Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
The location is great. The price I got was low ($110). The hotel is from the 1980's and hasn't aged well. I couldn't get the wi-fi set up as it required logging in with my Hilton Honors ID and I couldn't remember my password. There was a long queue (about 15 rooms of guests) to check in and not enough staff to handle, resulting in a 25 min wait to check in. The check-in process took a while with each person being told too much info: just hand us the keys. I was required to leave my keys with a valet while briefly parked to check in, and it took 10 min to track him down again and get the keys back.
Nice staff Parking
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented. There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
in the airport building, reasonably priced. Maids kept knocking in the morning even though we had a late check-out.
Walking access to ORD and CTA
Easy to catch early morning flight from the hotel.We were there at a difficult time for the staff.I thought they handled it very well.
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel) Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Great value. Very nice design. Convenient location. Polite staff. Full parking lot. Long walk to the room.
The Hyatt is consistent in quality service and features. I stayed here for a conference that was down the street. I got in early and a room was not ready and needed to have some breakfast. The wait staff were fabulous, told me I could stay with them as long as I needed and offered to check with the front desk on the readiness of a room. The Bell Caps took care of my items and locked up my stuff because I had a lap top, Red was a great place to eat, great staff. There is courtesy transportation from Ohare every 15 minutes. There is a mall about .6 miles away, an easy walk or a $6 cab ride. The blue line is a 10 minute walk away. A room was not ready when I arrived and the front desk offered to take my number down and would call me when it was ready, I never received a call. The person I was traveling with received free WI FI (not a priority member) and i had not. It could have been end user error but even when I used the code my travel partner had, it would not work. At check out, the front desk did credit me. I simply recommend to anyone to ask about the free WI FI to save the hassle of $15 for a basic connection.
Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet. Big T.V in our room #302.
Everything... Stairs were hard on my knees but that's my problem :) Delightful wedding venue. Room Service was wonderful! Marble floor in the bathroom...could have been disasterous...Very pretty but very hard when I fell. Luckily all I hurt was my pride. I know the marble is very attractive but is there any way it can be made non skid...I can't be the only female that's ever walked into one of those bathrooms in nylons...
Workout room had lots of equipment. The rooms were comfortable. It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
Room was comfortable and clean. Everything I needed was available. Only a 6 minute cab right to Gino's East for the classic Chicago Deep Dish experience.The hotel staff was friendly and helpful, and there were lots of events happening! The TV wasn't working correctly. Channels wouldn't update and the room service menu wouldn't load. There was a bit of nickle and dime-ing as well.
Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms. Parking situation is difficult when arriving and checking in.
Loved the locarion, the over all feel of the hotel, and the staff was very friendley. The room was a little small for two people.
Excellent facilities and extremely nice and helpful staff. Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.
Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers. Construction outside of hotel entrance was an eyesore.
The price was right for just staying one night with a very early morning flight I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Everything the waiting Time for shuttle to the casino
Accueil efficace. Chambre agréable, facile d'accès. Rien à redire sur l'hôtel.
Le personnel était très serviable. Les chambres étaient très propres. Super petit déjeuner. Tout était simple et facile pendant notre séjour.
la gemtillesse du personnel
Didn't attend due to not being able to get to the hotel. Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
Not impressed with charging to register early. And never have had a 4 pm register time.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
The hotel is very nice. The rooms are big and comfortable, the bathroom is luxurious. It is far away from Chicago center, but close to the airport, but you need to use the hotel shuttle or a taxi to get there.
J'ai apprécié que le personnel soit aussi sympa, même le gars de la maintenance à qui nous avons parlé dans l'ascenseur. Les formalités d'arrivée et de départ étaient très rapides. Très bel hôtel à l'intérieur. Je n'ai pas apprécié de devoir payer $24.00 juste pour me garer à l'hôtel. Aussi la nourriture était très chère, mais je crois que c'est parce qu'on était dans une grande ville.
Chambre spacieuse, navette gratuite pour l'aller et le retour à l'aéroport, wifi ... Petit déjeuner pas copieux (seulement céréales)
simplicité du service et de l'accès au chambre tout est bien allé
Confort excellent shuttle calme le petit dejeuner inexistant soit disant continental: lait corn flakes distributeur cafe
Grande chambre, service attentionné Loin de tout
Hotel facile d'accès depuis l'aéroport, idéal pour un changement d'avion, assez cher avec les suppléments comme accès internet wifi payant, petit déjeuner,... mais parfait sinon.
Le calme et le service 5/5 Attention a la qualite de l'eau de la piscine
Navette aéroport rapide, une fois qu'on l'a trouvée... Lieu plus que défraîchi, piscine minuscule, internet payant et qui ne fonctionne pas très bien.
le rapport qualité / prix, excellent - la facilité de transport depuis l'aéroport d'une part et le métro pour le centre ville de chicago d'autre part, tout près de l'hotel non, rien à redire
Dans l'ensemble, nous avons passé un excellent séjour. Si vous souhaitez un hôtel près de l'aéroport, c'est génial, c'est pas vraiment proche de tout autre chose. Le petit déjeuner n'est pas inclus dans le prix et je pense qu'à ce prix, il aurait dû l'être. A part ça, j'ai beaucoup apprécié mon séjour.
Situé près de O'Hare Int., Hotel d'un excellent rapport Qualité/prix, Restaurant le BC Bistro & Lounge très sympa. Pas de WIFI dans les chambres.
Great for the price.comfortable bed.quiet and clean.easy check in Just as advertised..even pleasently surprised better than i thought.
No pool and deep water puddles every where in the parking lot. Very small parking lot. Had to park far raining, suit cases and puddles.
we liked free shuttle service and kitchen facilities like microwave and toaster no stores or anything interesting in walking distance... you have to always take a cab or go downtown
Very close to airport. Rooms are awfully tired, and seem more suited to the 1970s. Very little ventilation in the room, despite slightly opening windows.
Very close and great price. Nice bed and great setup in the room Very unfriendly young lady at front desk. Very surprising that we came in and hear loud innapropriate rap music from behind the front desk.
Very Comfortable. Full of needed facilities. The hotel staffs are very polite and helpful. It locates just next to the airport and not so far to get into the city. May be just one more soap in the bath room. That's it. All are great.
Good and comfortable hotel. Great room. Excellent choice for travelers who are in transit waiting for a flight. I had to wait one hour the hotel shuttle. When finally arrived they told me I had to call the hotel to come immediately, but I'm not American, I didn’t have American mobile and neither small change to call... This was the only problem, everything else, very good.
Convenient location. Used the nearby Pride Parking facilities for inexpensive store of our car and airport shuttle while we were out of the country for six weeks. Free laundry facilities. While there is no in house restaurant, there are several very good places nearby. We plan to go back whenever we need to fly out of OHARE. Heater in the room did not seem to be getting up to temperature quite and it was winter. We were only there one night so it was only a minor inconvenience.
I had a short uneventful overnight stay which evoked no special emotions! From a pragmatic point of view it was exactly what I was looking for.
Convenient to the O'Hare Int'l Airport Exterior in very poor condition and the rooms were furnished with outdated fixtures and the carpet in bad condition. Need I say more. I have stayed with Motel 6 in the past and have found them to be acceptable. This one not so!
The staff was extremely friendly and helpful. The room was quiet, a plus. Plenty of parking.
The room Staff attitude
I have in many Motel 6 bit this one was a little pricey. I didn't like the service the guy in front desk gave me a smoking room without even asking and I had my child with me, so I had so come back to the front desk to change it because I guess they don't use common sense or follow the reservation details . They room was overall clean, but the bed still had hair from previous use I guess they are not wasted well, I went into two different rooms and they both were like this.
The staff went out of their way to offer assistance since Chicago was a new experience for us.
The free parking too much noise
I liked the wood laminate flooring rather than carpet. The receptionist asked me smoking or non smoking. I said non smoking and still ended up getting a room that smells like smoke. There was hair and dirt all over the floor. For some reason I felt the urge to check under the bed and there was a condom under the bed.
Our room was newly renovated. Small but comfortable given the location and our purpose (staying overnight due to layover). Staff was very friendly. We couldn't get into the first room we were given and someone else had the same issue we did. It was resolved.
staff was friendly and helpful with directions. the carpets were very dirty. the fan in the bathroom ceiling was falling out.
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
Clean. Staff was great No food. But breakfast was nice
The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
good locaton and the staff was very helpful with providing destination info anytime it was it was requested. ???? can't think of any.
The penthouse was beautiful. Close to the blue line. The pool was warm
Took my family of 5 here to stay, everything was great
The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.