Enjoyable and quiet
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
Spent overnight at thew hotel. Good service and helpful staff.
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
The room, the fact that there was a restaurant,and a breakfast
Accueil efficace. Chambre agréable, facile d'accès. Rien à redire sur l'hôtel.
Le personnel était très serviable. Les chambres étaient très propres. Super petit déjeuner. Tout était simple et facile pendant notre séjour.
la gemtillesse du personnel
Le calme et le service 5/5 Attention a la qualite de l'eau de la piscine
Navette aéroport rapide, une fois qu'on l'a trouvée... Lieu plus que défraîchi, piscine minuscule, internet payant et qui ne fonctionne pas très bien.
Hotel facile d'accès depuis l'aéroport, idéal pour un changement d'avion, assez cher avec les suppléments comme accès internet wifi payant, petit déjeuner,... mais parfait sinon.
Dans l'ensemble, nous avons passé un excellent séjour. Si vous souhaitez un hôtel près de l'aéroport, c'est génial, c'est pas vraiment proche de tout autre chose. Le petit déjeuner n'est pas inclus dans le prix et je pense qu'à ce prix, il aurait dû l'être. A part ça, j'ai beaucoup apprécié mon séjour.
Situé près de O'Hare Int., Hotel d'un excellent rapport Qualité/prix, Restaurant le BC Bistro & Lounge très sympa. Pas de WIFI dans les chambres.
le rapport qualité / prix, excellent - la facilité de transport depuis l'aéroport d'une part et le métro pour le centre ville de chicago d'autre part, tout près de l'hotel non, rien à redire
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
LOCATION PRICE: For $400 the night in double occupancy you would expect at least some amenities included such as wifi in your room, a bottle of water, or breakfast.
Nice staff Parking
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel) Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
Walking access to ORD and CTA
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented. There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
in the airport building, reasonably priced. Maids kept knocking in the morning even though we had a late check-out.
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
The location is great. The price I got was low ($110). The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Easy to catch early morning flight from the hotel.We were there at a difficult time for the staff.I thought they handled it very well.
J'ai apprécié que le personnel soit aussi sympa, même le gars de la maintenance à qui nous avons parlé dans l'ascenseur. Les formalités d'arrivée et de départ étaient très rapides. Très bel hôtel à l'intérieur. Je n'ai pas apprécié de devoir payer $24.00 juste pour me garer à l'hôtel. Aussi la nourriture était très chère, mais je crois que c'est parce qu'on était dans une grande ville.
The hotel is very nice. The rooms are big and comfortable, the bathroom is luxurious. It is far away from Chicago center, but close to the airport, but you need to use the hotel shuttle or a taxi to get there.
Shower, bed, very comfortable and luxurious. Accommodated my request to stay in a quiet room. Planes flying overhead is definitely noticeable but not disturbing. The primary purpose of my stay was to have a stress free location to have lunch during the break period of an exam I was taking at a nearby convention center. I arranged to have lunch delivered to my room in the short lunch break I had and despite confirming multiple times that it would be delivered at 11:45 I was very disappointed and panicked to find it wasn't waiting for me. When I arranged the lunch in the morning I was adamant about the delivery time and warned that it was possible I might not be in the room. I was never told this would be a problem. When I called to inquire about the missing lunch, I was told it was against company policy to leave a meal in the room, and they "didn't know who I could have spoken with that would have taken the order". This was truly disappointing because not only was I incredibly stressed (having prepared for this exam for 6 months and needing to return for the afternoon session in less than 30 minutes) but I also felt patronized that I could have fabricated speaking with someone about the topic. I would expect so much more out of a luxury hotel like this. Ultimately they were able to fast track a meal that I ate in about 6 minutes, but were nice enough to not blink in providing me a $70 bill for the food. I returned to the afternoon portion of the exam stressed and flustered when I should could have been calm. I wouldn't have arranged to stay at the hotel if I thought they weren't going to be accommodative of my needs.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Parking garage was excellent- last year stayed at Hyatt and had to park in convention center garage because of so many day visitors attending the Salsa exhibition at the Hyatt. Closet only had short hanging space- need long space to hang gown and tux.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
Not impressed with charging to register early. And never have had a 4 pm register time.
Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers. Construction outside of hotel entrance was an eyesore.
Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms. Parking situation is difficult when arriving and checking in.
Everything the waiting Time for shuttle to the casino
Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet. Big T.V in our room #302.
Great value. Very nice design. Convenient location. Polite staff. Full parking lot. Long walk to the room.
Workout room had lots of equipment. The rooms were comfortable. It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
The Hyatt is consistent in quality service and features. I stayed here for a conference that was down the street. I got in early and a room was not ready and needed to have some breakfast. The wait staff were fabulous, told me I could stay with them as long as I needed and offered to check with the front desk on the readiness of a room. The Bell Caps took care of my items and locked up my stuff because I had a lap top, Red was a great place to eat, great staff. There is courtesy transportation from Ohare every 15 minutes. There is a mall about .6 miles away, an easy walk or a $6 cab ride. The blue line is a 10 minute walk away. A room was not ready when I arrived and the front desk offered to take my number down and would call me when it was ready, I never received a call. The person I was traveling with received free WI FI (not a priority member) and i had not. It could have been end user error but even when I used the code my travel partner had, it would not work. At check out, the front desk did credit me. I simply recommend to anyone to ask about the free WI FI to save the hassle of $15 for a basic connection.
Room was comfortable and clean. Everything I needed was available. Only a 6 minute cab right to Gino's East for the classic Chicago Deep Dish experience.The hotel staff was friendly and helpful, and there were lots of events happening! The TV wasn't working correctly. Channels wouldn't update and the room service menu wouldn't load. There was a bit of nickle and dime-ing as well.
Loved the locarion, the over all feel of the hotel, and the staff was very friendley. The room was a little small for two people.
Everything... Stairs were hard on my knees but that's my problem :) Delightful wedding venue. Room Service was wonderful! Marble floor in the bathroom...could have been disasterous...Very pretty but very hard when I fell. Luckily all I hurt was my pride. I know the marble is very attractive but is there any way it can be made non skid...I can't be the only female that's ever walked into one of those bathrooms in nylons...
Excellent facilities and extremely nice and helpful staff. Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.
The price was right for just staying one night with a very early morning flight I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Excellent rapport qualité/prix. Service très correct. Facilité de déplacement grâce à la navette gratuite malgré la situation géographique de l'hôtel situé dans un quartier totalement excentré
Seuls bemols : la piscme exterieure, dans une ville ou le temps est humide et froid 6 mois par an! Et la salle de fitness qui nest pas dans lhotel a proprement parler mais a cote...
Il n'y a rien L'hôtel n'était pas propre ma chambre était horriblement sale et poussiéreuse et démodées. La moquette avait une odeur nous avons trouvé de la nourriture dans le couloir. Activités douteuses autour. Je ne remettrai plus jamais les pieds dans cet hôtel qui est très mal géré. Je ne suis resté à l'hôtel pendant 7 heures. Je me suis plaient et j'ai dormi, pendant 6 h), puis j'ai du partir
rien en particulier la nourriture, beaucoup trop grasse
Tout a été dans l'ordre des choses. Excellent accueil, bonne bouffe, bon service, chambre impécable.
Personnel mitige : serveurs tres sympatiques, hotes d`accueil moins agreables ; excellent service de navette, tres pratique, station de train en face de l`hotel (indispensable pour les jeunes personnes comme moi) Bruyant, restaurant tres cher
Juste un hotel pas cher Le prix du dinner par rapport a la qualite
Dans l'ensemble, compte tenu du tarif, hôtel tout à fait satisfaisant. Très près de l'aéroport mais sans nuisances sonores notables. Attente navette hôtel à l'arrivée qui est commune avec l'hôtel Radisson et qui ne circule pas sous le nom Best Western. Seuls deux écussons au nom de Radisson et Best Western sont accolés au nom de la navette dont je ne me souviens plus. Personnel de la réception tout à fait agréable à l'arrivée mais moins le soir et lors du départ.
we liked free shuttle service and kitchen facilities like microwave and toaster no stores or anything interesting in walking distance... you have to always take a cab or go downtown
Good and comfortable hotel. Great room. Excellent choice for travelers who are in transit waiting for a flight. I had to wait one hour the hotel shuttle. When finally arrived they told me I had to call the hotel to come immediately, but I'm not American, I didn’t have American mobile and neither small change to call... This was the only problem, everything else, very good.
Very close to airport. Rooms are awfully tired, and seem more suited to the 1970s. Very little ventilation in the room, despite slightly opening windows.
Very Comfortable. Full of needed facilities. The hotel staffs are very polite and helpful. It locates just next to the airport and not so far to get into the city. May be just one more soap in the bath room. That's it. All are great.
Convenient location. Used the nearby Pride Parking facilities for inexpensive store of our car and airport shuttle while we were out of the country for six weeks. Free laundry facilities. While there is no in house restaurant, there are several very good places nearby. We plan to go back whenever we need to fly out of OHARE. Heater in the room did not seem to be getting up to temperature quite and it was winter. We were only there one night so it was only a minor inconvenience.
Very close and great price. Nice bed and great setup in the room Very unfriendly young lady at front desk. Very surprising that we came in and hear loud innapropriate rap music from behind the front desk.
I had a short uneventful overnight stay which evoked no special emotions! From a pragmatic point of view it was exactly what I was looking for.
Cleanliness. View. Thats about it Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
Wireless Internet, good parking lot, kind services, clean, spacious and two big queen beds. I wish the hotel price includes breakfast without extra charge.
cleanliness of room check in staff
The staff were particularly helpful which is always much appreciated.