Hôtels à Surfers Paradise

Points positifs: Proximity to dining and beaches.

Points négatifs: Misleading pictures and very badly maintained.

Points positifs: The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!!

Points négatifs: The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed

Points positifs: Location, the view, facilities, staff...

Points négatifs: A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.

Points positifs: Great view, well designed room, large bed (we were upgraded to delux), good room facilities

Points négatifs: Had to pay for parking

Points positifs: Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great

Points positifs: The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance.

Points négatifs: Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.

Points positifs: Chambre

Points négatifs: L'emplacement était loin de la plage

Points positifs: J'ai reçu un surclassement incroyable dans une chambre immense que je ne m'attendais pas mais très apprécié ! Dommage que ce ne soit qu'une nuit. La chambre était super, balcon, immense salle de bains. Le lit était super, il y avait aussi un bureau. Impossible de le faucher. Le tram est juste à l'extérieur de cet hôtel, donc très pratique.

Points négatifs: Pas vraiment sûr de ce qui était dans la région mais j'avais une voiture et j'allais rencontrer un ami. J'ai vu la station-service de l'autre côté de la route pour prendre des morceaux et des bobs de.

Points positifs: Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation

Points négatifs: None

Points positifs: The location of the hotel is very nice. We can actually see people playing on the beach in our room.

Points négatifs: Room service was somehow disappointed because no one had replaced toilet paper for our room.

Points positifs: Very helpful staff, attractive decor, spacious room with balcony.

Points négatifs: Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.

Points positifs: comfortable and clean

Points négatifs: Location and overpriced breakfast.

Points positifs: The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.

Points négatifs:

Points positifs: Room was really big , huge bath and separate shower

Points négatifs:

Points positifs: the staff where excellent especially teh concierge and housekeeping team

Points négatifs: quite a walk from the centre

Points positifs: The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic.

Points négatifs: We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.

Points positifs: - value for money, good for family,near to public transport, excellent location

Points négatifs: --

Points positifs: La chambre était très bien située, de même que l'hôtel en général...

Points positifs: The hotel included nice restaurants that provided delicious food and great service. Rooms were of decent size and the location was within walking distance of the main shopping area.

Points négatifs: In short, we were placed in the first room on level 8 that had blood stains on the curtains. We requested to change the room and were able to, but the hotel didn't recognize or acknowledge our concerns. The second room on the same level had further stains on the blinds and carpets that make you realize that this is a party hotel for "schoolies" and not adults, couples or a family retreat.

Points positifs: Location was in the city near the heart of town

Points négatifs: I was staying at the hotel and thought it would be nice to have some appetizers and a drink at the bar in the lobby, after I ordered a security officer came up to me and said hats were not allowed in the bar after 7pm. I had never been in this bar so I had no idea of a dress code at it was 7:15 so I wasn't really formally dressed for an evening just yet because I had spent the day on the beach. I am an executive at my company, I am usually always dressed well but that day I had board shorts a t shirt and a hat. I explained to security I was simply going to pay for my drinks and go upstairs when he left onto the bar, put his arm down and said "it's simlple mate you can either take it off or I'll do it for you" I was so taken back; I'm staying in a 5 star hotel and never expected to be threatened physically by a member of their staff. I immediately responded with that's not the way to talk to people, I approached the reception and asked for the GM... The GM was not on so an assistant manager was the acting duty manager. As I'm explaining to the Asst Manager I was so distraught by the school yard bully approach of a corporate prestigious hotel that the manager himself could tell it wasn't appropriate what there security had done. I look over at the bar area near the hotel lobby and the security is standing outside with a smirk on his face staring me down followed by putting his hands up in a threatening gesture. I asked the manager if he felt that tactic was appropriate given the situation and he agreed it was wrong and offered me free drink ticket. The last thing on my mind was having a drink inside the bar where the own staff seem to be out of control. Aside from many other things I felt were very lacking in this hotel that was enough for me to want to leave, I wouldn't recommend this hotel to my enemies.

Points positifs: nice place, good staff

Points négatifs: hot water didn't work, couldnt have a proper shower

Points positifs: The bed was really comfortable

Points négatifs: The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.

Points positifs: The staff responsed well to a complaint.

Points négatifs: The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.

Points positifs: Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in)

Points négatifs: When requesting car from car park, concierge was having another conversation whilst on phone to us.

Points positifs: The bed was Sooooo soft

Points négatifs: Not a long enough holiday. Wanted to stay longer.

Points positifs: The buffet breakfast was good.

Points négatifs: Poor staff attitude.

Points positifs: Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view.

Points négatifs: Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.

Points positifs: location, cleanliness, staff demeanour, breakfast dining area & food.

Points négatifs:

Points positifs: Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.

Points négatifs:

Points positifs: Location was great and priced well

Points négatifs: The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself

Points positifs: I liked that it was within walking distance to a variety of shopping and food outlets.

Points négatifs: No - nothing major that I didn't like

Points positifs: Le meilleur hôtel de la ville

Points négatifs: Le wi-fi était horrible.

Points négatifs: I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.

Points positifs: It would have been nice to have the towels changed during the week

Points négatifs: The use of the car park

Points positifs: The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.

Points positifs: Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for.

Points négatifs: The lifts gave cause for concern

Points positifs: the food in the resturant was great

Points positifs: heated pool & spa

Points négatifs: the bed. did not like two single beds pushed together, very uncomfortable.

Points positifs: Commodité pour tout

Points négatifs: Je n'aime pas quand le responsable est venu dans ma chambre 2 nuits et me demander que tout est ok, je lui demandais pourquoi vous continuez à venir et à demander ça

Points négatifs: On ne pouvait pas se connecter sur le wi-fi.

Points positifs: L'hôtel est proche du centre-ville et de la plage. Les chambres étaient d'une taille convenable et assez confortables. De bons stores bloquaient le soleil.

Points négatifs: La chambre n'était pas des plus propres. J'étais au 20ème étage et la musique de la boîte en bas était encore assez forte.

Points positifs: Très bien situé. À seulement 1 pâté de maisons de la plage et 1 pâté de maisons de la rue commerçante principale.

Points négatifs: Les salles de bain sont dégoûtantes. Cet hôtel est un 3 étoiles.

Points positifs: Whilst initially we were given a room that hadn’t been made up (housekeeping made a mistake and confirmed the room had been cleaned when in fact it had) however the lovely girl at reception quickly rectified the situation and also gave us a free upgrade. Our room faced the beach and was an absolute stunning view.

Points négatifs: This is not something that worries us but it should be known that the nightclub music can be heard till all hours in the morning (even on the 24th floor where we were.

Points positifs: Lovely breakfast. Even gallons n chocs in room as was birthday treat.

Points positifs: The staff at concierge and reception desks - really helpful.

Points négatifs: Finding hairs in my bathtub when I walked in..

Points positifs: Really good position, doorstep from Hard Rock Cafe and central road, few minutes walk from the beach

Points négatifs: Wi-fi is not included, you have to pay for it The aircon wasn't working and they fixed it the 3rd day we were there

Points positifs: We really enjoyed staying at this hotel. Location, rooms, facilities and staff were great .

Points négatifs: Honestly there is nothing I can complain about that.

Points positifs: the rooms are nice and big. the staff are friendly

Points positifs: la propreter et aussi le service et la disponibiliter du personnel et de meme que le confort

Points positifs: Location was eecellent .. very close to beach, shopping, etc .. in centre of Surfer's

Points négatifs: room was dated and in need of refurb. clean but not fantastic

Points positifs: My room was on floor 34, and i had a grate ocean view.Hotel was located beside cavil avenue, a good shopping center.

Points négatifs: Hotel furniture is old, but its fine.

Points positifs: proximaty to the beach and the main avenue of surfers paradise

Points négatifs: the seafood tower which they promote was very poor and nothing like advertised

Points positifs: the position of the hotel and the people working there were very friendly

Points négatifs: room smelt when you walked in. funny odour in the rooms

Points positifs: hôtel très bien situé. proche des activités et de la plage. Woolworth en bas de l'hôtel et boutiques dans le centro en bas de l'hôtel. Restaurant de l'hôtel excellent Qualité -prix bien

Points positifs: Situation idéale dans un quartier animé avec toutes comodités pour le shopping, la restauration et la proximité de la plage.

Points négatifs: Dans la cas où l'on règle sa note avec une cb on vous taxe d'un pourcentage supplémentaire. Il est regrétable que cette information ne figure nulle part. il est donc bon de le savoir.

Points positifs: Personnel trés agreable,hotel accueillant, propre, trés bien situé

Points négatifs: le spa a été tiede un soir

Points positifs: j'ai aimé être directement au coeur de la zone piétonne et de la galerie marchande où les boutiques sont sympas. Pas besoin de voiture!!!

Points positifs: Grand hotel proposant de nombreux services et proche des accomodations. Personnel chaleureux et prêt à rendre service.

Points négatifs:

Points positifs: J'ai apprécié qu'après avoir rendu la chambre, nous puissions quand même profiter de la piscine.

Points négatifs: L'hésitation quant à l'effectivité de ma réservation sur internet.

Points positifs: I loved the style, service and facilities at the Marriott. It had a wonderful spacious pool with a pool bar, an amazing Spa downstairs with excellent staff and expertise and offered all the 'perks' of a luxury hotel. Just what we needed for a relaxing break!

Points négatifs: It didn't have showers in the toilet area of the outdoor pool space.

Points positifs: The private beach area was great for the kids.

Points négatifs: The buffet was way overpriced.

Points positifs: The beach/pool was very nice, with the fish and wild water dragons sunning themselves on rocks. The tall ceiling lobby and old world design was nice.

Points négatifs: We thought the beach view room was over stated. The location was central enough if you have a car, but without the walk to surfers and ammenities is a bit far. Shuttle buses, of reasonable rates, to/fro the attractions and airport would be nice.

Points positifs: The hotel lobby was amazing and the staff came running out to grab our bags with a smile great first impression. Everything and more then was expected the elandra club retreat was worth the extra, pools were amazing!

Points négatifs: No all good

Points positifs: all good except for poor shower and 2 double beds not a king size bed

Points négatifs: see above

Points positifs: Staff at Reception were welcoming and informative. Breakfast was promptly served despite the restaurant being very busy. Room was excellent, comfortable bed and large bathroom. Will stay again when visiting the Gold Coast.

Points positifs: Polite staff Clean room Fresh Food Fantastic swimming facilities (best on gold coast)

Points négatifs: Very poor service in Lagoon rest on first night. We received the incorrect food order (ordered a la carte) and we did not receive our drinks. The manager was very good and offered one of the meals at no cost

Points positifs:

Points négatifs: The Fact that I book through this website and got all the way down there to be told they had no rooms left and that you people hadnt up dated or closed your site and that the Marriott then had to ring around to find us accomodation but luckily someone cancelled and we got our room anyway

Points positifs: So beautiful and the staff were amazing. Can't wait to go back and stay there for our honeymoon.

Points négatifs: Everything was perfect can't complain about anything.

Points positifs: I have to comment on how quiet it was. This is often a problem for me when staying in motels and am pleased to say this was not the case at the Marriot. I also enjoyed the friendliness of staff they struck a nice balance between efficiency and friendliness.

Points négatifs: I prefer an earlier check in

Points positifs: The food in the restaurant was divine both for dinner and breakfast

Points positifs: the pool and spa

Points négatifs: alot of things i didnt like.like the room wasnt the room i booked for.the recpit was printed in the wrong name,not my name,shower was to small and also bathroom was to small.also beds werent good,it was two singles had to push the beds together.service was poor.

Points positifs: The room was large and well appointed - small kitchenette, large lounge, good size bedroom and bathroom. Everything you could want. Great balcony although a couple of blocks from the beach so not overlooking the beach - good view though down the Surfers strip. Breakfast good value at $15/head for guest (ask reception for voucher cards for the discounted breakfast buffet) - lots of choice of continental and hot breakfast options.

Points négatifs: First room I was given had an air conditioner which sounded like a old dodgy fan, but reception was happy to move me. The room I moved to had a great air con. The TV made a high pitched whining noise for the first 5-10 minutes or so after it was turned on - was OK as noise went after it warmed up.

Points positifs: The size of an (ordinary) room was impressive; it included a full lounge-room and kitchenette as well as bathroom/toilet. I was also impressed at the helpfulness of a male receptionist on the night of my arrival when two washing machines in a row failed to operate.

Points négatifs: The hotel sells a container of cow's milk at well above the ordinary retail price and charges twice as much as anywhere else does for access to washing and drying machines. These prices imparted a sense of opportunism rather than of customer service.

Points positifs: I liked everthing!

Points négatifs: NOPE

Points positifs: Comfortable and convenient location.Bistro breakfast good quality and value.

Points négatifs: Room had Tea and coffee ingredients but no jug for water heating.Also no soap in bathroom

Points positifs: A sHORT walk to a patroled beach.. The breakfast was very good. The 2bed rooms were more than we expected.

Points négatifs: Being woken up in the middle of the night with a fire alarm. Set off by single sex group and being aloud in a very nice family hotel

Points positifs: Even though we only stayed a few days we found A.S.h rooms very comfortable and well set out meeting all our requirements, the staff extremely helpful and professional,the pool area lovely and the buffet breakfast great. Also happy with the rates and would definitely recommend this hotel to friends and stay again ourselves.

Points négatifs:

Points positifs: The room was quite private and there was plenty of hot water. Furnishings were generally comfortable. My room service meal arrived quickly.

Points négatifs: The tv reception and choice of channels was poor. Internet was a fee for connection. The airconditioner could not warm the cold room. There were no extra blankets and when they were requested they took a long time to arrive and only then after a second call to the service desk.I Ordered one main meal and 2 arrived, which I paid for because I didn't look at the delivery tray when the room service arrived. Parking was inadequate for the number of guest rooms and the spare space was advertised as tow away zones. The decore is dated and really needs a vamp up. There was mould in the bathroom and the outdoor balcony was quite neglected and dirty. I kicked my toe on a door stop that was in the middle of the bathroom floor- It hurt!

Points positifs: the parking

Points négatifs: they haven´t free internet. you shoud pay 6 dollars per 1/2 hour.

Points positifs: The convenience to its location without being right in the bustle of Surfers.Caring staff.

Points négatifs: I dont have any complaints,all was very well.

Points positifs: bon emplacement, photos sur site à l'identique, tres bon rapport qulaité/prix

Points négatifs: le client doit faire le ménage avant son départ et pas de changement de draps ou de serviettes pendant le séjour

Points négatifs: the light in the gym is too dark and make people feel cold

Points positifs: The hotel was family friendly, close to the beach, and close to the main shopping centre of Surfers Paradise. It was clean and tidy, both the room and the shared facilites, and secure. Plenty of families were using the pool and the barbeque facilities

Points négatifs: There was nothing wrong the the hotel as such however the dryer in our appartment did not work correctly.

Points positifs: The hotel facilities are excellent, close to beach, shops, restruants....a very nice place to stay with your family.

Points négatifs: Could supply some small things to the guest, like salt & peper etc. So we do not need to buy the whole bottle of salt for only a few days and then waste it.

Points positifs: spaciousness of the one bedroom apartment 206, cleanliness.

Points négatifs: Not really. However, you need more items in the kitchen, such as, a small chopping board and a sharp knife.

Points positifs: the location and its good for children

Points négatifs: the staff were rude not very helpful and also the cleanliness of the room was not good. 1 of the rooms smelt very bad there was makes over the walls wasnt as clean as i thought it would be

Points positifs: Hotel was very clean and comfortable. Location was good with a short walk to the main eating areas & close to the beach.

Points négatifs:

Points positifs: Location close to centre and beach

Points négatifs: overrated, cheap finish, windows not cleaned ever, one bedroom units all face south, unit doors not soundproof could hear the conversation in the unit opposite the coridor

Points positifs: It was clean and nicely furnished with new furniture. Everything included was useful. Bedrooms were really comfortable. Security was good.

Points négatifs: Spent a lot of time cleaning up the apartment and doing much washing. Kind of spoilt the holiday. Check out at 10AM is too early to finish with clean up if young kids tag along. Given, the price, should include cleaning services free. Also, since we booked 3 nights, we should be given enough free detergents to clean up for 3 nights. Had to go out and buy.

Points positifs: good location & reasonable price

Points négatifs: old facilities & balcony sercuity

Points positifs: spacious room with a reasonable price

Points positifs: excellent location with parking included.

Points négatifs: rooms are old and need a renovation. bathroom a little moldy.

Points positifs: Very strategic location and near to everything, convenient store, restaurant, and the best is located at the center of surfers paradise. Nice hotel and friendly staff. Clean room and comfortable bed.

Points négatifs: Nothing

Points positifs: Convenience, value for money, walking distance to everything,the pub,cheap meals,island atmosphere round pool

Points négatifs: The room could have been painted in a pastel coloured wall

Points positifs: The Islander provided an affordable holiday, central to all that Surfers offers in tidy surrounds.

Points négatifs:

Points positifs: only the view

Points négatifs: room and bathroom needs improvement

Points positifs: Everything was central and walking distance to the main stretch. Also the Pub downstairs was convenient.

Points négatifs: Lack of hairdryer, and somewhat outdated decor.

Points positifs: Having a restaurant, bar, pokies at the premises.

Points négatifs:

Points positifs: Proximity to Surfers Paradise and beach frontage.

Points négatifs: Bedding was less then comfortable.

Points positifs: Location is great. The 3 bedroom apartment is so good for family with nice view and very comfortable.

Points positifs: the rooms and facillities

Points négatifs: the rain but not your fault

Points positifs: friendly and efficient reception. The pools and slide are really fun for children.

Points négatifs: lack of rooom service and enought refresh goods such as toliet paper or soap (only supply on the arrival and charge if you require some more). This system doesn't sound good if you intend to stay longer.

Points positifs: Tout est réellement fait pour que parents et enfants trouvent leur bien-être au sein de cet hotel. De nombreuses attractions dont 5 piscines et zones d'eau + bonnes prestations sont proposées, même une garderie gratuite + vraiment super pour les enfants. C'est une petite ville au sein d'un établissement qui est en plus trés bien placé : un mini-golf atypique en face de l'hotel, à 5 minutes la plage .. à 10 min.le centre de Surfers.... Very good holidays for all the family !!

Points négatifs: Les chambres sont un peu petites mais propres, la salle de bain est de taille convenable et simple.

Points positifs: convenience store and family orientated.

Points négatifs: the mattress was sooooo old and uncomfortable. springs digging into my back, terrible sleep. pillows hard as a rock, couldnt sleep.

Points positifs: Even that we had small obstacle with the booking through the internet, the receptionist did everything to fix the problem without disturbing our holiday spirit and make our stay more comfortable. I liked the management in their effort to be of service, convenient and entertain at the same time - especially with organising interesting games and fun for kids as well as enjoyable time for adults too around the beautiful pools and set up stage. I also find very convenient the stores and restaurants within the resort, which saves time looking around trying to find something handy at the time.

Points négatifs: I do have some suggestions that may be of help to pass it on. I think that pharmacy store will be convenient to have in the resort too, having in mind that the resort is mostly used and loved by families with small children; you never know when that maybe needed. And some bathrooms (tabs) upgrade maybe considered for the future times.

Points positifs: Excellent kids club and facilities to entertain children aged 3-12 years

Points négatifs:

Points positifs: i loved the catering for our children that was great, however i work at a 5star country club resort in victor harbour and im in the house keeping department and i thought the cleanliness of the rooms couldve been better

Points négatifs: Cleanliness of the rooms couldve been better, services were a little poor forgetting to top up sugar, coffee and tea. The price is good but when we pay that high amount i expected things to be topped up, all in all a lovely stay we will definately return

Points positifs: Large room -

Points négatifs:

Points négatifs: Le gars blond qui a travaillé à la réception est terrible. mauvaise Attitude quand je voulais partir tôt et était inutile quand je cherchais des choses à faire dans la région.

Points négatifs: Unit is owned by Real Estate agent, not the hotel. When checked in had to walk back into a dodgy arcade between orchid ave and gold coast highway to collect keys. Was told that had 2 keys - which was true, but only 1 fob that was needed to access the floor from the lift, so only really had 1 key. Unit was very old and needed a huge renovation - drawers in kitchen did not line up, water damage to the chipboard cupboards, broken shower screen support. Only reason for staying at this complex was for the V8 Supercars and that it offered a close location and decent price (at the time when booking). The only staff that saw during the stay was a security guard in the evenings when required the key fob to gain entry into the building.

Points positifs: Facilities were terrific and the views were special.