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Propre et sympa. J'ai été impressionné par le service et les gens Il n'y a rien. Ils ont fait un excellent travail !
Le petit déjeuner offert Le excessivement chers room service
Un bain à remous, le petit déjeuner est gratuit, les chambres sont spacieuses. lente et peu fiable, en particulier pendant le week-end animé.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
The location Parking was not included in the price. It usually is.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
le personnel était super. L'emplacement est fantastique rempli de fumée... vraiment intolérable. Le casino et les chambres.
Situé en pleine nature ! Sur les pistes de ski. Super buffet diner pas cher dans l'hotel voisin --> Harras'h
La propreté et la gentillesse du personnel de l'hôtel
A proximité de concert. Super chambre avec une vue sur le lac Tahoe. Il y a un Starbucks bien situés proche les ascenseurs. Le lit n'était pas très confortable. Nous avons séjourné en face de Harrah's last time et le lit était imbattable. Cependant, nous avons beaucoup aimé la chambre bien mieux à Harvey's.
La vue, à une courte distance à pied de la ville, chambre magnifique. Nous reviendrons à coup sûr :)
grande chambre avec salle de bain en deux parties, plus salle bain/douche séparés : vraimment bonnes prestations. vue sur le lac selon emplacement évidemment. internet non compris c'est pas normal pour le prix, et pas de petit déjeuner ; par contre un des resto en fait à prix "raisonnable" sinon pour "lunch et dinner" exorbitant, ne parlons pas des prix du "hard rock café" et du "steack house" à 75 dollars l'entrecôte...
Trop nombreuses ventilées ascenseurs
Hotel très bien situé,avec vue des chambres sur le lac.Dépaysement extraordinaire.
Chambre de bonne taille très beau et confortable Je le recommande à tout le monde Bon jeu d'argent, nourriture et bon rapport qualité/prix
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
Staff was wonderful! Best service I have ever had! From beginning to end!
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
It had a nice cabin feel to it while being far from rustic
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
Free breakfast Backed up tub drain
Great location, great stay Just could of used a microwave
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Location, breakfast Small room
Location Dirty rooms, roches , and dirty pillows
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
The room size was good as was the location, within walking distance to Harrahs. Not a big deal, but the hot water took a few minutes to warm up from freezing cold.
Price location privacy You get what you pay for nothing to dislike. Would stay again.
Great value, very helpful staff, highly recommended.
The location was very close to the casinos We ordered a room with a Jacuzzi tub and the tub was broke but they gave us our money back so that was OK
The management was very accommodating to the few requests we made. Very comfortable 10 days with everything we needed for an inexpensive and pleasant stay. Only steps away from casinos, restaurants, shopping, theater and gondola to top of mountain. Excellent value! Nothing
Blissfully quiet! Simple breakfast every morning, in room coffee pot, microwave and mini-fridge with freezer was perfect for our stay. Kept our snacks and sodas cool and allowed us to brew our own coffee and tea. Microwave was a bonus to reheat leftovers from the local restaurants. Steps away from Harvey's and Harrah's and Heavenly Village. Cute and delish taco stop next door. Walk to the beach equipped with beach front dinning. Comfy bed! Slept better here than at home - okay, that may have been because we got away from the kids. Excellent wifi, and plenty of TV and HBO. We are telling everyone about this hidden jewel; for the money, its as good as it gets. The motels with numbers in their names charge twice as much for 1/2 the comfort and even less amenities. We are already looking ahead to book again. Still can't get over how wonderfully quiet this corner of the universe was at all hours of the day and night. We would have loved an outdoor hot tub, but not a big deal. They have rooms with spa tubs, and next time we'll book one of those rooms!
The location was great It has a musty smell, the bottom sheet was not a fitted sheet so if I turned over I would take the sheet with me and be laying on the bare mattress :(. The bathrooms were not super clean.
This was a great stay. The room was close to the parking lot, bed was comfortable, wifi was reliable, and my partner and I got a good night's rest. Of course you can't expect 5 star experience (whatever that is), but for a ton of privacy, clean and comfortable room and bed, and the distance from there to the beach/shopping center, for the price ($70~/night) it was awesome! The continental breakfast was limited (cereal, orange juice, alright cinnamon buns, oatmeal, coffee, tea, apples and bananas). It was probably first-come, first-serve, yet no one told us of this policy or when it started (7am-9am). I recommend staff to tell us when it is available and what is included. I wouldn't pay extra for the breakfast.
It was economical and ideal since we just wanted a place to sleep while visiting. Check-in and check-out were very smooth. Beds were fine. Included a pass to the nearby beach. Only a few things were not good: The window blinds didn't darken the room very much, and the provided breakfast in the morning was very basic: two cereals, some donuts, and coffee, milk, & OJ.
Location was central to everything. Breakfast was hot and good variety of food. Too noisy at night. Me and my family were kept up by a noisy neighbors who were drunk, screaming, and banging on the doors from 12am-430am. Horrible!! I had to call the police and hotel management, but it didn't help much. We had a big headache in the morning. Ruined our next day.
Breakfast was better than I had expected. Room was overall comfortable and clean. Limited parking at night. Rooms are not very sound proof.
Nous avons apprécié la situation, proche de la plage et la possibilité de bénéficier d'un accès gratuit pour y aller. Le petit déjeuner était minimaliste mais appréciable tout de même . L'accueil pourrait être amélioré car un peu rude au départ. Le personnel et devenu plus chaleureux ensuite.
lit chambre, proximite du lac
très bien situé et la chambre est impeccable. le personnel est désagréable et le petit déjeuner soi disant inclus est inexistant: des pommes et des beignets...
acces a une plage privee. proximite de la plage et du "centre" petit dejeuner
Hotel particulièrement bien situé face aux cabines de montée aux pistes d'Heavenly.Petit déjeuner inclus Petit Dejeuner (pas assez de tables et choix restreint)
proximité du lac
Les animaux de compagnie sont les bienvenus, les chambres et le linge de lit étaient propres et c'est très bien situé Prix très haut pour une basse qualité
La chambre était propre et il y avait tout ce dont nous avions besoin pendant notre séjour à Tahoe. Le personnel était très sympa aussi.
Sa proximité avec le centre de restauration, des magasins d'alimentation et à une courte distance à pied du lac et ils acceptent les animaux. Nouvelles améliorations à l'intérieur et à l'extérieur, je continuerai à venir ici pour mon séjour tous les ans. Il n'y a rien.
Les chambres sont propres et très bien situé Le petit-déjeuner, il n'y avait pas de chaînes TV
Everything was excellent the outside of the hotel was not so great but inside it was absolutely gorgeous from inside really romantic. The staff was extremely helpful and nice would definitely come back to this hotel
This place is awesome! We got the Tahoe suite for our honeymoon and it couldn't have been any more perfect. The room is super comfortable and romantic. Good size Jacuzzi tub, big walk in glass shower, huge bed, super warm fireplace. It could not have been any more better. I did a lot searching and reading reviews to find a good place for our honeymoon and it all paid off by finding this place. we will definitely be coming back again.
What a wonderful experience we had, in every way! The rooms looked as if they were newly remodeled. It was clean, and very comfortable. The bed was the most comfortable bed we had ever slept in!! The location was perfect. It was incredibly quiet, yet conveniently located near everything. Dustin at the front desk, was professional, friendly and accommodating. He made out stay feel special. What a wonderful, romantic get-away!
We stayed here for a week and loved every minute of it. THe rooms are nicely decorated and the jacuzzi, fireplace, and glass walled shower make it very romantic! The staff were all very friendly and went out of their way to be hospitable to us. They had great recommendations for what to do around Tahoe. We will definitely visit here again.
It is a very romantic room. The room was a little small and the bath tub is kinda hard to get in because its on sort of a pedistal. Also you have to the next door hotel to check in.
The room surpassed my expectations, the staff was beyond friendly & the room was as clean as if my mother did it herself. N/A best hotel experience thus far.
Location & service. Main parking lot was small, but more parking available in rea lot.
It was so romantic. Hot tub was the best part. Shower was also nice. Close to everything. I couldn't turn on the fireplace. And no long mirror in the room.
Location Noisy Air Conditioners
Two weeks ago we spent a romantic getaway to the Secrets Inn. It was GREAT!!! Are room was prefect and the jacuzzi was the best. Had access to a private beach. Next time I visit Tahoe I will stay again. Heads up the Inn has no kids or pets. Great for couples!
It was situated exactly between the lake and the gondola to get up to Heavenly ski resort--perfect to be able to make the most of a trip. The room was lovely & is perfect for a couple's retreat. The fireplace & jetted tub made the snowy weekend feel cozy. The only drawback was that the room was so small; it was very cute and cozy but there was very little space to move about.
We pulled in because the grounds and property looked well kept. Every car there was high end - lexus,mercedes....the outside doesn't do it justice at all! This place is family run, Debbie and Lynn know every nook and cranny in Tahoe and the best place to do anything!! The rooms show their pride in 'ownership', you wouldn't know they hadn't invested every dime in the place. There is no other place that offers jacuzzi, fireplace, huge shower and location, location, location! The whole experience was delightful, it snowed big time and their son was out cleaning off the cars for the people in the morning. How could anyone stay somewhere else if you'd tried this place? Not us, we'll be back and won't stop telling our friends and co-workers about our 'Secret' Inn.