Hôtels - Phoenix

The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful.

The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.

Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants.

Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.

Nothing we walked in and an hour and a half later we were on our way to a new hotel.

They did not honor their contract

I like its location and its proximity to downtown.

carpets are old, furniture is old, its just old and tired and needs to be renovated. The room was very clean and they do a good job keeping it up but management needs to get rid of the old furniture and televisions.

Très bel emplacement et installations.

Nous nous attendions à des bons services et équipements haut de gamme, mais le personnel et notre chambre étaient tout simplement médiocres. Tout d'abord, nous avons dû attendre 10 minutes pour nous enregistrer. L'agent de check-in devait faisant quelque chose qui lui prenait du temps, mais n'a pas pris la peine de s'excuser pour l'attente, ni d'héler un collègue pour nous aider. Mauvaises manières. En plus, nous avons payé pour lits de taille queen, mais notre chambre était équipé de lits doubles. . Il était tard et nous n'avons pas d'humeur pour faire des histoires, mais c'était tout simplement ... miteux. Rien de bien méchant, mais ce n'est pas bon.

Customer service was great!

walking distance to anything downtown; very clean; friendly staff; excellent bed

no free wi-fi???? $17 parking????

comfortable bed. Plenty of space in the room. Liked the big screen tv.

Can't think of anything.

Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.

The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.

Vin à l'heure de l'apéritif, repas légers, un bain à remous et piscine, restaurant mexicain près du lobby !!

We liked the size of the room. And it was clean

We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.

The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.

First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.

Front desk personnel were nice. Internet reservation produced a popup 2x implying my reservation did not go through and while on hold trying to do it on extended stays system i made one through kayak. Got there and had 3 and she cancelled the other 2 without question. No bugs. Even though worn, bedding was clean. Towels clean. Non smoking roomDid not smell of smoke.

Gross, gross, gross carpet. I deal with worn facilities andclinens if clean but would have worn my shoes full-time if I didn't have sandals with me. Online reservation implied failure to reserve 2 times while actually setting up a reservation. Call in reservation, hung up after 13 minutes on hold.

Nothing

Extremely dirty facility and room. Very questionable characters roaming around. Toilet overflowed to point where had to use all towels to stop water and front desk states to just bring soiled towels down to front desk to exchange. Janitor didn't mop up mess or anything. Neighborhood is not great and really not near anything of importance in Phoenix. Only reason we picked here was due to SuperBowl prices.

Nothing

Everything.

The heart of downtown Phoenix within walking distance to restaurants and bars downtown.

The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

La chambre était propre et tout fonctionnait bien, c'était bien d'avoir un frigo, proche de l'aéroport et la navette gratuite pour l'aéroport est un avantage considérable.

Petit-déjeuner gratuit pas si bon que ça. Le campus ouvert et les gens qui traversaient rendaient l'endroit pas très sécurisant

The many pillows were luxuriously thick. The halls were quiet. The breakfast choices were outstanding for the money.

Our first room had a distinctive (cigarette-type) odor to it, however the front desk immediately corrected it by assigning us a different room.

Great value for the money

Staff was very friendly and did everything in their power to make the stay comfortable. There was a nice flat screen tv in the room.

Rooms felt uninviting, no where to plug electronics in, very strong orange cleaner smell in the room. Walls very thin, could hear the couple next to us, no breakfast offered at all. We stayed on the 4th floor, only ice machine on the 3rd floor at the very end of the hall...a little creepy. Very outdated bathroom fixtures, tiles and small cheap white towels. I would much rather stay at a chain hotel next time.

BED A/C unit POOL / Washer facilities Access Room appearance.

Pool hours were ALWAYS disregarded and loud partying going on till the early hours. ECHO between the 2 buildings. CONSTANT clanging of unlocked / keyed metal gates. A hard to adjust hot / cold shower. Kreuger 1 cup coffee maker<< Should be a small pot coffee maker. No freezer in fridge.

We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.

I was allowed to check in early. The room was nice.

I did not know there was a resort fee, not surprised but did not know. The cardio in the fitness center was good. More weights and pin loaded machines are needed. It could also use a Jacuzzi. One pool in the resort should be designated adult only.

Breakfast was awesome. Super friendly and professional staff. Didnt like the room decor. Nice pool area and great jacuzzi.

I got three bug bites and I'm pretty sure they came from the room.

When my husband went to use bathroom the water in toilet was brown, then after flushing the toilet kept running he had to stick his hand in toilet to get it to stop. Meanwhile I had called for pillows and they said we had to come to get it at desk ourselves because the person was doing happy hour. After the third time he just fixed it We figured no one available. In the morning he is doing room sweep to make sure we had everything he held up a sock and comb from under bed that was not ours. When addressed to front staff she said well I would refund you something but you are a prepay. I stopped going to best western year sis ago for poor quality, we decided to give another try... Won't do that again.