Complexes hôteliers Phoenix

Très bel emplacement et installations.

Nous nous attendions à des bons services et équipements haut de gamme, mais le personnel et notre chambre étaient tout simplement médiocres. Tout d'abord, nous avons dû attendre 10 minutes pour nous enregistrer. L'agent de check-in devait faisant quelque chose qui lui prenait du temps, mais n'a pas pris la peine de s'excuser pour l'attente, ni d'héler un collègue pour nous aider. Mauvaises manières. En plus, nous avons payé pour lits de taille queen, mais notre chambre était équipé de lits doubles. . Il était tard et nous n'avons pas d'humeur pour faire des histoires, mais c'était tout simplement ... miteux. Rien de bien méchant, mais ce n'est pas bon.

La gentillesse du personnel, l excellent rapport qualite prix

J'ai bien aimé l'emplacement sur la 16 e rue. Jolis bars et restaurants à proximité. Parc aquatique était très amusant.

Les chambres sont un peu vieilles. Parc aquatique était plus petite que ce que j'espérais. Pas beaucoup de choix pour dîner sur place pendant l'été.

Les jardins étaient magnifiques et en excellent état. Les chambres sont grandes et disposent de tout ce dont vous avez besoin. L'emplacement était excellent. La salle de gym était incroyable !

Le lit n'était pas des plus confortables que j'ai utilisés dans un hôtel. Surtout pour le prix. Comme il faut s'y attendre, le service de restauration sur place est extrêmement cher. Les frais de villégiature sont élevés et non facultatif - on s'est fait avoir !

Le cadre de l'hôtel et l'aménagement du resort avec les diverses picines est vraiment bien agéable.

Il est domage qu'une partie de l'équipement aquatique n'aie pas été accessible (tobogan et rivière). Pour des raisons de basse saison ai-je compris, mais quand on regarde le site, rien n'est précisé à ce sujet et donc engendre un peu de frustration de ne pouvoir jouir d'un des éléments qui nous ont attiré à choisir cet hôtel

Nous avons fêté notre anniversaire de mariage et on nous a surclassés dans une suite, et le personnel à la réception a envoyé une boisson, des chocolats et des fruits dans notre chambre quand ils ont appris que. J'ai adoré la chambre, le jardin de l'hôtel est fantastique, et nous avons apprécié le confort exceptionnel. Nous avons l'intention d'y retourner tous les ans.

The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.

The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel.

The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.

Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)!

While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.

Les chambres sont spacieuses et très propres. Le personnel est courtois et attentif. Le prix est très abordable compte tenu de la qualité des chambres

The grounds and villas were simply beautiful.

Le personnel était super sympa et serviable. La piscine est magnifique et le personnel très prévenant. Le restaurant de l'hôtel était délicieux.

Très satisfaits de tous les petits extras ! Parking gratuit, happy hour, accepte les chiens, belle piscine avec plage, et navette. Également en rejoignant Rewards nous avons eu du crédit Internet, petit-déjeuner et le bar.

L'endroit était spacieux et le personnel était très serviable. Les chambres étaient propres et grandes.

La seule chose que je dirais est la connexion wi-fi ne fonctionnait pas, mais le personnel m'a remboursé le prix. j'aimerais que ça soit plus simple.

Gorgeous grounds. Beautiful room. Awesome bathroom

An $80 erroneous charge had to be removed and it took at least 30 minutes

Beds were comfortable. Location was great.

The A/C needed to be repaired one night but hotel gave us a $100 credit which was great! Also, the A/C was a little load being it is in closet next to bedroom.

Parking gratuit, commerces à proximité hôtel confortable

RAS

décor très agréable.Personnel avenant.; Petit déjeuner de qualité.

Tarif connection internet exhorbitant. 1 dollar par minute au business center!!

Personnel très aimable, prestation haut de gamme, on se sent chez soi

Hôtel très agréable dans son ensemble. Joli cadre, pas de nuisance sonore, personnel accueillant, petit déj de qualité, piscines sympa.

It was very convenient with all the necessary resources readily available

The food was of a low standard

Its location and easy access the staff was great

Nothing

This is not 3 star hotel It is like being in The 70's

This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!

We returned to The Sanctuary to celebrate our 25th wedding anniversary. Everything from arrival to departure was top notch. The grounds and rooms are lovingly cared for. The staff is warm and attentive. The size of the resort is just right--not too huge and not too small. We prefer the Mountain Casitas to the Spa Casitas. They tend to be quieter, in our opinion. We enjoyed the outdoor seating/bar area for Happy Hour a couple of times; if you have 1-2 of the small bites and drinks from the menu it's a great value. Hiking Camelback Mountain: don't go on a weekend--too crowded.

Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.

I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.

Location was great and the suites are huge, had a very nice stay. The staff was very friendly and accommodating.

Friendliness of the staff.

Nothing

Our girls weekend was horrible. First it was 50.00$ to get into the pool with 2,000 other people. So we had to find another resort to relax at. And then our plumbing went out and was not accommodated until we called and complained. We were told to use the bathroom in the casino and we had no place to shower. The only bright spot was the front desk manager upon check out who was completely embarrassed about how we were treated.

Room design is great! Room is very comfortable.

Fort Knox ... the process for getting into the pool was ridiculous. 4 stages of security... worse than TSA

Impeccable service!! The service alone would bring me back! Gorgeous views!

Beds were so uncomfortable. We didn't get a good nights sleep either night we were there and woke up with stiff backs.

Luxury and Service in every aspect. Spectacular property with beautiful views all around. Attentive Staff and fantastic facilities.

The atmosphere. Sun and pools. Indoor/outdoor living.

Food was average. Room service food was below average. Drinks were not good. You really need to step up your menu on food and train all your bartenders how to make a decent drink. Expected a lot better for the money!

Amazing pools and great relaxation spot. 2 year old loved the sand beach pool.

You definitely need a rental car.

A very nice hotel. Beautiful desert location. Nice golf course. The pool area is the highlight.

Walked thru the casino - needed a gas mask to get through it. They had trouble finding our reservation from Kaqak.

Clean rooms, clean resort, awesome pools. 20+ minutes outside of Phx but only 5 min from town of fountain hills which basically has everything you would need. Overall very pleased with stay and resort .. Didn't eat at restaurants on site but there were a few.

Beds not so comfy. Also pool bar didn't open till 1:00 and it was only staffed by one bartender who was very busy. Free coffee and tea was available in lobby till 6am? Thought 7am would have been more reasonable.

Les réceptionnistes étaient très sympathiques !

Les équipements sont un peu vieux, mais sont très bien entretenus, très propres.

je recommande cet hotel...nous avons ete enchante...pour la proprete..les petits dejeuners gratuits..et le coktail offert en fin d apres midi...nous y retournerons..

Love the warm weather in Phoenix. Location good. Enjoyed the pool.

Pay $10/night for parking (in the middle of the desert). WiFi cost $12/night and didn't work - needed to plug in. For $200/night - this should be included.

Everything was very nice - the room was very clean and comfortable - atmosphere was great

had to pay $10 for parking. When we return to the resort for the evening there were no parking spaces. Had to park in a dirt parking lot.....we paid $10 for that????

Grands apparterments très confortables et bien équippés. Activités proposées par l'hotel (mini-golf, croquet, piscine, spa, tennis etc...). Personnel accueillant et serviable.

Loved the area, secluded, private, beautiful green terrace, birds, community garden, walking grounds

Flying bugs, uncomfortable bed (we had decided to stay another night after loving everything when we entered the bungalow, but had to change our minds the following morning after terrible sleep on the mattress), staff was not available at all times (it seems they live on property so the office was always closed and calls were not always answered)

Everything

Going to the orange iguana and enjoying the food, drinks, and entertainment!

I requested A king size bed,did not get it and my room was not ready at check in. Last I also tried to checked in early, and I was given a room to far from the parking lot, I have a broken ankle, using crutches:(

The main swimming pool. It was relaxing to have privacy within the pool.............the cup shaped areas and the waterfall are what make the hotel !

Rooms are to small. Lighting is pooor.