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Staff was really great , hotel was very nice and cleaning. Hotel very pretty inside and out. No complaints what so ever about this hotel.
The property is will maintained,friendly staff, clean, comfortable, up scale vibe, lux feel, great value. Nothing really negative to say of point out. We did not experience any negative situations.
Nothing ! Everything!
Rooms are close to street and car noises cant be ignored.
The location was pretty good and felt pretty safe. The hotel lied, there was no balcony there was no bath tub, the room didn't look like the pictures at all. And the bed was like sleeping on a rock.
Friendly staff Room service could have been faster
We were given a room that was already occupied, but the lady at the front desk was amazing and wonderful and apologetic -- she fixed the problem instantly . . . by upgrading us to a suite, which we hadn't asked for! For a new building, it sure creaks like an old one . . . when somebody above, below, or on the side moves. And the windows are pretty thin for an urban setting; those late-night sirens don't make it inside at some other hotels, but they rang loud-and-clear here.
Hotel was clean, sleek, looked new, had friendly staff, free breakfast buffet which was delicious, complimentary shuttle, 1 pm check out time.. Hard bed
Friendly staff. Nice breakfast. Pleasant room for a budget hotel. No safe in room.
Amazing services N/a
The swimming pool was heated and a great place to relax, the hotel rooms were very comfortable and the buffet restaurant very reasonably priced, and there were department stores close by.
I love the hotel, the pool, location, jacuzzi, parking but best of all the service
Breakfast buffet Carlos was an awesome member of the front staff. They were all great but Carlos really made an impression. Convenient shuttle to the clinic we were visiting No fitness center
To many student make noise until so late 3 o 4 on the morning. And dont give anything to put on whinshild off my car to show security iam on the hotel every time in on parking lot
I have to say that the place was nice. Ive stayed at other hotels in Tijuana and others look good from outside but lack quality in the room. The Pueblo Amigo Hotel and Casino has nice rooms and the room we stayed had a great bed. I was hoping for some type of entertainment there other than just gambling. Some live music would have been nice. The Bar was small and not a good place to just chill.
We got a GREAT deal!! Also, they have a very attentive staff, courteous and very helpful. They have clean, comfortable rooms...ours had a really nice view, fast room service, and a nice little Casino on site. We only stayed one night and found nothing negative to say. A pool would be nice but since it was cold and raining, it didn't matter.
The rooms are nice and bed is very comfortable The staff is extremely rude. Had to call the front desk so ice and it never was delivered. They would allow me to take sugar from the bar for my coffee I was told they would bring it up and an hour later I got my sugar.
All you can drink beers during brunch while watching NFL playoffs. Smoking allowed.
The construction going on across the street at 2:am in the morning.
Made and paid my reservation online and hotel couldn't find it until I had to make phone calls and tell them teir own confirmation number, that was the only way they found my room, took about half hour to check in, promissed me an extra free breakfast, next morning different staff was there and did not even get the included breakfasts.
It was cleaned room bed was comfortable Totally old stuffs special shower
Rooms are modern and casino was fun No iron, blow dryer in rooms. Took a long time to receive ajy
Loved the location and the facilities. No pool, but you can do without. Room service and any requests for the front desk took hours and sometimes went unattended. That was the only flaw over my 3-day weekend.
The area Peaceful Clean Got an upgraded room Could have had an actual continental breakfast included. It was more like bread and butter, orange juice and coffee plus pastries
Love the location and the privacy. It's a safe place and kids are comfortable walking around alone. Love the fact that we can play tennis and go on a peaceful walk. It's convenient to have a restaurant, bar and a oxxo steps away from your room. We have been staying here for years. We know the staff and vice versa by now. But over the years te grounds of the hotel seem to be getting less and less maintained. The pool is always dirty and the grounds smell of manure? We continue to come back because of the privacy and the fast pass and great rates. But after years of staying here we will be planning our vacation elsewhere. Our kids are now at the age they want to be in the pool all time and do activities. It was something we passed off when they were younger but now literally everytime we visit the pool is green dirty and the jacuzzi never works and there is always something wrong with our room. We had to change rooms 4 times in one day due to broken toilet, broken tub, AC not working etc.. It's so sad this once great hotel is taking a plunge.
I liked the view. Place smells bad. The swimming pool is dirty. kitchen cabinets handle missing. Not a very good breakfast. I would not recommend to take your family to this resort.
The amenities, like breakfast bar were quite nice, my only complaint-and it's significant was the terrible, horrible bed. My back is in agony. The amenities, like breakfast bar were quite nice, my only complaint-and it's significant was the terrible, horrible bed. My back is in agony.
In reception, Abraham and Areli were exceptionally helpful in their recommendations regarding restaurants in the city as well as top malls to visit. I appreciated their courteous and great advice. Food quality was excellent, including the breakfast buffet. I will look forward to visiting this hotel on my return to Tijuana! The comfortable and very clean room was a good value. Spectacular view facing N from the 7th floor was much appreciated. That the restaurant was not open after 12pm at night, although good sandwiches, salads and desserts were available. I must say that the quality of the food overall was excellent.