Points positifs : Staff is not friendly. I was told an issue with my reservation is 'not their problem'.
Points négatifs : Being treated like a customer and not an inconvenience.
Points négatifs : The Checkin experience.
Never mentioned that insurance card was needed and deposit needed.
Car was parked so tight that it took 6 back and forths to get out of spot.
Wait to return to airport was 40+ minutes
Points positifs : First it took 1.5 hours to get from the airport to the rental facility, which is off site from he the other car rental companies. My wife complained to the agent about the their poor shuttle service and she was not very apologetic . I was told I needed an insurance ID, which I did not have with me. No other rental companies require one, in fact the Route website only says one is needed for under 25 years old renters. I had my insurance company email an ID to me which took 5 minutes. The agent got into an argument with my wife and told me she was not renting me a car even though I had all the necessary documents and cards. We end up getting a ride back to the other car rental to get a car there and finally got on the road 5 hours after arriving at the airport. I wrote claim to get my prepaid rental money back I am waiting for the that to happen. Lessons learned, do not rent from Route ever, do not prepay for a rental, do not get a rental from an off site company in Chicago.
Points négatifs : Rent from the all know companies, the save on the rental price is not worth all the hassles
Points négatifs : Every traveler had trouble finding this place. Once I finally found the place, I waited 35 min for the shuttle and another 30 in line at routes.
Points positifs : Staff was helpful, friendly. Easy return.
Points négatifs : Waiting for shuttle from the rental building is not ideal. The deal I got on the car made it okay.
Points négatifs : Wrong dates and no car available
Points positifs : Great customer service and easy process
Points positifs : They are unhelpful and they charged me a money and I didn’t receive the service however they won’t to refund my money because my DL still read IL
Points négatifs : They supposed to be a helpful and understandable and take care of their costumers especially at this time during covid19 a lot of people lost their job.
Points positifs : Once I made it to the rental office, the pick up was super fast. And the drop was easy and quick and we were taken to the airport without delay. Thank you!
Points négatifs : It would be easier to explain to customers your agents are NOT in the airport car rental building so we do not waste time looking, but we can call immediately upon arrival for your van to pickup the customer. Other than that, everything went well.
Points négatifs : Rental notification of approval prior to arriving.
Rental was denied, once I arrived.
Points positifs : They had a car for me and it was reasonably priced.
Points négatifs : Getting the car took a while because there was only one staff member there. Also, I was just charged $66 a month and a half after drop off. I have been trying to get in touch with them, with absolutely no luck. I would like to know what the charges were for.
Points négatifs : The intake agent needs to speak slower and more clearly. Her behavior made the process frustrating and unpleasant.
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Standard (Jeep Patriot ou similaire) est la catégorie de voiture la plus réservée chez Routes Car & Truck Rentals à Schiller Park.
Routes Car & Truck Rentals possède 1 succursale à Schiller Park. Consultez notre carte des succursales Routes Car & Truck Rentals pour trouver celle qui vous convient le mieux.
Non (selon nos données)