Days Inn by Wyndham Pierre

Terrible customer service

When i arrived the front desk attendant was dealing with a canceled reservation she was illequipped to handle. The party who was waiting was upset and exasperated. She took 2 phone calls and made as many while i waited behind them. It was 10 minutes and i was not acknowledged so i left to check in later. When i returned i wss received nicely and quickly, but was given a room that was smaller than the one i reserved online. I thought i had reserved a double room with two beds but got a room with one full size bed. This was olay, but not ideal. I didnt push it because of the situation i observed earlier. The 2nd morning, a bus group cleaned out the breakfast before i got there. There was no fuit, yogurt, english muffins, or bagels available. There were not plates, spoons, or knives, and the dishes were piled high and all over the counter. And there was NO ONE attending to the low supply or the mess. I asked the desk attendant if things would be restocked since there was still an hour left when breakfast was being served and she said no, blaming the group. This, however, was not an acceptable excuse since the bus group wss scheduled well in advance and i believe they should have anticipated the high and intense demand when they all came and left at the same time. This is our 3rd time at this hotel and definitely the most disappointing experience so far. I expected a basic hotel, but not to be treated like i deserved to be punished for my choice.