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J'adore le complexe hôtellier lui-même et le personnel Je n'ai pas aimé le lit, trop mou
Toutes les personnes qui travaillent là sont fantastiques ! Du valet de réception au restaurant steakhouse ! J'ai réussi à obtenir une bonne affaire sur l'un des sites Internet de hotel.com, sinon je n'aurais pas pu rester au Ritz ! Mes amis et moi étions traités comme des membres de la famille royale ... un immense bravo surtout à Steven!!! Il est au restaurant steakhouse et il était parfait !!! Merci. Tout était parfait!
Very clean Bathroom doors-- check in time till 4:00
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
The customer service was top notch!
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
My favorite resort and retreat.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Very poor service poolside! Asked 3-4 staff to order food. Waiters kept on telling me that they would come back to take my order.
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Fun pool! Great family hotel.
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
Location and facilities were a value for price paid.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
Great facilities. Reasonable food and drink costs. But the rooms were way overpriced for a casino. Room cost
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
I booked at the Westin because it was on the Coachella shuttle route and not too far from the festival. (I have stayed there before and enjoyed it very much.) Amoma called two days before my arrival and said they could not honor my prepaid reservation. They suggested a hotel in Joshua Tree, which is ridiculous. I told them that would never work and that I needed a four-star hotel on the shuttle line. After five calls and three hours wasted, the best they would offer was a hotel in Palm Springs that was farther to the festival, NOT on the shuttle route and typically rents for half the price of the Westin. Amoma pulled a classic bait and switch with two days before my arrival. Terrible company that is not based in the US. It is difficult to even find a toll free number for them. I will never book with them again, and I feel strongly that Kayak should take the responsibility for this for allowing this shady company to operate on your site. Amoma is a bait and switch company based out of the country with terrible customer service.
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
Facilities are amazing. Very nice environment. Next time I will go to play golf. I made a reservation for a one bed room, and in front desk gave me two beds because no availability for one bed. How could it be? I do my reserve with more than six months.
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
Very peaceful with many fountains throughout the property. They offered a free limited continental breakfast, but if you wanted eggs or pancakes you had to pay $25 for the "open table" option. This felt like a total rip-off.
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
location and amenities nothing
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Kids in the adult pool
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Not enough self parking. Reckless driving through parking lot.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Le personnel était très serviable, chaleureux, toujours prêt à aider. Nous avons dû aller trop loin pour le stationnement libre-service. Le week-end, il était difficile de trouver une place pour se garer.
L'hôtel a des jardins et espaces publics magnifiques. L'atrium et le service gondole sont très originaux, et le domaine aux alentours est l'un des meilleures dans la région de Palm Springs. Les chambres ne sont pas propres. Il n'y a aucune autre façon de le dire. J'ai trouvé des choses laissées par beaucoup de clients précédents dans la chambre, des déchets sur le sol autour des lits aux douches sales. Le personnel est également assez désagréable et pas très serviable.
Excellente piscine, probablement la meilleure en Californie.
Le personnel était merveilleux Nous sommes des personnes âgées et a dû marcher des kilomètres jusqu'à notre chambre je crois c'était la 1523
Bon emplacement pour ce que nous recherchions. La chambre avait besoin d'être rénovée. C'était propre, mais c'était très bruyant. Nous étions dans le bâtiment principal et c'était trop bruyant. Aussi, les lits étaient très inconfortables.
Le Tiki et l'ambiance sont sensationnelles. Le personnel est sympa. Les chambres ont besoin d'être mis à jour.
La piscine... Une eau à 30° sous un soleil de plomb. Un vrai bonheur!!!
excellent rapport qualité-prix, chambre confortable
Tout était vraiment parfait. Personnel accueillant, chambre très confortable avec un style typique motel américain. Le cadre de l'hôtel est aussi un plus avec le jacuzzi et la piscine éclairée au flambeau en soirée.
Rien Fermeture de la piscine, et exigence que je signe un engagement de ne pas laisser mon chien s'y tremper! Longue liste de signature inutiles exigées. Une chambre n'avait pas de siège, l'autre avait un bar lock cassé. Pas de petit déjeuner alors que c'était indiqué sur le site de réservation
Magnifique et très beau motel
La piscine pour les enfants... Un peu bruyant (samedi soir)
La piscine et le jacqusi ouvertes jusqu'a minuit sont tres apreciés vue la chaleur pendant la journee a Palm Springs rien de special
Le lieu plutot calme. La piscine qui est grande est accessible jusque 23:00.
Conveniently located to business function I had, nice clean room, nice staff no
Breakfast was great. The many items offered were still available toward the end of the breakfast hours. Rooms were clean and quiet. After arriving very late, we needed to change our room to 2 queen beds. The front desk clerk was happy to make the change.
The stall was great-loved everything except the pool The pool was extremely small-was very disappointed-there was 8 people in the pool and it was crowded-that needs to be address in the website-I came for r&r -swim relax sleep and read-was there for 3 days and only went in the pool once because of this
The hotel only had two floors accessible from INSIDE the hotel a welcome change from hotels where access to your room is from a walkway! The rooms were clean, big and extremely comfortable, especially the 2 queen sized beds! I was a little disappointed that the hotel only seemed to have one ice machine located on the first floor. But that is a minor glitch because for the price this place was fabulous!!!
the free coffee all day and nite and fresh fruits when I needed to rebook another nite due to medical needs of a friend, the rate was almost $200 dollars more than the evening before. That was outrages! That was when the staff lacked compassion.
The room was nice; bed comfortable; quiet. Lobby area is just somewhat inviting. The staff was cordial, but not really friendly.
Great location near a mall and nice restaurants. A little older for Holiday Inn Express. Could use some refreshening but still not bad overall.
Location Better breakfast options
Great location, friendly staff, nice facility. I always enjoy my staff at this Holiday Inn Express.
Hotel was located close to shopping..movie theater..restaurants Breakfast was disappointing
Close to shopping, quiet hotel
Nothing Location made traffic very noisy
It is a very family friendly atmosphere that has a lot of activities for children whether they want to be in the pool all day or play in the game room. The staff was friendly and helpful when we had questions or issues. We did get a great deal on Kayak making it totally worth the money. There is no oven in the Deluxe room. It's a combined convection/microwave oven and only a two burner stove. Not the best situation but workable for a three night stay.
Pool was awesome! Family-friendly As clean as the place was, there were roaches... and they weren't the bashful type...
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Proximité de la rue principale Air Climatisé ne fonctionnait pas bien.
Situation près de la rue touristique, piscine grande à plusieurs niveaux de profondeur, deux spa, chambres spacieuses. Bar et restaurant très bien aussi, qualité et prix.
L ouverture de la terasse sur la piscine Les serviettes pour la piscine pas adaptées
Bâtiment délabré Les ascenseurs sentaient mauvais et ne marchait pas bien Les serviettes étaient sales Les installations de la salle de bains s'ecaillaient Il y avait deux lampes sans ampoules
Super week-end. Notre mariage a été célébré avec beaucoup de style. Nous y retournerons sans aucun doute. J'ai adoré cet endroit. Il n'y a rien.
les installations (jacuzzi, piscine, feu ouvert en soiree autour de la piscine, lits autour de la piscine, etc...), deco de l'hotel, accueil du personnel tres cher, parking payant (charge de 25€ additionels obligatoire pour le parking et installations), un peu loin du centre a pied (mais proche en voiture)
Il semblait idéal pour les couples, car il est difficile de trouver des endroits qui ne sont pas envahis par les petits enfants ces jours-ci. Le personnel était accueillant et sympathique. Belle décoration de charme et les douches sont incroyables. La chambre adjacente n'était pas correctement insonorisée. Ils faisaient une fête bruyante et j'ai pu entendre leur conversation tout entière - je sais leurs secrets maintenant. C'était notre dernier jour et ça a interrompu notre tranquillité romantique. Je ne leur recommande pas de mettre les couples près des chambres de fête pour référence future.
Le personnel était très sympathique. Les chambres étaient très bien et le lit confortable. J'ai adoré qu'il y ait de la musique à la piscine chiki dans la journée. L'eau de la piscine et du bain à remous était sales. Il n'y avait pas suffisamment de stationnement libre-service.
Le calme La salete
Le personnel était agréable mais c'est à peu près tout Ce complexe hôtelier était sale et ce n'était pas ce que nous attendions
Coin piscine avec DJ sympa pour les jeunes, le personnel est très sympathique Les chambres sont vieilles et la réception était en cours de travaux
Le prix Le matelas gonflable en forme de pénis dans la piscine alors que des enfants étaient présents
Pool bar closed at 6p. Only dining option was understaffed and overpriced. Big property with a shuttle, but only one in service for all guests, so would have to wait over 30 minites. No staff in restaurant. Manager was "pitching in" but would take our order and then not fulfill or not put into computer. Waited 20 minutes for 1st staff interaction after we say at the unattended but seated with guests bar. Then after taking our draft beer order, had to ask 3more times before we got a drink!!
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This guest did not leave comments about this hotel.
Nice size room on the golf course with all amenities. Other villas probably had a better view, my view was a small strip of golf course but noisy road next too it. villa doors did not seem safe, easy to push in; checkout was too early
The room b was large and had a well equipped kitchen. The main pool didn't have staff to wait on you. I had to struggle with moving a heavy umbrella. No one was around to help. Family pools were crowded. No water slides for kids.
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Great staff, exercise facilities, pools and activities... Golf closed due to overseeding...I should have been notified...
The villas were awesome, more than enough room for a getaway weekend without having to eat every meal out, we had our very own kitchen to do a nice dinner there with a grocery store down the street to get supplies The staff didnt have our room ready when we got there, and was rude when I asked why. Also, we did one of the resort activities and the staff was not interested in the guest, and again, rude when you asked them a question. Not great customer service
The views and the location. Close to many things to see and do. The air conditioning running non stop. Noisy!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The amenities. no
The overall experience was great. Everyone was friendly and the grounds were beautiful. I wish the room was bigger and there was more pools. The pool closess to our room had some drunk and disrespectful people at it.
Online photo doesn't match room. Room to clutter with big furniture that just take space
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
L'atmosphère colorée avec la piscine centrale avec ces grand palmier , et le son du DJ au platine (attention uniquement les weekend samedi/dimanche) en après midi . Forcément plus de bruit lier au fêtard dans les chambres d'a coté .
Franchement sur Propre, plus Remplacer vieux meubles démodés ... Nouvelle peinture
L'hôtel est tout simplement unique, avec beaucoup de caractère. L'un des meilleurs hôtels où j'ai séjourné. Tout le personnel était fantastique, tout comme la cuisine. Chaque repas que j'ai pris là ne nous a pas déçus !
Il n'y a rien.