Hôtels près de Madonna delle Lacrime - Syracuse

Points positifs: Lovely interior and great location, welcoming and very helpful staff

Points négatifs: The bed was hard!

Points positifs: L’emplacement

Points négatifs: Le petit déjeuner était assez moyen et décevant

Points positifs: Hôtel vraiment confortable Petit déjeuner extra , le meilleur de nos vacances le service voiturier même si (voir les moins) La situation vraiment idéale

Points négatifs: Parking facturé 35€ au lieu de 25€ pourtant annoncé et confirmé par mail et à l'oral à l'arrivée. Peut-être une erreur mais on s'en est aperçu trop tard. Cela n'a pas gâché notre opinion sur l'hôtel qui reste très bien.

Points positifs: L'hôtel est très beau et très bien situé. Tout est accessible à pieds. Le personnel de l'hôtel a été à notre écoute. Le petit déjeuner était délicieux.

Points positifs: Emplacement exceptionnel derrière la cathédrale Charme de l’hotel dans des bâtiments anciens biens rénovés Très bien tenu et personnel agréable

Points négatifs: Rien

Points positifs: Clean, nice facilities. Helpful staff.

Points négatifs: Noise from Piazza Minerva .late at night and in early morning.

Points positifs: It was poetic, harmonious, comfortable and the staff were super helpful and polite.

Points négatifs: Nothing

Points positifs: The location

Points négatifs: There was no lift to go to our room.

Points positifs: L’hôtel est extrêmement bien situé, les chambres sont grandes et propres et le lit est très confortable. Petit déjeuner des rois en prime.

Points négatifs: La décoration de la chambre n’est pas très recherchée et fait un peu rustique.

Points positifs: Le petit déjeuner en terrasse était très agréable.

Points positifs: Room was comfortable & clean. Property was safe!! Staff was amazing, friendly & efficient. Great faculty & location!! I highly recommend!!!

Points négatifs: Truly nothing!!! It was perfect!!!

Points positifs: Amazing location just off the main square in Ortigia, perfect to walk everywhere. Lovely terrace for breakfast which was delicious. Front of house staff very friendly and helpful

Points négatifs: Space is tight driving through the old town to this hotel. Best to avoid the valet parking if you have a big car

Points positifs: Personnel charmant et attentif ,parlant de plus souvent français.Equipements et services de très haute qualité. Hôtel méritant ses cinq étoiles. Excellent emplacement à l’entrée d’Ortygie. Très plaisant.

Points négatifs: Rien

Points positifs: Personnel très aimable et très bon service

Points négatifs: Tarif du room service un pu excessif

Points positifs: Beautiful place with friendly staff, great breakfast buffet and comfortable beds

Points négatifs: Wish they would clean up the garbage on the outside of the property, particularly at the back. Seems to be an issue in Sicily in many places

Points négatifs: Un palace ou l'on est comme dans une pension de famille

Points positifs: The bed was exceptional and so were the pillows and sheets. The view was great, ac worked.

Points négatifs: The LED lighting in the room was bad, the small shower unbearable, and the overall decor not to my liking.

Points positifs: Situation agréable par rapport au quartier touristique Beau cadre, belles architecture et finitions.

Points négatifs: Nous avions une chambre avec vue partielle sur la mer qui fut effectivement très partielle. En revanche une situation sur une rue assez petite mais très passante jusqu'à 1H du matin et à partir de 7H30. Difficile de se reposer... Dans la salle de bain nous avons eu, tout au long des trois jours passés, des remontées d'égouts que je n'ai pas réussi à éliminer en remplissant les siphons. Douche très petite... Petit déjeuner servi, un buffet offrant un choix varié mais en très petites quantités. Notre dernier petit déjeuner troublé et finalement interrompu par une équipe de tournage (avec mannequins, photographe, réalisateur, coiffeur, coach et encore toute une série d'intervenants) venue enregistrer un film publicitaire entre nous et le-dit buffet.

Points positifs: Great rooms, very spacious

Points négatifs: Spa facilities were not all fully up and running or working

Points positifs: Superb location right in the heart of Ortigia, housed in a grand old building. Room was of a loft style, with a large bed on the mezzanine floor. Comfortable bed, bright room, and has two toilets (very useful). Breakfast was generally of good quality. Ample parking in front of the property (for travellers with cars).

Points négatifs: Service attitude of some of the staff was unacceptably poor, for a "luxury" property. Two examples - (i) there is ample public parking next door, convenient for drivers. When we checked in, we were told that we could opt to pay for valet (at 30 euro for 24 hours), or park at the public lots (one euro per hour; payment either via parking machine or the EasyPark phone app). We opted for valet the first day, but on the second day we parked at the public lots. We received an inexplicable parking fine the next morning, although valid payment had been made. We approached the reception staff for assistance when we returned, and they told us they would email the local police (with a screenshot of our payment) and keep us informed the next morning. When we checked the next morning a different receptionist (female, with dark shoulder length curly hair) immediately told us with a defensive tone that the hotel could do nothing, as we were at fault for not using the hotel valet service. This attitude was poor and offensive, and beside the point. The fact is her colleagues made a very simple offer of contacting the police, and we were not at fault if the instructions were not clearly passed on. Also, the male manager present, whilst the conversation was getting heated right next to the breakfast guests, did not make any gesture to calm the situation down, and only offered to check when the receptionist left us without a word of apology, and we had to protest to another female receptionist present. When we returned later in the afternoon, this same receptionist was the one who had to appease us (whilst the manager and the first receptionist were nowhere to be seen) (ii) room cleaning was poor - we had left a cup of tea from the morning on the table in the room, this was not cleared away when we returned, and neither was bottled water refilled. We had to complain at the reception before they sent room service up to remedy. Bed was poorly made as well.

Points positifs: Excellent hotel, great location and a real high end feel. Although open for a year it looks like new. Excellent location to tour Ortigia and Syracussa

Points négatifs: It is a shame that the swimming pool was an extra charge, and also that the hotel had almost no outside space to eat or enjoy a drink.

Points positifs: I like the location, the clean room and comfortable contemporary design. Breakfast is good. The fitness gym center is below 5 start expectation.

Points négatifs: Generally speaking, The staff are green ( sophistication level not match 5 star nor luxury expectation . Lack of warm welcome smile from a five start hotel host. The breakfast staff should volunteer to offer manue to customer since this is included in the breakfast, not wait till customer ask.

Points positifs: Accueil du personnel

Points négatifs: Rapport prix prestations médiocre Hors la position centrale aucun reel avantage a séjourner dans cet hotel ou on se sent cloitre Confort des chambre acceptable sans plus Pas d’ outdoor Pas de balcon Piscine underground surchauffée et borgne Petit déjeuner sans plus

Points positifs: L’emplacement proche de la vieille ville. La facilité d’accès. Possibilité de se garer au parking public. Le calme la propreté et l’accueil.

Points négatifs: Nous avons opté pour le parking de l’hôtel. Pour récupérer la voiture nous avons attendu plus d’une heure. Pas du tout digne d’un hôtel de standing.

Points positifs: The room was fresh snd modern

Points négatifs: Nothing

Points positifs: Staff were very friendly especially Andrea (male) at the bar. It was our first night and we weren’t sure about what to do in Siracusa. He served us drinks and food and made us feel very welcome. He also gave us a map of the area and circled places to visit. He was charming and polite. The breakfast was good, more variety than some hotels have offered during our time away. The pool was very clean and clear and we enjoyed lying on the deck chairs in the sun and a swim in the pool. Relaxing. The bed in the room was very comfortable.

Points négatifs: The rooms were unclean, bathroom in particular. The mini bar fridge needed a good wipe out.

Points positifs: Confort et propreté / insonorisation parfaite / proche du parc archéologique / parking

Points négatifs: Du fait d une réservation tardive obligation de prendre une chambre pour 3 personnes donc plus chère N y avait il vraiment plus de chambre classique ? Le petit déjeuner n était pas compris / un peu loin d Ortigia avec information peu précise sur le bus

Points positifs: It was a beautiful, clean hotel with friendly and helpful staff. The rooms were a good size and more than ample space for the family room as well. The pool was very clean and well maintained and had a nice views of the city and the sea in the distance. It was a brisk 20 minute walk to Ortygia Island, where there was an array of local eateries and a lovely walk by the marina and sea for swimming. The food and cocktails were good at the hotel, though the portion sizes for lunch and dinner on the smaller side. Breakfast was a good array of choices including a cooked breakfast, fresh croissants, fruit and yoghurt - it was a good start to the day and friendly staff to also greet us in the mornings. We got the Interbus from Catania Airport which was about an hour transfer to a stop near the hotel for about 5.70 euros each way and a comfortable and cost effective journey. We’d definitely stay at the hotel again should we visit Sicily in the future.

Points négatifs: If anything just the portion sizes for lunch and dinner - though the food itself was good.

Points positifs: La qualité de l’accueil était excellente...

Points positifs: Breakfast was good. Location was a little bit far to access Ortigia but we managed.

Points positifs: Breakfast was okay, not as good as in other hotels I have stayed at in the same chain. Rooms were comfortable and staff were very helpful.

Points négatifs: A little far from Ortygia Island. Pool was small and there was a significant amount of noise from pool and restaurant area in rooms of the 5th floor.

Points positifs: All was excellent!

Points négatifs: Nothing in my eyes

Points positifs: La piscine sur le toit de l'hôtel est appréciable, bien qu'elle soit de petite taille. L'hôtel est situé tout près du parc archéologique de Néapolis. Nous avons pu garer gratuitement notre voiture de location sur le parking de l'hôtel (au mois d'août en ville ce n'est pas toujours évident).

Points négatifs: Le petit-déjeuner devrait être inclus dans le prix de la chambre. Petit-déjeuner moyen, et il faut se battre pour trouver une place (nous avons séjourné à l'hôtel en août). Pas de fruits frais, mais des fruits au sirop. La déco des chambres est vieillissante. Il faut compter une bonne vingtaine de minutes pour rejoindre Ortigie, mais cela se fait assez facilement.

Points positifs: Clean, well run, efficient hotel. Knowledgable and helpful staff. The best of the multiple hotels we stayed at in Sicily. Facilities were good. Location was good, although a little frustrating to rely on the electric minibus with no known schedule but this can be fixed with a €10 taxi to Ortigia and a short walk (30 minutes) home.

Points négatifs: Unfortunately rooms were compact and no real outdoor space for hanging beach towels etc.

Points positifs: Chambre spacieuse, confortable et propre. Salle de bain bien équipée avec baignoire. Petit déjeuner copieux et varié.

Points négatifs: Rien

Points positifs: Very comfortable rooms and the hotel was well maintained

Points négatifs: Breakfast a little disappointing

Points positifs: The Royal Maniace was in a good location in Ortigia. Easy to walk to the main square and restaurant area.

Points positifs: Location is very good and hotel offer valet parking. Staff is very helpful and friendly! Breakfest is delicious.

Points négatifs: Room is a bit worn out.

Points positifs: Location, and view.

Points négatifs: The breakfast buffet could have had more selection.

Points positifs: Emplacement Personnel aimable

Points négatifs: Chambre minuscule sur ruelle Wifi instable

Points positifs: The location was good - that was all that we liked about this very disappointing experience.

Points négatifs: 1. At no stage were we made to feel welcome - so much so, that we avoided spending waiting time at the hotel ahead of our departure. 2. Air-conditioning - after spending more than hour trying to cool our room down, we enquired about whether there was a problem with the air conditioning. At that point we were told that the air conditioning was not turned on until guests requested it (notwithstanding that there is a control in the room). 3. Although the room had tea bags, coffee and 2 cups and saucers, there was no kettle with which to boil water. 4. The shower did not drain effectively.

Points positifs: Nice location

Points négatifs: Bathroom fittings were rusted. Really need to be changed.

Points positifs: Bien situé dans Ortegia petite plage devant l hôtel

Points positifs: Very convenient and comfortable. Staff really helpful and friendly.

Points négatifs: Liked everything about hotel but didn’t like being charged at time of booking.

Points positifs: Historic Safe Easy to get around Staff on duty 24hrs Central to all activities

Points négatifs: All was good

Points positifs: Hôtel de grand confort avec une plage public en contrebas - très propre

Points négatifs: Rien à signaler

Points positifs: La chambre vue sur mer, le petit-déjeuner avec un accueil et un service impeccable et en français, la situation géographique exceptionnelle avec une petite plage de sable et galets juste devant.

Points négatifs: Un peu compliqué d'arriver jusqu'à l'hôtel, car en zone piétonne sur Ortigia (presqu'île de Syracuse), mais l'emplacement est idéal, une fois que vous avez confié votre véhicule au service Voiturier de l'hôtel.

Points positifs: L’emplacement, la vue, la plage en contrebas, la gentillesse du personnel

Points négatifs: La décoration des chambres , très sommaire

Points positifs: The old historic structure.

Points négatifs: The lighting was very poor in the very small room we were given. The bathroom lighting was poor as well. The, safe was not bolted down...anyone could have walked out with it, there was nothing but a cover sheet on the bed and I got really cold at night as I am rather cold-blooded, the staff were polite but not especially friendly, the staff didnt offer a map, recommendations or help when checking in. The breakfast was not very good. While there were lots of pastries and some fruit, the scrambled eggs were watery and were not good and the milk for the cereal was very warm. Each morning we had breakfast, we were asked for our room number when we ordered coffee which we thought was odd. The entire experience from checkin to checkout made us feel as though we weren't wanted. The reception staff didnt even ask when we checked out whether we needed assistance with transport, etc. You know...its the little things that matter and this hotel lacks so much. It may have been grand years ago, but not now. Its the overall feel of a hotel, not just the trimmings that grab us. We would not stay here again.

Points négatifs: The room had bed bugs & I was covered with bites. When I told the manager he pretended he didn’t understand so I asked Siri to tell him what bedbugs were in Italian & then he understood. I was expecting some kind of refund as I ended up in the pharmacy at the start of our vacation. Very disappointed about this stay. Also, rooms are not air conditioned & 1 of the elevators was out of order.

Points positifs: We ware able to walk from the train station / bus station . It is walking distance of most major sites in Syracuse and several restaurants, bars and cafes . The breakfast was good, bedroom/bathroom - comfortable, WiFi was fast and the staff - pleasant and helpful .

Points négatifs: n/a

Points positifs: Good breakfast and comfortable room

Points négatifs: Location was outside Ortigia island and no parking in the premises. Parking is around 4/5 blocks away

Points positifs: Les chambres sont grandes et volumineuses.

Points négatifs: Nous sommes tombés sur une période où la climatisation ne fonctionnait pas, alors qu’il faisait 30°C à l'extérieur. Le petit déjeuner n’a rien de formidable, bien au contraire. Très peu de choix dans l’ensemble et peu de quantité à partir de 9h.

Points positifs: If want to stay in vineyard, this is your place.

Points positifs: Amabilité du personnel , location géographique

Points négatifs: Manque de fruits frais au petit dejeuner type oranges, kiwis, melon

Points positifs: la situation de l'hôtel proche à pied de Ortigia

Points négatifs: chambre minuscule chambre non faite le lendemain à 14h lunette WC dévissée et non réparée le lendemain malgré l'information la veille à l'accueil joints douche encrassés et fils électriques dépassant du plafond

Points positifs: Le cadre et la localisation

Points négatifs: Chambre sur rue principale bruyante

Points positifs: Chambre impeccable, rien a dire ; Restauration : petit déjeuner.....strict minima et avec une service qui laisse a désirer. Diner; essayé une fois et .......plus jamais. A oublier, ce n'est visiblement pas leur métier.

Points négatifs: Améliorer le petit déjeuner et la qualité de service et.............fermer le restaurant le soir.

Points positifs: The staff were lovely and very helpful. It had tired decor but it was very clean and in a really good location to visit Ortigia. As usual with Italy 4 stars really mean 3 !!!

Points négatifs: The balcony doors let in rain during a storm and flooded the room. Not sure that this was a reason for the room being infested with mosquitoes. I came away with over 30 bites as did my friend who never gets bitten. We are seasoned travellers and have never been bitten so badly. The breakfast was just ok, not a huge choice and again quite basic.

Points positifs: Lovely room, great location and fantastic breakfast

Points positifs: Le charme de cet hotel fondé en 1862 qui est un ancien palace restauré. . Le grand parking. .

Points négatifs: un peu loin de la presqu'ile d'Ortygie.. Petit déjeuner très moyen. La chambre standard m'a déçu. Cet hötel travaille beaucoup avec des groupes.

Points positifs: J'ai surtout aimé le cadre magnifique (intérieur/extérieur), la piscine, le petit-déjeuner.

Points négatifs: Insonorisation des salles d'eau un peu déficiente de chambre à chambre

Points positifs: We liked that the hotel was a traditional elegant Italian hotel with a fantastic driveway, front double entrance staircase, lovely traditional veranda, wooden lobby staircase and fantastic high ceiling dining room. It felt like we were back in the 1800's with all the elegance and luxury of that era. The staff were so friendly, helpful and polite and couldn't do enough for us. The breakfast and evening meals were fabulous. The pool and area were lovely and relaxing and the grounds surrounded by the Latamoie dei Cappuccini were wonderful. The hotel position is good, with excellent views and it was great that it is near to all the archaeological sites and close enough to Ortigia too - we loved the walks to and from these sites. We loved it.

Points positifs: Great place to relax after excursions to the Greek Theatre, Siracusa old town and Ragusa. Excellent swimming pool. Staff very helpful and accommodating. Free parking with sufficient space.

Points négatifs: Breakfast not quite up to our expectations: no fruit salad, limited choice of yogurt. Would have been great if the hotel has a shuttle-bus to the town centre. We waited for 30 minutes for the "Hop on, hop off" bus only to find it was full, so we had to take a taxi (to avoid driving into the city).

Points positifs: l ambiance du lieux de 1892 !