Riu Plaza Panama

I love this hotel.

Points positifs : Exactly what I need for business.

Points positifs : Great value, location and amenities!

RIU stay

Points positifs : Compared to the last time I stayed there, they really stepped up on the cleanliness. much better Also at the dinner party we attended I had a horrible headache and needed a coffee badly. the server Liam and Juan were very helpful and kind to get me the coffee and check back on me to see if I was better.

Points négatifs : Some of the staff was very eager to assist and others seemed bothered when asked a question. Which was totally undermined the good customer service provided by their peers. Also I could not pay for room service with a credit card nor cash, they wanted me to provide a 50.00 deposit to use room service and the difference would be returned at check out. I felt this was unacceptable for hotel of that quality.

Points positifs : The room is clean and the areas.

Points négatifs : staff reception, ask for service 3 times and ignore, the maid forgot stuff in the room. I saw big roach when we ate by the pool.