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My room had a fabulous view and was very clean besides the two huge bugs that were flying around next to the bedside lamp. The check in process was a headache. They gave terrible directions from the check in counter to the elevator and I had to ask several employees where and how to get to my room. Not to mention I was on the 13th floor and the elevator didn't even have a button for "13", so again I had to go down to the 1st level and ask the security person at the hotel entry. The valet guys left a lot to be desired too.
Clean, good sized rooms noise of pool rattled our shutters on Sat when they have rehab type party
This was a great location for our AZ getaway. We loved the amenities, enjoying several of the restaurants on location, every pool and hot tub option, and really loved the gym with a view. While we knew there would be smoking on the casino level, since neither of us smoke, the fact that the entire floor, including the check in desk, reeked of smoke, was offensive. I think the resort would be better if the check in area was relocated away from the stench of smoke.
Our girls weekend was horrible. First it was 50.00$ to get into the pool with 2,000 other people. So we had to find another resort to relax at. And then our plumbing went out and was not accommodated until we called and complained. We were told to use the bathroom in the casino and we had no place to shower. The only bright spot was the front desk manager upon check out who was completely embarrassed about how we were treated.
Loved everything about my stay except the spa. I received 2 services at the spa which were stellar and the service providers equally fantastic. The front desk staff and attendant however, were in a rush to close over a half hour so they closed parts of the spa facilities early and wouldn't accommodate a later appointment time. There are MANY spas to choose from in Scottsdale and this used to be one of my favorites.
Great hotel with great amenities, a nice pool with weekend pool parties, ample dining options, and a friendly staff.
Room design is great! Room is very comfortable. Fort Knox ... the process for getting into the pool was ridiculous. 4 stages of security... worse than TSA
The smoking- the young people and lack of good restaurants
Food was adequate. Really enjoyed the pool all day Saturday, with the sunburn to prove it. I purchased a rate for a room that offered 1 king or 2 queens, seeing as I was staying the night with my friend and my girlfriend we were going to need 2 queen beds, I was never prompt to choose between the two options so I assumed we would sort the matter out at the front desk. I checked in with both my guest present with me, even put their names on it for 3 room keys. At this point obviously I was under the impression the woman behind the counter would think "oh maybe he needs 2 queens" not the case, we received the king bed but only found out after we had made our way to the 7th floor. After all is said and done we get downgraded to fit our accommodations, promised a refund for the difference over the phone from the room once we received our room keys the woman at the front desk had no awareness of our situation and did not refund me anything. Hardly apologized for the inconvenience, blamed the woman over the phone for being new so that they didn't have to offer a refund. No carry-in policy? Never saw a sign for that, pretty sure everyone and their grandmother bring alcohol from home? I brought my beverage to the casino floor and needed it to be popped open so I asked the bartender for a bar keep and he "confiscated" my drink from me due to their no carry-in rule. Unbelievable.
The rooms were nice, beds comfy, and food was good. The pool and facilities were clean and well kept. The noise was outrageous. Me and my girlfriend went to get away from the kids and have a relaxing "staycation." People were partying so loudly on our floor we could feel the base coming from the music in their room. Alerted hotel staff multiple times regarding this issue and it was not taken care off. We were also promised a call back from the security manager and never received one. The music and yelling lasted until about 3 am (our first complaint was about 1030pm.) will never stay hear again due to the lack of concern by staff regarding the problem we encountered.
We loved our room being upgraded, The balcony was awesome! Great view, Good staff. The facility was beautiful and very clean. Only 1 chair, 1 robe, 1 slippers, and one soap even though there were 2 of us. Would be better for me as a first timer to have had better instructions from the check in counter on everything from what we can and can't take to our room to how to work the heater.
The entire facility was very clean, very nice staff, the text messaging for room status was great especially since I was messaging a real person and not a computer The price was a little high but that could have been because of the near holiday weekend
Location is good, restaurants and pool is good, atmosphere is nice, staff are friendly, has good amenities. Fridge didn't work, had expired juices and a bad smell, no space for your own groceries / wine ( one of those sensor fridges). Toilet chain broke twice. Notified front desk, gave us a $50 credit and apologized. Overall handled it well. Despite the negatives, still a good place however would not return and prefer another location over this one.
Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.
The views of Camelback mountain were incredible. The staff were the most friendly and helpful staff I have ever come in contact with. I especially enjoyed the walk out patios on the first floor. The layout of the bathroom in the our room was so large and luxurious. I highly would recommend The Montelucia to anyone visiting Paradise Valley.
The wonderful friendly staff made this resort really stand out! Grandpa Frank in the Prado was the best. What nice people and a beautiful resort. The rooms were clean and the beds were comfortable. We stayed three days and I didn't want to leave! I looked for movie channels or movies on demand on the television but none were available.
The grounds are beautiful, the staff is very friendly and the amenities are all fantastic. They really did think of everything when they made this hotel. We wanted to have a relaxing weekend and that's what we had. Can't stress enough how the staff does any amazing job of making sure you are well taken care of. The only issue we had was that we wanted to take a bath in our room and the water was not hot at all.
I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.
la gentillesse du personnel
Jolie chambre design, bon confort. Piscine et spa sympas ouverts tard. Parking et wifi gratuits. 15 min en voiture de downtown de Phoenix. Proche de centres commerciaux. Chambre un peu sombre. Fenêtre donnant sur le couloir extérieur. Peu d' intimité. Petit déjeuner pour 5 dollars médiocre, vaut mieux aller le prendre dans centres commerciaux à côté, surtout que pas livré en chambre comme annoncé.
Qualité de l'accueil. Belle piscine. Chambres sympas quoiqu'un peu petites.
Le calme, le confort, la piscine
Merveilleux, le personnel est gentil et très confortables, les chambres sont propres.
Mobilier moderne, propre et confortable Il n'y a rien tout était génial
hotel très 'clean', chambres impeccables, grande piscine ainsi que le Spa. Grand parking. petits déjeuners à commander la veille et livré pile à l'heure dans la chambre. un choix de petit déjeuner un peu plus élaboré.
le parking toujours libre et pratique d'accès mauvaise insonorisation ; la TV du voisin qu'on entendait beaucoup trop fort
La modernité de l'hotel,chambre bien équipé
Excellent sejour, service parfait, rien a redire, une halte ideal pour un passage par phoenix, scottsdale.
La piscine, le restaurant Loin de downtown
Personnel très aimable, prestation haut de gamme, on se sent chez soi
décor très agréable.Personnel avenant.; Petit déjeuner de qualité. Tarif connection internet exhorbitant. 1 dollar par minute au business center!!
C'est vieux et pas en très bon état, avec une ambiance des années 1970. Pas une propriété premium.
The Sancuary on Camelback Mountain is a wonderful place to stay. The mountain and city views from the property are breathtaking. The property is beautifully landscaped and maintained. The pool, spa and fitness center are top of the line. The room was spectacular, tastefully decorated and spacious with a lovely balcony with a great view. It appeared a mostly adult oriented place and I did not see any children in my four days there. The bar and restaurant are first class. The most amazing aspect of the resort was the staff. They were the most friendly, customer service oriented people I have ever encountered, from the front desk, to the bellman to the pool attendants to the room maintenance staff....everyone was absolutely the best. I would highly recommend a stay at this resort...you won't be disappointed. This was my first time staying here and I plan to return again and again.
We have stayed multiple years. The pool, exercise, tennis, food, service, rooms and scenery are great. There is no entertainment, unless you count the conversation and ambience of the bar. The food is outstanding.
This was a last minute trip and we did not want to go home. Be sure to rent a car as it is not close to town. The casita was like a large apartment, private and very nice. Private pool was a plus for no noise relaxation. Great spa, tennis and fitness center. Keep this a secret!
We returned to The Sanctuary to celebrate our 25th wedding anniversary. Everything from arrival to departure was top notch. The grounds and rooms are lovingly cared for. The staff is warm and attentive. The size of the resort is just right--not too huge and not too small. We prefer the Mountain Casitas to the Spa Casitas. They tend to be quieter, in our opinion. We enjoyed the outdoor seating/bar area for Happy Hour a couple of times; if you have 1-2 of the small bites and drinks from the menu it's a great value. Hiking Camelback Mountain: don't go on a weekend--too crowded.
My sister and I booked a two night stay at the Sanctuary because we had heard good things about the spa. We got a great deal from online travel website (especially since we went off-season) and the pictures of the room online looked great. When we arrived we were very surprised--our room looked nothing like the pictures online. The furniture and carpet were worn, it was small, the bed was uncomfortable and we couldn't regulate the temperature (something that is very important in Arizona in the summer). The brochure for the Sanctuary says the rooms are sleek, modern and comfortable. Not our room! We had to wonder if we got placed in the 'bad rooms' because we booked online with online travel website ? Would we have received a better room if we had paid more money? I will say that other parts of our stay were nice---the spin class was good and the body srub and Thai massage in the spa were fantastic. Not good enough though to go back. Next time we will be staying at the Boulders in Phoen...
The resort's location was fantastic, nestled right up against Cambelback Mountain and fairly close to almost everything in Scottsdale. The staff was helpful, thoughtful, courteous and seemed genuinely interested in making our visit perfect. We loved the privacy of our mountainside casita and the small pool nearby made us feel like it was 'our very own'. Our view from the room was beautiful-the only thing better would have been to have had a balcony to enjoy the breath-taking views. The cleanliness of our room and the grounds maintenance were both excellent. The one thing we found rather disconsorting/disappointing was how extremely contemporary the decor of the room was-very, very low furniture with severe lines (the sofa was quite strange looking and totally uncomfortable). The room lighting was odd as well, lots of different lighting fixtures but none of them ever succeeded in giving the room a comfortable, inviting glow. We even tried lighting the small candles from the bathroom...
We were met at the front by a friendly assistant who took me to the front desk to check in. He then guided us to or room with a golf cart. He noticed the cat in the car and waited for us to cage her before helping with the luggage. Sanctuary is a series of small buildings, some with oneunit, others with three or four. Most had balconies. Landscaping is terrific. Dining room was excellent. Pool is a beautiful setting and open 24 hours ( with a room key for security). Great place for a romantic weekend.
This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!
This was a wonderful hotel. The suite we had was beautiful and spacious. The turndown service was very nice. The view was incredible. The location was good for everything we wanted to do. The only complaint we had was the service at the pool left a lot to be desired. Apparently if you want good pool service you need to be young and skinny, which we're not. However, that was not enough to ruin our time. We would highly recommend this as a place to stay to anyone.
If you are under the age of 40 you will be treated like a kid. We are mid 20's and the waiter at the Element Restaurant was extremely rude. He was the nicest waiter to the table behind us ( who was all older money) and came to my husband and I maybe 3 times during our whole dining experience there. They had their friendly people, but to some you will be treated like dirt. Even though we are young we have money and the guy underestimated us. Even if we didn't have money I would hope they would have a rule saying all guests should be treated equally. It was our 1st wedding anniversary, and there was nothing special about that dinner besides being with my husband. Would never go again.
I have been going to the spa for some time now and decided to take my husband along for a special treat. We stayed in one of the Spa Casita rooms and it was far more beautiful than on their website. Very comfortable, spacious and beautifully appointed and designed. All of The Sanctuary is of exceptional design. The location on Camelback Mountain is picture perfect and close to everything. The staff is one of the most helpful I have encountered. The spa therapists are of the highest level. I have had most of the treatments and I prefer to fly out and have my treatments here than have anything at home in Boston! I was drawn to the spa for their Watsu treatments and make sure that I have at least one every time I come. My husband throughly enjoyed relaxing with his massages, too. We both can't wait to return. It was a perfect!
Awesome Labor Day weekend stay at Sanctuary. Stayed at Mountain Vista suite which was very roomy and comfortable.
Amazing pools and great relaxation spot. 2 year old loved the sand beach pool. You definitely need a rental car.
service was excellent throughout the hotel our room was directly across from the icemaker and at the busiest intersection of the floor - thus quite noisy
Housekeeping was superb-not too early and not too late! The staff is friendly and helpful. The 24 hour pool and gym was awesome! The grounds are beautiful! The room could've had a freshen up. Peeling wall paper; banged up furniture; fluffier and softer robes and towels. Little things but those little thing definitely will not hinder me for another visit!
The atmosphere. Sun and pools. Indoor/outdoor living. Food was average. Room service food was below average. Drinks were not good. You really need to step up your menu on food and train all your bartenders how to make a decent drink. Expected a lot better for the money!
Le personnel des restaurants Romance Spa yoga ambiance formidable dans l'ensemble
Luxe et service en tout point. Propriété spectaculaire avec une vue magnifique. Personnel très attentionné et des équipements fantastiques.
The location and ease. Our sink was clogged when we arrived.
Unique hotel with great style. Comfortable and relaxed.
Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)! While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.
Staff were friendly and accommodating. Beautiful resort.
space is cool but as with most of these boutique hotel projects reconstruction is starting to show wear there is a new giant building project going on across the road and they start construction at 7:00 am checked in after hours took us three attempts to get our room even gave us keys to someone elses room by mistake
The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel. The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.
Great renovation with comfortable rooms and all amenities. WiFi was fair but should be improved. Pool area needs staff to remove cig butts and not pour drinks out in seating area around pool...unsanitary and lazy. Some bar tenders made people wait a lot longer for drinks at bar where as wait staff were good.
Beautiful pool area and roof top living space. Good workout room. Location is excellent. It's NOT a luxury resort as the name used by the rental property management company would imply. It is an apartment complex called "Liv" in North Scottsdale. There is no restaurant, maid service or other amenities one might expect at a "resort.". It's simply an apartment building. The implication that it is somehow a "luxury resort" is incorrect and very misleading.
The location was solid. Right in the middle of all the clubs and bars. The concierge was wonderful. She rocks. B The Mega Suite and the additional rooms were dirty. It was pretty gross. Stains and uncleaned furniture. The customer service was the worst I've ever experienced. We had a bachelor party and spent well over $5000 for two nights...you'd think they would go out of their way to make us feel special...complete opposite. They treated us like we were in junior high. They showed up with security guards to the Mega Suite (which is like a rockstar's second home) and made us leave because we were too loud. Keep in mind it was ten guys playing beer pong in a very large room (harmless) and the club downstairs was going full blast...strange that we were being too loud (we weren't). Initially they wanted to kick us out with no refund, but I kept calm and talked them down even though we were doing nothing crazy. At the pool, they treated us like crap as well. It was very odd. The whole staff out there felt super entitled...it was so lame. I've been to a decent number of clubs and the attitude here was bad...definitely the worst for a hotel. Had I known you can't hang out in the biggest "party" suite and actually party...I would have gone to a different hotel. Make that clear before people stay at your hotel. Finally...news flash...you're a hotel, not a club. You're goal is make your guests feel welcomed, not harassed. The GM at this hotel was the worst of them all. Time for the W chain to clean up management at this place. He has let this hotel fall to 1-2 star level. Absolutely awful.
Rooms were very nice and modern and had floor to ceiling windows. I really liked the design and the rooms are designed creatively so each room has somewhat of a corner window. The shower was also very nicely designed and roomy. The atmosphere of the hotel was excellent. Elevator music and pool music were all excellent. There are pool parties on Saturday afternoons, I guess it's a good thing or a bad thing depending on what you're looking for. It was a little too "college-y" for my tastes. I would have preferred something a bit more "lounge-y" but that's just personal preference. If you're planning on enjoying the pool, don't go on a Saturday as everyone is packed in like sardines. Front desk staff was not very helpful upon first arriving. There was a line and a 2nd staff member came up and stood at her desk. She looked right at us and then proceeded to just stand there. It took us asking if she was open to get her to help us. Also, they need to update their in room audio systems, they were only compatible with iPods and iPhones with the old 30 pin connectors. Seriously guys? That was 4 years ago. Use a more standard format like audio line in or Bluetooth so everyone can enjoy. Water pressure in the shower was not the greatest. It was barely even coming out toward the end of my shower.
Tout Il n'y a rien
Très satisfaits de tous les petits extras ! Parking gratuit, happy hour, accepte les chiens, belle piscine avec plage, et navette. Également en rejoignant Rewards nous avons eu du crédit Internet, petit-déjeuner et le bar.
Le bar, le restaurant, le personnel, un club de remise en forme, chambre, service d'étage Pas une seule chose !
La piscine mérite 10/10. Le lobby mérite 10/10 ! Les chambres valent un 6. Les matelas sont de basse qualité comme dans un motel ce qui était regrettable.
Le personnel était super sympa et serviable. La piscine est magnifique et le personnel très prévenant. Le restaurant de l'hôtel était délicieux.
Le petit déjeuner aurait peut-être été mieux. il était bien mieux avant je me souviens Le petit-déjeuner
Nous reviendrons comme la chambre et la cuisine étaient exceptionnelles.
Récemment rénové Le petit déjeuner était meilleur quand il était préparé à la demande