Avis des clients
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Général
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Couples
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Familles
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Affaires
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En solo
Avis
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9.0 "Excellentes installations."9.6 "96% ont trouvé que
l'environnement était agréable ." 8.4 "84% ont trouvé que lebâtiment était magnifique ." 9.0 "90%ont apprécié le hall d'entrée ." -
8.6 "Service remarquable."9.5 "95% ont trouvé le
personnel très aimable ." 7.5 "75% ont jugé leservice très professionnel . " 8.0 "80% ont trouvé lepersonnel à la réception très bien ." 9.4 "94% ont dit quele personnel de loisirs était très bien ." 9.1 "91% ont étésatisfaits du service de navette ." 9.1 "Très bon service de piscine/plage selon 91%." 7.8 "78% ont étésatisfaits du room-service ." -
8.5 "Le petit déjeuner est bon."
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8.5 "Le niveau de confort est élevé."9.8 "98% ont trouvé les
chambres spacieuses ." 8.1 "81% ont pensé que c'étaitagréablement calme ." 10.0 "100% ont aimé lagrande salle de bains ." -
8.2 "Très bel emplacement."8.8 "88%
ont aimé la proximité des commerces ." -
5.6 "Internet est moyen."
Avis
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8.9 "Les installations sont bien."9.5 "95% ont trouvé que
l'environnement était agréable ." 8.2 "82% ont trouvé que lebâtiment était magnifique ." -
8.9 "Service remarquable."9.6 "96% ont trouvé le
personnel très aimable ." 7.9 "79% ont jugé leservice très professionnel . " -
8.4 "Le niveau de confort est élevé."9.8 "98% ont trouvé les
chambres spacieuses ." 7.6 "76% ont pensé que c'étaitagréablement calme ." -
8.0 "Très bel emplacement."
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7.7 "Bonne piscine."
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6.8 "Les chambres sont correctes."5.6 "Seulement 56% ont dit que les
chambres étaient suffisamment propres ." 7.0 "70% ont dit que leslits étaient confortables ." -
6.4 "Propreté moyenne."5.6 "Seulement 56% ont dit que les
chambres étaient suffisamment propres ." -
6.0 "L'ambiance était correcte."
Avis
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9.2 "Excellentes installations."9.7 "97% ont trouvé que
l'environnement était agréable ." 8.5 "85% ont trouvé que lebâtiment était magnifique ." -
8.7 "Le niveau de confort est élevé."9.6 "96% ont trouvé les
chambres spacieuses ." 7.6 "76% ont dit que leslits étaient confortables ." -
8.5 "Très bel emplacement."
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8.3 "Service remarquable."9.1 "91% ont trouvé le
personnel très aimable ." 8.0 "80% ont trouvé lepersonnel à la réception très bien ." 8.9 "89% ont étésatisfaits du service de navette ." -
8.0 "La piscine est bien."
Avis
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6.6 "Les chambres sont correctes."
Avis récents
- Tous les avis
- Positif
- Neutre
- Négatif
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2.0avis de
I booked at the Westin because it was on the Coachella shuttle route and not too far from the festival. (I have stayed there before and enjoyed it very much.) Amoma called two days before my arrival and said they could not honor my prepaid reservation. They suggested a hotel in Joshua Tree, which is ridiculous. I told them that would never work and that I needed a four-star hotel on the shuttle line. After five calls and three hours wasted, the best they would offer was a hotel in Palm Springs that was farther to the festival, NOT on the shuttle route and typically rents for half the price of the Westin. Amoma pulled a classic bait and switch with two days before my arrival. Terrible company that is not based in the US. It is difficult to even find a toll free number for them. I will never book with them again, and I feel strongly that Kayak should take the responsibility for this for allowing this shady company to operate on your site. Amoma is a bait and switch company based out of the country with terrible customer service.
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8.2avis de
Facilities are amazing. Very nice environment. Next time I will go to play golf. I made a reservation for a one bed room, and in front desk gave me two beds because no availability for one bed. How could it be? I do my reserve with more than six months.
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8.0avis de
Very peaceful with many fountains throughout the property. They offered a free limited continental breakfast, but if you wanted eggs or pancakes you had to pay $25 for the "open table" option. This felt like a total rip-off.
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10.0avis de
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
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10.0avis de
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
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10.0avis de
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
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4.8avis de
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
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5.7avis de
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
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6.0avis de
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
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8.0avis de
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
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8.8avis de
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
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5.4avis de
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
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9.4avis de
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
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10.0avis de
Probably the best bang for my buck ever at a hotel. Spacious room with a great golf course view. There was an adult only pool just around the corner from our room and a larger more family friendly pool towards the main plaza which means the hotel can accommodate any life stage. The main take away though is the customer service, every employee we passed in the hall said hello and asked how our day was. This on the outside seems like a small and simple thing but it made the experience so much more enjoyable.
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4.0avis de
This place has potential but needs massive work. Dirty, a moth hanging out in between the drapes, flies galore, dirty rooms, non functional outlets & lamps. We had a total of 4 rooms. Yucky & icky. Turn down service means close the shades and empty out waste baskets. What happened to prep the bed, leave two little chocolates, slippers and then closing the drapes. Westin has let me down on this trip. untrained staff in customer service & cleanliness of facilities.
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7.4avis de
We like many things at this resort and this is the reason we go back a few times a year. Yet the service of many employees is not as good as can be, unfortunately. Requested to change room from 2 queen to a king bed and was refused, requested an upgrade and was refused, reason was the resort was sold out and no changes in room type could be made. Resort was busy but not sold out and i am sure our request could have been accommodated but we received only straight refusal. No cell phone service anywhere in the resort!
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4.2avis de
The bug infestation my room I had to switch rooms
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8.2avis de
Facilities are amazing. Very nice environment. Next time I will go to play golf. I made a reservation for a one bed room, and in front desk gave me two beds because no availability for one bed. How could it be? I do my reserve with more than six months.
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8.0avis de
Very peaceful with many fountains throughout the property. They offered a free limited continental breakfast, but if you wanted eggs or pancakes you had to pay $25 for the "open table" option. This felt like a total rip-off.
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10.0avis de
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
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10.0avis de
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
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10.0avis de
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
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8.0avis de
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
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8.8avis de
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
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9.4avis de
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
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10.0avis de
Probably the best bang for my buck ever at a hotel. Spacious room with a great golf course view. There was an adult only pool just around the corner from our room and a larger more family friendly pool towards the main plaza which means the hotel can accommodate any life stage. The main take away though is the customer service, every employee we passed in the hall said hello and asked how our day was. This on the outside seems like a small and simple thing but it made the experience so much more enjoyable.
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2.0avis de
I booked at the Westin because it was on the Coachella shuttle route and not too far from the festival. (I have stayed there before and enjoyed it very much.) Amoma called two days before my arrival and said they could not honor my prepaid reservation. They suggested a hotel in Joshua Tree, which is ridiculous. I told them that would never work and that I needed a four-star hotel on the shuttle line. After five calls and three hours wasted, the best they would offer was a hotel in Palm Springs that was farther to the festival, NOT on the shuttle route and typically rents for half the price of the Westin. Amoma pulled a classic bait and switch with two days before my arrival. Terrible company that is not based in the US. It is difficult to even find a toll free number for them. I will never book with them again, and I feel strongly that Kayak should take the responsibility for this for allowing this shady company to operate on your site. Amoma is a bait and switch company based out of the country with terrible customer service.
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4.8avis de
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
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5.7avis de
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
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6.0avis de
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
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5.4avis de
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
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4.0avis de
This place has potential but needs massive work. Dirty, a moth hanging out in between the drapes, flies galore, dirty rooms, non functional outlets & lamps. We had a total of 4 rooms. Yucky & icky. Turn down service means close the shades and empty out waste baskets. What happened to prep the bed, leave two little chocolates, slippers and then closing the drapes. Westin has let me down on this trip. untrained staff in customer service & cleanliness of facilities.
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4.2avis de
The bug infestation my room I had to switch rooms
