Réservez une voiture de location chez Routes Car & Truck Rentals à Schiller Park

Points positifs : Staff is not friendly. I was told an issue with my reservation is 'not their problem'.

Points négatifs : Being treated like a customer and not an inconvenience.

Points positifs : First it took 1.5 hours to get from the airport to the rental facility, which is off site from he the other car rental companies. My wife complained to the agent about the their poor shuttle service and she was not very apologetic . I was told I needed an insurance ID, which I did not have with me. No other rental companies require one, in fact the Route website only says one is needed for under 25 years old renters. I had my insurance company email an ID to me which took 5 minutes. The agent got into an argument with my wife and told me she was not renting me a car even though I had all the necessary documents and cards. We end up getting a ride back to the other car rental to get a car there and finally got on the road 5 hours after arriving at the airport. I wrote claim to get my prepaid rental money back I am waiting for the that to happen. Lessons learned, do not rent from Route ever, do not prepay for a rental, do not get a rental from an off site company in Chicago.

Points négatifs : Rent from the all know companies, the save on the rental price is not worth all the hassles

Points négatifs : Every traveler had trouble finding this place. Once I finally found the place, I waited 35 min for the shuttle and another 30 in line at routes.

Points négatifs : Wrong dates and no car available

Points positifs : They are unhelpful and they charged me a money and I didn’t receive the service however they won’t to refund my money because my DL still read IL

Points négatifs : They supposed to be a helpful and understandable and take care of their costumers especially at this time during covid19 a lot of people lost their job.

Points négatifs : Rental notification of approval prior to arriving. Rental was denied, once I arrived.

Points positifs : They had a car for me and it was reasonably priced.

Points négatifs : Getting the car took a while because there was only one staff member there. Also, I was just charged $66 a month and a half after drop off. I have been trying to get in touch with them, with absolutely no luck. I would like to know what the charges were for.