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J'adore le complexe hôtellier lui-même et le personnel Je n'ai pas aimé le lit, trop mou
Toutes les personnes qui travaillent là sont fantastiques ! Du valet de réception au restaurant steakhouse ! J'ai réussi à obtenir une bonne affaire sur l'un des sites Internet de hotel.com, sinon je n'aurais pas pu rester au Ritz ! Mes amis et moi étions traités comme des membres de la famille royale ... un immense bravo surtout à Steven!!! Il est au restaurant steakhouse et il était parfait !!! Merci. Tout était parfait!
Fun pool! Great family hotel.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
My favorite resort and retreat.
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Very clean Bathroom doors-- check in time till 4:00
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
The customer service was top notch!
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
Location and facilities were a value for price paid.
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
Restaurant and staff was excellent, Javier our Server at Pinzimini made our dinner that much more enjoyable and was very accommodating of my wife's food allergies Room was downgraded and not what we paid for. Also we were sent to a nearby golf course instead because we were told they didn't have a 9 hole option which we found out later that they did :(
We liked the entire property, the spacious room and bathroom, and there was always parking in front of our building. We can't say there was anything we disliked.
We thoroughly enjoyed our stay at the Westin Mission Hills Resort. Staff was friendly and attentive from check-in to check-out. Accomodating and helpful for whatever I inquired. Had a lovely golf course view which was spacious and comfy, and most importantly quiet! Plently of fun for my 8 yr old, but quiet enough at bedtime where we felt like we were the only ones there. Utilized the pools and restaurants the entire time, receiving friendly service from all. Breakfast buffet was delicious and great service each day.
Great welcome, complimentary upgrade, spacious, comfortable and quiet suite.
I received a room right by the parking lot, which was noisy and took away from the relaxing atmosphere. I won't be staying at this hotel again for this reason
The resort is great Rooms could be upgraded. I didn't feel the room to be as clean or comfortable as other resorts we have stayed at.
Room smelled really bad, carpets are old looking and drapes are old and were dirty looking
Rooms are large. Beautiful public buildings and golf courses. Beds are very comfortable. Excellent Fitness Center. Checkin was difficult for one friend who came in late and the Front Desk made be wake up at Midnight and come to Front Desk and turn in a voucher which was not required for the other 3 rooms I had reserved for our group. That should not have happened. Everyone else had no problem checking in with ID and Credit Card but the late night clerk on Friday Night June 10th was really being silly in his demands for our late arrival. He needs to use some common sense next time and see that I had 6 rooms total in my name and added her (my friend) to one reservation.....ridiculous.
The grounds and facilities are top notch and the staff is impeccable. We were taken care of and treated well at every venue and by every employee there. The views of the mountains and Pete Dye golf course are breathtaking and about as scenic as it comes. A couple shout outs for Ron and Pedro (Bellmen), Stephanie (restaurant wait staff), Karen (front desk), Crystal (sighting rooms for our wedding), and Cindy (Wedding Sales Manager) as they were particularly helpful.
This place has potential but needs massive work. Dirty, a moth hanging out in between the drapes, flies galore, dirty rooms, non functional outlets & lamps. We had a total of 4 rooms. Yucky & icky. Turn down service means close the shades and empty out waste baskets. What happened to prep the bed, leave two little chocolates, slippers and then closing the drapes. Westin has let me down on this trip. untrained staff in customer service & cleanliness of facilities.
Probably the best bang for my buck ever at a hotel. Spacious room with a great golf course view. There was an adult only pool just around the corner from our room and a larger more family friendly pool towards the main plaza which means the hotel can accommodate any life stage. The main take away though is the customer service, every employee we passed in the hall said hello and asked how our day was. This on the outside seems like a small and simple thing but it made the experience so much more enjoyable.
Book a couple massage which was great, spa location noisy, jackhammering outside my room for two straight days, went there to escape LA noise pollution but it was worse I will give it another try, maybe
Double Check map location if using booking.com
Easy to get around. Nice pool area. Good rooms
Close to restaurants and movies Didnt get the warm chocolate chip cookie
I really enjoyed everything about this hotel. It was quiet, comfortable, afforadable and clean. The staff was very nice at check-in. I had zero complaints about this hotel.
Nice pool area and pool friendly staff comfy bed - kind of old looking curtains and furniture but really who cares for a decent price! I would stay there again Noisy air conditioner but aren't they all?
the warm cookie at check in needs some updating
Hotel was in a perfect location, near restaurants, shopping and downtown Palm Desert. Staff was friendly, and the lobby and bathrooms were really clean. Mattress was firm but pillows were nice. Other room amenities were excellent - TV, bathroom, fridge, microwave, coffee maker, etc. The elevator was dirty and smelled bad, and the air conditioning unit smelled a little like urine (probably from water issues). Sheets were a little on the rough side. Overall, very minor issues given the price.
Room was clean and centrally located. The staff went out of their way to help us out.
Location Better breakfast options
The room was nice; bed comfortable; quiet. Lobby area is just somewhat inviting. The staff was cordial, but not really friendly.
Nothing Location made traffic very noisy
Conveniently located to business function I had, nice clean room, nice staff no
The stall was great-loved everything except the pool The pool was extremely small-was very disappointed-there was 8 people in the pool and it was crowded-that needs to be address in the website-I came for r&r -swim relax sleep and read-was there for 3 days and only went in the pool once because of this
Breakfast was great. The many items offered were still available toward the end of the breakfast hours. Rooms were clean and quiet. After arriving very late, we needed to change our room to 2 queen beds. The front desk clerk was happy to make the change.
Great location, friendly staff, nice facility. I always enjoy my staff at this Holiday Inn Express.
Staff were very helpful . My 81 year old mom and I were travelling through. She has a hard time walking and they made sure our room was on the main floor close to the breakfast area and lobby. All good except I could have used a USB port for charging my phone.
Hotel was located close to shopping..movie theater..restaurants Breakfast was disappointing
This guest did not leave comments about this hotel.
The hotel only had two floors accessible from INSIDE the hotel a welcome change from hotels where access to your room is from a walkway! The rooms were clean, big and extremely comfortable, especially the 2 queen sized beds! I was a little disappointed that the hotel only seemed to have one ice machine located on the first floor. But that is a minor glitch because for the price this place was fabulous!!!
Close to shopping, quiet hotel
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
location and amenities nothing
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Not enough self parking. Reckless driving through parking lot.
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Kids in the adult pool
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
L'hôtel a des jardins et espaces publics magnifiques. L'atrium et le service gondole sont très originaux, et le domaine aux alentours est l'un des meilleures dans la région de Palm Springs. Les chambres ne sont pas propres. Il n'y a aucune autre façon de le dire. J'ai trouvé des choses laissées par beaucoup de clients précédents dans la chambre, des déchets sur le sol autour des lits aux douches sales. Le personnel est également assez désagréable et pas très serviable.
Excellente piscine, probablement la meilleure en Californie.
Le personnel était merveilleux Nous sommes des personnes âgées et a dû marcher des kilomètres jusqu'à notre chambre je crois c'était la 1523
Le personnel était très serviable, chaleureux, toujours prêt à aider. Nous avons dû aller trop loin pour le stationnement libre-service. Le week-end, il était difficile de trouver une place pour se garer.
Bon emplacement pour ce que nous recherchions. La chambre avait besoin d'être rénovée. C'était propre, mais c'était très bruyant. Nous étions dans le bâtiment principal et c'était trop bruyant. Aussi, les lits étaient très inconfortables.
Le calme de l endroit et sa piscine sympa Trop loin du centre ville . Les murs trop fins , on entend les voisins !!
Très petite chambre, salle de bains qui aurait pu être un peu plus propre
bel hotel mais personnel très désagréable
L'acceuil et gentillesse du personnel était remarquable. Cadre et amènagement très particulier et plutôt vintage. La cuisine au restaurant est très bonne. Piscine chauffé, et cadre "coup de coeur"
Rien Fermeture de la piscine, et exigence que je signe un engagement de ne pas laisser mon chien s'y tremper! Longue liste de signature inutiles exigées. Une chambre n'avait pas de siège, l'autre avait un bar lock cassé. Pas de petit déjeuner alors que c'était indiqué sur le site de réservation
excellent rapport qualité-prix, chambre confortable
Magnifique et très beau motel
La piscine... Une eau à 30° sous un soleil de plomb. Un vrai bonheur!!!
La piscine pour les enfants... Un peu bruyant (samedi soir)
Le lieu plutot calme. La piscine qui est grande est accessible jusque 23:00.
Tout était vraiment parfait. Personnel accueillant, chambre très confortable avec un style typique motel américain. Le cadre de l'hôtel est aussi un plus avec le jacuzzi et la piscine éclairée au flambeau en soirée.
Le Tiki et l'ambiance sont sensationnelles. Le personnel est sympa. Les chambres ont besoin d'être mis à jour.
La piscine et le jacqusi ouvertes jusqu'a minuit sont tres apreciés vue la chaleur pendant la journee a Palm Springs rien de special
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
Pool party Small resturant and less staff for holiday
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
L ouverture de la terasse sur la piscine Les serviettes pour la piscine pas adaptées
Proximité de la rue principale Air Climatisé ne fonctionnait pas bien.
Situation près de la rue touristique, piscine grande à plusieurs niveaux de profondeur, deux spa, chambres spacieuses. Bar et restaurant très bien aussi, qualité et prix.
Le calme La salete
Bâtiment délabré Les ascenseurs sentaient mauvais et ne marchait pas bien Les serviettes étaient sales Les installations de la salle de bains s'ecaillaient Il y avait deux lampes sans ampoules
les installations (jacuzzi, piscine, feu ouvert en soiree autour de la piscine, lits autour de la piscine, etc...), deco de l'hotel, accueil du personnel tres cher, parking payant (charge de 25€ additionels obligatoire pour le parking et installations), un peu loin du centre a pied (mais proche en voiture)
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!
Online photo doesn't match room. Room to clutter with big furniture that just take space
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
Hotel design, proche du centre ville. Personnel et service inexistant. Accueuil nul. Propeté médiocre des chambres
L'accueil et la localisation géographique, sur la route qui mène droit au centre ville. Insonorisation insuffisante (voisin du dessus qui regarde la télé à 2h du mat') . Pas de petit déjeuner possible alors que c'est annoncé sur votre site. D'ailleurs je vous conseille de traverser la route et d'aller profiter de l'accueil et de la qualité du petit fast food au croisement suivant (100 m) Au besoin demander à l'Hôtel.
Emplacement, proprete, joli
Chambre très spacieuse. Aucune possibilité de prendre le petit déjeuner
Les chambres étaient impeccables. Les lits super confortables! La piscine est minuscule et la qualité de l'eau était sans doute questionnable.
Hotel decoré avec du goût et avec une infrastructure satisfaisante. !Proche du centre ville. Chambre propre mais petite pour 4 (famille).J'ai regretté l'absence de petit déjeuner mais ceci est courant aux USA
La piscine et le spa Un peu bruyant et trop de lumière dans les couloirs
Bon hotel, bon accueil
Le calme, et le prix, tres bon rapport qualité prix petit dejeuner à 8$ !! clim bruyante
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!