally like. It's incredibly quiet and peaceful in the evenings which is something you likely wouldn't get staying closer to downtown.

Points négatifs: For the price? Nothing really.

Points positifs: Disponibilité et amabilité des hôtes.

Points négatifs: Manque de crochets pour les vêtements.

Points positifs: Rooms are very nice and clean and comfortable. The shower was great with warm water and very spacious. Wifi strong. Staff very friendly. Value excellent!

Points négatifs: The location is not great as it is quite a but out of town. There was no breakfast available when we were there.

Points positifs: Personnel merveilleux gentillesse extrême.Propreté exemplaire.Très calme.Spacieux.Eau chaude et casier.Vélo mis à disposition gratuitement et avec le sourire du Japon.Séjour merveilleux:mon meilleur hostel au Guatémala!

Points négatifs: Rien:tout est parfait!

Points positifs: Prestation correcte pour le prix

Points négatifs: Personnel indifférent très loin du centre ville

Points positifs: Very good privacy, free bikes, clean up to Japanese standards. Good value. Committed owner.

Points négatifs: A bit of walk from city centre, but can easily walk to Sta Catalina

Points positifs: Great value for money, nice to be slightly out of the main tourist area, still lots of local restaurants around. Great clean room and bathroom. Hot water in showers. Nice outdoor area to sit and free tea and coffee all day!

Points négatifs: Couldnt use the guest kitchen between 7.30am and 9.30am which is usually when everyone would want to eat breakfast! Cost of buying breakfast at the hotel was too much.

Points positifs: Les dorms sont super - j'avais l'impression d'avoir une chambre privée et beaucoup d'espace. Eau chaude fonctionnait bien. Wi-Fi aussi. Petit-Déjeuner très bon et les portions sont très généreuses (30Q)

Points négatifs: C'est un peu éloigné de Panajachel. J'ai dépensé plusieurs Quetzales en Tuk-Tuk pour me déplacer. Il n'y pas pas vraiment de restaurants prêt de l'hôtel.

Points positifs: The cleanest rooms with great comfort I've ever seen in dorms! Nice to have a little privacy with the curtain, and also everyone has a private table with the light and a chair. Shower is really hot, which is an exception around Lake Atitlan :) Breakfast is delicious

Points négatifs: Location is really far from everything, even morning coffee you won't find around unless you walk 20 min. Coffee in Hotel el Sol is baaaad, its just a colored water, sadly

Points positifs: This Hotel is a great option in Panajechel for travellers who enjoy calm and quiet. The Hotel is nicely presented and so very clean! The dorm had 3 beds seperated into cubicles by walls and curtains when the owner could have easily put 6 bunk beds in the same space. Comfortable mattresses, plenty of powerpoints, a desk and lamp in the cubicles - great long-term option if you are studying in Pana. A dedicated shower with good pressure and hot water for the dorm, big lockers (byo lock) which can fit big backpacks, and a toilet outside the room with handsoap! The kitchen is well equipped but note some equipment (e.g toaster and microwave) is only for the use of the restaurant ran from the same kitchen and guests are asked not to use the kitchen between 7:30am-9:30am (breakfast hours for the restaurant). This is a good base for a trip to Chichitanengo for the Sunday market - using chicken buses, get to Los Encuentros (QTZ 5.50) for a regular chicken bus to Chichi (QTZ 5). If this hotel had more of a guest's garden area with plants and hammocks to relax in, I would have stayed 3-4 nights easily.

Points négatifs: With plastic pollution a huge problem in Central America, it would be great to see this Hotel remove the styrofoam cups and plastic teaspoons provided for the complimentary tea and coffee and replace them with reusable washable cups and spoons. -Some CRC on the door hinges to stop the squeaking which wakes guests when opening the door. -A supply of clean tea towels in the kitchen to dry dishes. -Quite a walk from the 'Centro' bus stop if you are carrying a heavy pack but still do-able in 20-30mins. Or a QTZ 5 tuktuk ride.

Points positifs: The hotel staff was very helpful before and during our stay. They were very pleasant and welcoming. The hotel is a minutes walk from restaurants and shopping which makes it a perfect spot. We felt safe in the hotel during the night as well as walking back from a late dinner. The Tour Agency in the hotel was also incredibly helpful. Eduardo even took the time to confirm a travel agency we were going to use in San Pedro was trustworthy. We felt safe with the tours he arranged and with the people he used. Great experience!!

Points positifs: Very well located and it has free parking.

Points positifs: Très bon emplacement Super petits déjeuners, hygiène parfaite

Points négatifs: Juste un peu bruyant dans. ,la chambre a cause des taules sur le toit

Points positifs: I liked the balcony and gardens.

Points négatifs: Need better bath towels!

Points positifs: The hotel was a little hard to find at first but very convenient - close to the main drag but on a side street so not as busy. They have done a lovely job of making the space seem larger than it is with the garden plantings & seating. Everything was comfortable. I was able to make a desk of the narrow table under the TV & the nice chair. The TV had a nice assortment of channels in English, though I tend not to watch much. The front desk staff was uniformly helpful & tolerated my elementary spanish with good humor. I appreciated the filtered water availability but it would have been nice to see the ecofilter rather than bottled water. Utz Jay is Mayan.

Points négatifs: I like to see hotels moving away from individually packaged shampoos although I can imagine that these packets are less labor to maintain.

Points positifs: All the staff were very gracious and helpful. The food and the waiter and of course the cook were excellent. I was so surprised by the quaintness and beautiful of my sleeping quarters. Excellent was # 6. Gracias!

Points négatifs: I liked it all.

Points positifs: This hotel offers affordable comfort within a 3 minute walk to the 'heart' of Panajachel. The staff is friendly and helpful. The resturant on site offers a satisfying array of breakfast options. My room was one of the few 2nd story options with it's cozy deck nestled amidst dense blooming vines. Lovely!

Points négatifs: Can't suggest one thing.

Points positifs: Le personnel est très agréable et disponible. Parking privé dans l ' hôtel. Hôtel bien placé et calme.

Points négatifs: Petit dej un peu cher.

Points positifs: Breakfast was a good value and free refills of coffee or tea, the exception rather than the rule in Guatemala. They exchanged money at an excellent rate for the room and breakfast. The front desk had a basic knowledge of English, but they made phone calls to set up tours for us.

Points positifs: Très bien situé rue calme à deux pas de la rue principale

Points positifs: Un paradis vert a deux pas du centre

Points positifs: We were happy to stay in Utz Jay as it was right in the center and yet around 300 m away from the busy Main Street. The staff was very nice and helpful, and we also enjoyed our breakfasts in the hotel restaurant. They have a lovely garden and it’s mostly tranquil and quite

Points négatifs: This is just a tip to know. The rooms are quite different, you might be lucky to get a better room on the second floor with a view or it will be in the dark far back. I believe it’s a good idea to write to the property and ask for a better room, if you are planning to stay longer than one night

Points positifs: Breakfast ok Nice morning staff Rent us a ventilator! close to the lake

Points négatifs: no terrace!!!! you sit in front of your room.. thats it. Always ring the bell if you enter the hotel Rooms are hot. quit loud in the morning

Points positifs: Hôtel calme, cour intérieure agréable, bien situé.

Points négatifs: Petit déjeuner sommaire. Le café est vraiment trop dilué, on boit de l'eau vaguement teintée..

Points positifs: Le lieu hors de l'agitation, a proximité du lac, les chambres confortables avec vue sur le patio. Personnel gentil et serviable.

Points négatifs: Rien à signaler de négatif. Peut être les conversations tardives ou matinales dûes aux clients des tours de passage.

Points positifs: Clean, comfortable beds.

Points négatifs: It is a short walk to Santander but noce and quiet. Basic, but very clean.

Points positifs: Nice quiet hotel off the main tourist area. Great breakfast every morning. Let us use the kitchen to make sandwiches.

Points négatifs: Softer bed.

Points positifs: Hôtel confortable. Les chambres donnent sur un joli patio.

Points négatifs: Rien

Points positifs: The location: it was quiet from the street but it was central. And it was beautiful to look at from outside. Staff was friendly too!

Points négatifs: Don't judge a book by its cover. They invested a lot in the outside, the beautiful outside , decor, and garden. But the rooms are very basic. Old, broken facilities in the bathroom. No decor in the room. Mattress wasn't too comfy. A bit of a motel vibe. Towels had holes from being worn out and some stains. Walls were thin.

Points positifs: The cleanliness of the room

Points négatifs: I couldn’t change the tv to English

Points positifs: Emplacement assez proche de tout (rue principale, embarcadères) mais au calme. Belle court et beau bâtiment. Personnel à l'écoute et très sympa. Petit déjeuner correct. Eau chaude. Wifi correct.

Points négatifs: Chambre simple et basique, sans vraiment de charme. Confort sommaire.

Points positifs: The staff was so kind and friendly. It was safe and secure, offered fresh drinking water, hot showers with good water pressure and a delicious breakfast included in the price! I highly recommend staying here

Points positifs: Location

Points négatifs: We love the location and it was just a few minutes walk to the lake. Staff were very friendly and the local breakfast was delicious. Panajachel is just simply a stunning place

Points positifs: 24 hour security, quiet though central, easy access to beach, restaurants, excellent street market. friendly, accommodating staff whose English was much better than my Spanish , hot shower, fresh drinking water avail 24/24, very good hot breakfast and coffee

Points négatifs: Pls ask me again about rating this hotel, my photos did not want to load

Points positifs: Parking, Staff

Points négatifs: Bed

Points positifs: Really clean rooms! And the staff is amazing. Really helpful and very kind.

Points positifs: The attention of the staff was excellent, always willing to help.

Points positifs: La gentillesse du personnel et le petit-déjeuner au top

Points positifs: Kind staff, easy check-in check out. Breakfast ok. Location ok, you can walk to downtown or take à tuk-tuk for 5q.

Points négatifs: Noisy rooms seems like walls are tiny or wahatever. One of the most basic rooms ever had: no glasses to drink or rince after brushing our teeth, hard mattress vovered with plastic, light small curtains, washroom paper put on the toilet bowl, in general very tiny plain space without any beautiful touch. You look forward for the morning to come.

Points positifs: Tout y est parfait! Nous y reviendrons assurément.

Points positifs: The swimming pool area but the water was very cold.

Points négatifs: The bedroom was dirty under the beds. The price was different from the one booked.

Points positifs: Room was clean and spacious, OK for that price. Even if staff didn't speak English they were very kind and friendly.

Points négatifs: Hotel is situated little bit remote from the main part of the town. It's very close by walk but the side street could seem not very safely on the first side. But in the reality it was ok, actually hotel is closely surrounded by local houses/flats so it can be sometimes noisy (playing children etc.). Breakfast doesn't worth it much (continental, very simple).

Points positifs: The hotel is nice, and I got lucky and got a great room which was on top of the hotel. The room had everything I needed and they complied to my request of having a desk since I was going for work. It's great to have a parking on site. The staff was super friendly and helpful and I had views from the lake from my room. All in all a great stay value for money.

Points négatifs: A downside of having a room in the terrace is that it is a space where people chill and I was unlucky to have people being really loud until 3am. I guess it's not the hotel's fault but it was annoying.

Points positifs: Staff were very helpful. Only drawback was they spoke little English - but with online translation technology, we were treated well.

Points négatifs: Property maintenance could be improved a little. Door to room needed some work.

Points positifs: Très bon accueil. Un peu excentré mais loin de l'agitation du centre. Bon petit déjeuner

Points positifs: Staff was very friendly and helped as best they could.

Points négatifs: Roosters starting at 4 in the morning. (not the fault of this place)

Points positifs: Qu’ils sont su nous accommoder facilement parce qu’il y avait un problème de chambre

Points négatifs: L’emplacement de l’endroit il y’avait beaucoup de construction

Points positifs: is pet friendly

Points négatifs: The parking lot.

Points positifs: Chambre spacieuse

Points négatifs: Pas de chauffage, ni de couverture. On a eu froid toute la nuit. Pas d’eau chaude pour se doucher. Pas de taie d’oreiller.

Points positifs: Salle de bain privée et emplacement un peu excentré.

Points négatifs: Propreté un peu limite et le personnel ne parle pas du tout anglais. Petit déjeuner moyen...

Points positifs: Price, breakfast

Points négatifs: The staff could bring more information and support

Points positifs: Good location and nice large balcony.

Points négatifs: The windows are broken causing it to rattled with slight breeze which kept us awake all night. Curtains are very thin and too small to fit the window.

Points négatifs: They were charging way more in us Dollars had to pay in Q. WiFi wasn't working good either. Only coffee for breakfast. The view was nice if you get the room 5. There is no parking lot. If you make there early enough you will get a spot inside.

Points positifs: Parfait.tres bon rapport qualité prix

Points positifs: Fine location, the room was pretty

Points négatifs: No hot water, minimal staff around to answer questions, was not comparable to description on booking.com

Points positifs: Hôtel idéalement situé, personnel aux petits soins, propreté impeccable. La piscine est un vrai plus. Très bon séjour à Panajachel

Points négatifs: L'état (fonctionnel) des sanitaires a revoir, voir a changer.

Points positifs: Nous avons beaucoup aimé l'accueil chaleureux du propriétaire et de tout son personnel, les chambres très spacieuses (alors qu'en général au Guatemala, dans les doubles on peut à peine mettre les valises) et les grandes terrasses privatives avec vue sur le joli jardin, la piscine parfaitement entretenue et les volcans. Le café mis à disposition le matin est un plus. Pour y arriver, il faut préciser que l'hôtel se trouve à la Playa Publica.

Points négatifs: La musique des restaurants voisins est parfois envahissante et l'hôtel est un peu éloigné du centre - heureusement que les tuks tuks ne coûtent pas cher.

Points positifs: C’est un petit hôtel bien entretenu. Nous y avons passé une nuit, car en transit vers Antigua. Tout était proche, restaurants, dépanneurs, boutiques. Nous sommes allés visité Santa Catarina, une petite ville à 15 minutes en pick up.

Points positifs: Very big room (sleeping places for 5 persons) beautifull view, big privat balcony, swimming pool, free coffee, great garden, very friendly staff, breakfast nearby (restaurants), perfect location.

Points positifs: L’emplacement ainsi que le prix. Café à volonté le matin.

Points négatifs: Le personnel ne parle pas beaucoup l’anglais, propreté laisse à désirer

Points positifs: Nice staff, super helpful. Big and clean rooms.

Points négatifs: In our room the curtains were a bit old, which made that we were awake when the sun came up.

Points positifs: There have been many changes since I last visited 3 years ago including the most comfortable bed I have had this trip. Happy to see that the most kind gentleman is still there to help with my luggage and other things.

Points négatifs: There was a problem with the shower with water spraying everywhere. I was able to control it though.

Points positifs: Le personnel gentil et sympa.

Points négatifs: L’hôtel n’est pas très propre.

Points positifs: Très beau cadre, a l'écart de la rue bruyante de la ville. Beau jardin sécurisé avec jeu pou enfant et piscine a l'arrière des chambre. Très propre et très spacieuse. Garde toute la nuit a l'entrée de l'hôtel. Parking privé a disposition gardé par un garde la nuit

Points négatifs: Rideau de douche a changer. Au petit déjeuner, impossible de reprendre un 2eme jus de fruit. (il était tellement bon)

Points négatifs: The hotel was great, clean, well positioned in a quiet corner of Pana, but the staff in Guatemala tried charging us an extra 1000 QZT for having 4 people in a room when I already paid extra to upgrade to a room with 2 beds!

Points positifs: The bed was very comfortable, the room was beautiful, spacious and very clean. Good shower and very clean bathroom. The garden is so nice to go out at night

Points positifs: The room and the garden

Points négatifs: bathroom was rather poor. The resrevation did not reach the hotel or in other words, they did not have any reservation for us and wanted to charge me more than the booked amount was.

Points positifs: Great service and excellent breakfast.

Points positifs: Accueil très chaleureux de la part du propriétaire. Endroit bien situé dans un bel environnement vert. Les crêpes du petit déjeuner sont absolument exquises avec du sirop d'érable ou de la confiture maison.

Points positifs: Good breakfast was included. Green area near rooms. Helpfulness of front desk staff.

Points positifs: The courtyard was nice and quiet. Staff were friendly, but very little English.

Points négatifs: Booking.com has charged the wrong amount for this room. It should have been 80us same as Dos Mundos. The room amounted to 135 Cad. WHAT!! The site quoted in pesos but was charged in quesales. Huge error. Pls fix