Vol Phoenix : Trouvez un billet d’avion pas cher pour Phoenix

Points positifs : The aircraft was barely half full.

Points négatifs : Delay due to fog at LHR, but this is not the fault of the airline

Points positifs : Crew brilliant but seat very tight

Points négatifs : Boarding procedure slow and hectic

Points positifs : Everything is well organized, crew members were great.

Points négatifs : Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Points positifs : Comfy seats in United Polaris

Points négatifs : Crew didn’t ask enough for additional drinks (neither alcoholic nor water).

Points positifs : The connection was way too tight.

Points négatifs : Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Points positifs : All is great.

Points négatifs : Nothing is not good.

Points positifs : Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.

Points négatifs : Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.

Points positifs : My bag was lost!

Points négatifs : To have my bag delivered

Points positifs : We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences.

Points négatifs : Nothing

Points positifs : It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture

Points négatifs : Late boarding

Points positifs : The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.

Points négatifs : Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.

Points positifs : Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Points négatifs : Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Points positifs : Movie selection are great

Points négatifs : The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Points positifs : Smooth and fast.

Points négatifs : Headphones should be free. Also some free food would be nice.

Points négatifs : No mechanical failures or delays would be nice

Points positifs : Great staff and smooth on time flight

Points négatifs : Small plane

Points positifs : Everything is well organized, crew members were great.

Points négatifs : Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Points positifs : We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.

Points négatifs : The snack sandwich was freezing cold...

Points positifs : Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Points négatifs : ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.