Hôtels à Phoenix

Points positifs: The breakfast was great, a lot of variety. The kickoff dinner is perfect for us as we tend to eat lightly in the PM. Free wine and beer! Nice pool and hot tub. Clean comfortable rooms. Attentive, friendly staff.

Points négatifs: Nothing.

Points positifs: Was originally assigned room by elevator. Husband preferred away from elevator. Front desk was more than accommodating! No more rooms like we had available, gave us an upgrade without additional charge! Very clean and quiet! Will definitely go back!

Points positifs: Great hotel. Friendly staff!

Points positifs: The bell hops/valets were great! They were knowledgeable, fast and treated you like a VIP. They always called you by name when ever you had contact with them.

Points positifs: We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!

Points positifs: We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.

Points positifs: Very clean and easy access to parking and front.

Points négatifs: The power went out.

Points positifs: The resort is beautiful. The wait staff at the restaurant was fantastic.

Points négatifs: Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.

Points positifs: Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible.

Points négatifs: Nothing

Points positifs: Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.

Points positifs: Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.

Points positifs: The Royal Palms offered the perfect oasis for my boyfriend and I to completely relax and enjoy one another. We had the best vacation drinking Mai Tai's, Miami Vice's and Woo Woo's by the pool while catching some rays and laughing with each other in complete bliss. The room was perfect for romance, drinking wine on the balcony while over looking Camelback mountain and boning in the huge king size bed, tub and shower. Thank you Royal Palms and see you in 2015...Woo Woo

Points positifs: We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.

Points positifs: Nous avons beaucoup apprécié l'happy hour au T Cooks, excellent tapas. Personnel extrêmement poli et serviable. Chambre très confortable avec une cheminée, une belle propriété.

Points positifs: Très propre et accès très facile au parking et à l'avant.

Points négatifs: Il y a eu une coupure électricité .

Points positifs:

Points positifs: The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future.

Points négatifs: The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.

Points positifs: Free wifi and breakfast

Points positifs: My husband was in the hospital and your location was convenient.

Points positifs: The Price

Points négatifs: Their shud be a social hour in the evening

Points négatifs: Staff was super nice, polite and prompt to help.

Points positifs: The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience.

Points négatifs: No complaints from me.

Points positifs: Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby.

Points négatifs: Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy

Points positifs: Awesome breakfast.

Points négatifs: My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.

Points positifs: All of the staff were very cordial and helpful. I would recommend a stay here even for family.

Points négatifs: The power going out in the morning and not being able to get ready for the day before time to take off.

Points positifs: The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable.

Points négatifs: Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.

Points positifs: Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.

Points positifs: Room was exceptionally clean!

Points négatifs: First floor room.

Points positifs: Staff were friendly,breakfast was great,will do it again. Great mini vacation!

Points positifs: The location was great. Staff were very friendly.

Points négatifs: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Points positifs: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

Points positifs: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Points positifs: Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.

Points négatifs: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Points positifs: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.

Points négatifs: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Points positifs: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!

Points négatifs: Smoking in the general seating areas outside

Points positifs: Everything! Very Unique.

Points positifs: Many luxury features. Service very good and happy hour nice.

Points négatifs: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Points positifs: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.

Points négatifs: Room needed updated

Points positifs: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!

Points négatifs: nothing.

Points positifs: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.

Points positifs: Nous avons fêté notre anniversaire de mariage et on nous a surclassés dans une suite, et le personnel à la réception a envoyé une boisson, des chocolats et des fruits dans notre chambre quand ils ont appris que. J'ai adoré la chambre, le jardin de l'hôtel est fantastique, et nous avons apprécié le confort exceptionnel. Nous avons l'intention d'y retourner tous les ans.

Points positifs: If you're attending a function at the convention center, this is the perfect hotel.

Points négatifs: I wish that there was a small store for incedentals.

Points positifs: I do appreciate the employees and the easy access to many other attractions. That was nice

Points négatifs: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.

Points positifs: The view, the rate, the employees

Points négatifs: The carpet, the old Apple phone radio

Points positifs: The staff was friendly and I liked the amenities in the hotel.

Points négatifs: The bathroom was really small.

Points positifs: Walking Distance to Chase Field.

Points négatifs: Room had a vague smell of cigarette smoke.

Points positifs: Typical nice Hyatt hotel.

Points négatifs: Fix the hot water!

Points positifs: Very close to Talking Stick Resort Arena and Chase Field.

Points négatifs: Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.

Points positifs: Nothing

Points négatifs: Everything.

Points positifs: The heart of downtown Phoenix within walking distance to restaurants and bars downtown.

Points négatifs: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

Points positifs: Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available.

Points négatifs: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

Points positifs: Staff was friendly and helpful.

Points positifs: On a une vue splendide sur les tarifs, les employés

Points négatifs: La moquette, la vieille pomme téléphone radio

Points positifs: Value for your buck.

Points négatifs: The heater didn't work, it was cold.

Points positifs: The included breakfast was good, as was the access to a computer and printer.

Points négatifs: We found a toenail clipping on the carpet floor which made us uneasy able the overall cleaniness of the facilities.

Points négatifs: The air conditioner could of been colder even though we had it on 60. Overall we loved our stay

Points positifs: On en a pour son argent.

Points négatifs: Le chauffage ne marchait pas, l'eau était froide.

Points positifs: Everything was very nice. Staff incredibly friendly and helpful, especially Kevin. Comfortable room and great bed. The only issue was that it was difficult to regulate the room temperature. The fan on the HVAC was noisy .

Points positifs: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce

Points positifs: Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas

Points négatifs: Pool was fairly small

Points positifs: The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.

Points négatifs: The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.

Points positifs: Good house keeping, friendly staff

Points négatifs: Limited restaurant menu

Points positifs: my stay was clean, high grade and complete with good services, thank you.

Points positifs: comfortable bed. Plenty of space in the room. Liked the big screen tv.

Points négatifs: Can't think of anything.

Points positifs: Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.

Points négatifs: The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.

Points positifs: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.

Points négatifs: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.

Points positifs: I loved the bed

Points négatifs: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.

Points positifs: Bon entretien, personnel sympathique

Points négatifs: Menu limité au restaurant.