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A ce prix-là, j'ai passé un excellent séjour au Hampton O'Hare
la gemtillesse du personnel
C'est un hôtel sans chichis où séjourner près de O'Hare. Navette fiable . Pratique
Accueil efficace. Chambre agréable, facile d'accès. Rien à redire sur l'hôtel.
Le personnel était très serviable. Les chambres étaient très propres. Super petit déjeuner. Tout était simple et facile pendant notre séjour.
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Nice staff Parking
Walking access to ORD and CTA
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
in the airport building, reasonably priced. Maids kept knocking in the morning even though we had a late check-out.
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel) Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented. There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Convenient to airport It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Super hôtel avec un bar proposant un happy hour et de délicieux plats Le service de navette de l'aéroport Propre, les chambres sont confortables. Le stationnement est difficile à l'arrivée.
Il est très bien situé, avec accès facile depuis le garage de stationnement. Personnel poli et serviable. Un super buffet pour le petit déjeuner. Grande télé dans notre chambre, la 302.
Très bien pour le prix pour une chambre calme et moderne. Le personnel était très sympa. Ils nous ont laissé prendre la chambre à midi. Le Red bar avait une excellent sélection de plats et de hors- d'œuvre. Les travaux en cours à l'entrée de l'hôtel étaient une horreur.
Un excellent rapport qualité/prix. Très beau décor. L'emplacement très pratique. Personnel courtois. Grand parking. Longue distance à marcher dans la chambre.
C'est très bien situé, proche de l'aéroport et de la ligne bleue CTA . Belle décoration intérieure, une superbe chambre. J'aimerais beaucoup y retourner Matelas trop dur
Hôtel pratique pour voyager bus L'emplacement est un axe
J'ai apprécié que le personnel soit aussi sympa, même le gars de la maintenance à qui nous avons parlé dans l'ascenseur. Les formalités d'arrivée et de départ étaient très rapides. Très bel hôtel à l'intérieur. Je n'ai pas apprécié de devoir payer $24.00 juste pour me garer à l'hôtel. Aussi la nourriture était très chère, mais je crois que c'est parce qu'on était dans une grande ville.
Propre, confortable chambres
The hotel is very nice. The rooms are big and comfortable, the bathroom is luxurious. It is far away from Chicago center, but close to the airport, but you need to use the hotel shuttle or a taxi to get there.
Ils vous font payer pour une place de parking ? C'est ridicule
C'est un endroit vraiment unique, propre, et un super prix pour une nuit Des frais de parking exorbitants, la propreté de la table de billard
Nous avons voyagé avec notre chien et ils n'ont eu aucun problème dans l'hôtel en question. Nous avons appelé à l'avance. Un peu plus d'espace.
L'emplacement de l'hôtel était bien pour 1 matin de bonne heure vol
L'emplacement, le service de navette, la chambre pour le prix, le personnel de réception est très agréable Quartier bruyant près de l'aéroport/des trajectoires de vol
La propreté de l'endroit. Spacieuse. Confortable.
Très longues lignes au Starbucks. Ajouter plus de personnel ou un autre café.
Hotel facile d'accès depuis l'aéroport, idéal pour un changement d'avion, assez cher avec les suppléments comme accès internet wifi payant, petit déjeuner,... mais parfait sinon.
Propre, il y a un accès à O'Hare Il n'y a pas de piscine, l'Internet payant
Le calme et le service 5/5 Attention a la qualite de l'eau de la piscine
Navette aéroport rapide, une fois qu'on l'a trouvée... Lieu plus que défraîchi, piscine minuscule, internet payant et qui ne fonctionne pas très bien.
le rapport qualité / prix, excellent - la facilité de transport depuis l'aéroport d'une part et le métro pour le centre ville de chicago d'autre part, tout près de l'hotel non, rien à redire
Situé près de O'Hare Int., Hotel d'un excellent rapport Qualité/prix, Restaurant le BC Bistro & Lounge très sympa. Pas de WIFI dans les chambres.
Dans l'ensemble, nous avons passé un excellent séjour. Si vous souhaitez un hôtel près de l'aéroport, c'est génial, c'est pas vraiment proche de tout autre chose. Le petit déjeuner n'est pas inclus dans le prix et je pense qu'à ce prix, il aurait dû l'être. A part ça, j'ai beaucoup apprécié mon séjour.
Grande chambre, service attentionné Loin de tout
Confort excellent shuttle calme le petit dejeuner inexistant soit disant continental: lait corn flakes distributeur cafe
Chambre spacieuse, navette gratuite pour l'aller et le retour à l'aéroport, wifi ... Petit déjeuner pas copieux (seulement céréales)
simplicité du service et de l'accès au chambre tout est bien allé
No pool and deep water puddles every where in the parking lot. Very small parking lot. Had to park far raining, suit cases and puddles.
Great for the price.comfortable bed.quiet and clean.easy check in Just as advertised..even pleasently surprised better than i thought.
Space in the roomnothing
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
we liked free shuttle service and kitchen facilities like microwave and toaster no stores or anything interesting in walking distance... you have to always take a cab or go downtown
Great staff. Room has full kitchen but no restaurant nearby. If you are flying out of O'Hare this would be a great place to stay but I had work in the area and location is perfect.
Good and comfortable hotel. Great room. Excellent choice for travelers who are in transit waiting for a flight. I had to wait one hour the hotel shuttle. When finally arrived they told me I had to call the hotel to come immediately, but I'm not American, I didn’t have American mobile and neither small change to call... This was the only problem, everything else, very good.
Very close to airport. Rooms are awfully tired, and seem more suited to the 1970s. Very little ventilation in the room, despite slightly opening windows.
Convenient location. Used the nearby Pride Parking facilities for inexpensive store of our car and airport shuttle while we were out of the country for six weeks. Free laundry facilities. While there is no in house restaurant, there are several very good places nearby. We plan to go back whenever we need to fly out of OHARE. Heater in the room did not seem to be getting up to temperature quite and it was winter. We were only there one night so it was only a minor inconvenience.
Very Comfortable. Full of needed facilities. The hotel staffs are very polite and helpful. It locates just next to the airport and not so far to get into the city. May be just one more soap in the bath room. That's it. All are great.
Very close and great price. Nice bed and great setup in the room Very unfriendly young lady at front desk. Very surprising that we came in and hear loud innapropriate rap music from behind the front desk.
Reasonable rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great location You can hear noise from the hall-ask for a room at the end of the hall.
I had a short uneventful overnight stay which evoked no special emotions! From a pragmatic point of view it was exactly what I was looking for.
staff was friendly and helpful with directions. the carpets were very dirty. the fan in the bathroom ceiling was falling out.
The staff was extremely friendly and helpful. The room was quiet, a plus. Plenty of parking.
Our room was newly renovated. Small but comfortable given the location and our purpose (staying overnight due to layover). Staff was very friendly. We couldn't get into the first room we were given and someone else had the same issue we did. It was resolved.
I liked the wood laminate flooring rather than carpet. The receptionist asked me smoking or non smoking. I said non smoking and still ended up getting a room that smells like smoke. There was hair and dirt all over the floor. For some reason I felt the urge to check under the bed and there was a condom under the bed.
I have in many Motel 6 bit this one was a little pricey. I didn't like the service the guy in front desk gave me a smoking room without even asking and I had my child with me, so I had so come back to the front desk to change it because I guess they don't use common sense or follow the reservation details . They room was overall clean, but the bed still had hair from previous use I guess they are not wasted well, I went into two different rooms and they both were like this.
The room Staff attitude
Convenient to the O'Hare Int'l Airport Exterior in very poor condition and the rooms were furnished with outdated fixtures and the carpet in bad condition. Need I say more. I have stayed with Motel 6 in the past and have found them to be acceptable. This one not so!
The staff went out of their way to offer assistance since Chicago was a new experience for us.
The free parking too much noise
The penthouse was beautiful. Close to the blue line. The pool was warm
This hotel is close to my regional office and I stay here about 4-5 times a year. First, the staff is very friendly. I also love the room size and QUIET heating/cooling with a regular thermostat. I don't like the units that are built in to the wall and noisy. You stil have three fan settings on the thermostat so you can turn it up if you need some white noise. The continental breakfast isn't outstanding. But, it is a notch above most. Parking is free. But often the lot is quite full and the only available spots are in the far end of the lot in an overflow area. However, this is a minor complaint. It's still a minute walk to the front door.
The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.
Took my family of 5 here to stay, everything was great
The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
good locaton and the staff was very helpful with providing destination info anytime it was it was requested. ???? can't think of any.
Spent overnight at thew hotel. Good service and helpful staff.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Enjoyable and quiet
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
The room, the fact that there was a restaurant,and a breakfast
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.