Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
This place has potential but needs massive work. Dirty, a moth hanging out in between the drapes, flies galore, dirty rooms, non functional outlets & lamps. We had a total of 4 rooms. Yucky & icky. Turn down service means close the shades and empty out waste baskets. What happened to prep the bed, leave two little chocolates, slippers and then closing the drapes. Westin has let me down on this trip. untrained staff in customer service & cleanliness of facilities.
Probably the best bang for my buck ever at a hotel. Spacious room with a great golf course view. There was an adult only pool just around the corner from our room and a larger more family friendly pool towards the main plaza which means the hotel can accommodate any life stage. The main take away though is the customer service, every employee we passed in the hall said hello and asked how our day was. This on the outside seems like a small and simple thing but it made the experience so much more enjoyable.
The bug infestation my room I had to switch rooms
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
We like many things at this resort and this is the reason we go back a few times a year. Yet the service of many employees is not as good as can be, unfortunately. Requested to change room from 2 queen to a king bed and was refused, requested an upgrade and was refused, reason was the resort was sold out and no changes in room type could be made. Resort was busy but not sold out and i am sure our request could have been accommodated but we received only straight refusal. No cell phone service anywhere in the resort!
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
The customer service was top notch!
My favorite resort and retreat.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Very clean Bathroom doors-- check in time till 4:00
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
Fun pool! Great family hotel.
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!
I really enjoyed everything about this hotel. It was quiet, comfortable, afforadable and clean. The staff was very nice at check-in. I had zero complaints about this hotel.
Nice pool area and pool friendly staff comfy bed - kind of old looking curtains and furniture but really who cares for a decent price! I would stay there again Noisy air conditioner but aren't they all?
the warm cookie at check in needs some updating
Hotel was in a perfect location, near restaurants, shopping and downtown Palm Desert. Staff was friendly, and the lobby and bathrooms were really clean. Mattress was firm but pillows were nice. Other room amenities were excellent - TV, bathroom, fridge, microwave, coffee maker, etc. The elevator was dirty and smelled bad, and the air conditioning unit smelled a little like urine (probably from water issues). Sheets were a little on the rough side. Overall, very minor issues given the price.
Close to restaurants and movies Didnt get the warm chocolate chip cookie
Room was clean and centrally located. The staff went out of their way to help us out.
Easy to get around. Nice pool area. Good rooms
Le personnel était très serviable, chaleureux, toujours prêt à aider. Nous avons dû aller trop loin pour le stationnement libre-service. Le week-end, il était difficile de trouver une place pour se garer.
L'hôtel a des jardins et espaces publics magnifiques. L'atrium et le service gondole sont très originaux, et le domaine aux alentours est l'un des meilleures dans la région de Palm Springs. Les chambres ne sont pas propres. Il n'y a aucune autre façon de le dire. J'ai trouvé des choses laissées par beaucoup de clients précédents dans la chambre, des déchets sur le sol autour des lits aux douches sales. Le personnel est également assez désagréable et pas très serviable.
Bon emplacement pour ce que nous recherchions. La chambre avait besoin d'être rénovée. C'était propre, mais c'était très bruyant. Nous étions dans le bâtiment principal et c'était trop bruyant. Aussi, les lits étaient très inconfortables.
Le personnel était merveilleux Nous sommes des personnes âgées et a dû marcher des kilomètres jusqu'à notre chambre je crois c'était la 1523
Excellente piscine, probablement la meilleure en Californie.
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Hotel was located close to shopping..movie theater..restaurants Breakfast was disappointing
Nothing Location made traffic very noisy
Close to shopping, quiet hotel
Great location, friendly staff, nice facility. I always enjoy my staff at this Holiday Inn Express.
The room was nice; bed comfortable; quiet. Lobby area is just somewhat inviting. The staff was cordial, but not really friendly.
Staff were very helpful . My 81 year old mom and I were travelling through. She has a hard time walking and they made sure our room was on the main floor close to the breakfast area and lobby. All good except I could have used a USB port for charging my phone.
The stall was great-loved everything except the pool The pool was extremely small-was very disappointed-there was 8 people in the pool and it was crowded-that needs to be address in the website-I came for r&r -swim relax sleep and read-was there for 3 days and only went in the pool once because of this
Breakfast was great. The many items offered were still available toward the end of the breakfast hours. Rooms were clean and quiet. After arriving very late, we needed to change our room to 2 queen beds. The front desk clerk was happy to make the change.
The hotel only had two floors accessible from INSIDE the hotel a welcome change from hotels where access to your room is from a walkway! The rooms were clean, big and extremely comfortable, especially the 2 queen sized beds! I was a little disappointed that the hotel only seemed to have one ice machine located on the first floor. But that is a minor glitch because for the price this place was fabulous!!!
Location Better breakfast options
It's location! Dirty carpet and difficulty using faucet in bathtub/shower!
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This guest did not leave comments about this hotel.
Location, comfortable beds, pet friendly
The reception staff were very friendly and helpful whenever asked a question. The complimentary breakfast was very good. Nice quiet hotel. Would definitely stay again.
There were restaurants and drug stores within easy walking distance. The pool and jucuzzi were dirty from the winds and lots of use.
staff was helpful nice size room Noisy AC and traffic
Big room. Breakfast - horrible. Old bananas, oranges, waffle batter. Found old tissues & sock from previous guest in room. Son was sick at night. Front desk had no info on closest 24 hr. Urgent Care. After doctor visit, I handed front desk a card for UC.
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The staff was very nice and helpful. I forgot my toothbrush and the front desk gave me one with toothpaste, all free of cost. Was very quiet. Lots of parking. The pool was clean and nice. I thought the free breakfast was good. Comfortable beds. The location could have been better, but it still was close enough to the tennis matches.
The room,bed. Elevator needs work. Workout room broken equipment.
The cleanliness and comfortable beds. The price for one night was a bit much. And Hampton Inn does not offer a military discount or a discount for Disableld veterans. For this reason I will never again use Hampton Inn during my annual trip to Palm Springs.
The room is clean and quite & the breakfast is very good with lot of choice to choose from The elevator is a bit slow.
The hotel was clean, front desk could've been a tad friendlier. She wasn't bad, just wasn't very cheerful. I felt like we were bothering her. All in all it was a pleasant stay. I would definitely stay there again. Nothing!
Front office personnel - outstanding. Friendly and cheereful and helpful Soda machine too distant from our room - #129
One of the better values in Palm Desert - Palm Springs area. Very good location, easy walking to city center area and restaurants.
Tout était vraiment parfait. Personnel accueillant, chambre très confortable avec un style typique motel américain. Le cadre de l'hôtel est aussi un plus avec le jacuzzi et la piscine éclairée au flambeau en soirée.
Rien Fermeture de la piscine, et exigence que je signe un engagement de ne pas laisser mon chien s'y tremper! Longue liste de signature inutiles exigées. Une chambre n'avait pas de siège, l'autre avait un bar lock cassé. Pas de petit déjeuner alors que c'était indiqué sur le site de réservation
La piscine pour les enfants... Un peu bruyant (samedi soir)
La piscine... Une eau à 30° sous un soleil de plomb. Un vrai bonheur!!!
Le lieu plutot calme. La piscine qui est grande est accessible jusque 23:00.
Magnifique et très beau motel
excellent rapport qualité-prix, chambre confortable
La piscine et le jacqusi ouvertes jusqu'a minuit sont tres apreciés vue la chaleur pendant la journee a Palm Springs rien de special
Le Tiki et l'ambiance sont sensationnelles. Le personnel est sympa. Les chambres ont besoin d'être mis à jour.
Proximité de la rue principale Air Climatisé ne fonctionnait pas bien.
L ouverture de la terasse sur la piscine Les serviettes pour la piscine pas adaptées
Situation près de la rue touristique, piscine grande à plusieurs niveaux de profondeur, deux spa, chambres spacieuses. Bar et restaurant très bien aussi, qualité et prix.
Clean. Comfy beds. Slow wifi, pool closed too early.
we have been here many times and was not disappointed. we especially love the pool area and spend a lot of time lounging there.
the pool was great, the room was clean, staff friendly, nice to have restaurant on site. you could tell the facility was quite old.
Service was great, and what I would expect. The staff was nice and friendly. I loved the pool area, glad that was designed well so all could enjoy and also the landscaping around it. The rooms could be updated but they were nice and clean and again, what you would expect. Thank you.
We stayed at the Quality Inn Palm Springs, CA and the front desk staff for the check in and check out and housekeeping were awesome, however that was the best part of our stay. The King size bed was extremely uncomfortable, the wallpaper was pealing off, the tub and tub drain were very worn out and we killed a cockroach in the bathroom. Very disappointing. We have stayed at several Quality Inn hotels in the past (Sierra Vista and Safford Arizona) and have had great experiences, which is why we chose to stay at the Quality Inn in Palm Springs. The Palm Springs hotel just seems like it has not been maintained like the ones we have stayed at in the past.
Great location, convenient to Downtown and Uptown Palm Springs. No frills, but clean and overall good stay.
When we checked in we were given a 1 bed room. They were able to accommodate us to a room with 2 beds. They charged us again for the room. Once I challenged the charge, they were able to refund the charge. When we checked in. the room had not been cleaned. There were used towels and trash with both beds not made. It made it quite uncomfortable. After talking to the front desk, they sent over a cleaning crew to clean the room and make the beds and put fresh towels.
Nothing at all ... I just wished we stayed else where , even in our car would have been better Place is a run down dump, the rooms were like a sex hotel that people would use for an hour and check out, the room had green carpet if that was a warning! The bed was a $60 bed they paid at a flea market for $25.00, bedding was old nasty brown looking cover and pillows were 1/3 size normal and were square. Horrible horrible dump....the pool was 90 degrees, avoid this place, went to check out in the morning , the office is closed, the pictures shown on web site is deceptive, STAY AWAY!!!!!!
It was quiet Run down, bathroom was old, no elevator to second floor...
Good if you're looking for an affordable no frills place to stay and have a car (it's a drive to downtown). Like a motel, the doors face the streets and are accessible to the public from the outside. (Not a hotel where there's a lobby and inside facing doors for security.)
Le calme de l endroit et sa piscine sympa Trop loin du centre ville . Les murs trop fins , on entend les voisins !!
Très petite chambre, salle de bains qui aurait pu être un peu plus propre
L'acceuil et gentillesse du personnel était remarquable. Cadre et amènagement très particulier et plutôt vintage. La cuisine au restaurant est très bonne. Piscine chauffé, et cadre "coup de coeur"
bel hotel mais personnel très désagréable
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
location and amenities nothing
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Kids in the adult pool
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Not enough self parking. Reckless driving through parking lot.
As I get older, I am more mindful of potential for slip and fall. The bathroom in particular was well-appointed with grab bars and other amenities which gave me a sense of security. I particularly like the no-slip bathtub floor. The hotel was packed, but not loud. Another big plus. I enjoyed my stay.
Very poor quality at best. Dirty smells of smoke. Hotel caters to and is indignat to allowing loud partiers rowdy and drinking to all hours of the night.
Location was really good. Was not clean. Refrigerator was broken AC was loud Other guests were sketchy Reception area was dirty. Included breakfast was questionable and probably not safe to eat as the area was not clean.