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Nice area. Stores and food was close. None.
Staff was kind to put my elderly parents in close walking distance to breakfast and parking lot.
Excellent value for money, good sized rooms, clean and comfortable. Nice breakfast.
It is a quiet clean motel in a convenient location, overall a good value.
I was able to stay in a very safe, clean, and luxurious hotel with an excellent view of the valley for the price of an economy motel. The ENTIRE experien from booking the reservation to check out definitely exceeded my expectations! There are NO dislikes! Again, I WILL DEFINITELY be a regular guest on my business trips.
everything ! clean friendly generous comf xxxx nothing xxx
This was probably the best value I have ever gotten on a hotel. It is very nice and has great amenities. I feel bad because it has changed names several times recently, suggesting it is struggling financially. It is out of the center of town, so take that into consideration when making your reservation.
The pool area was beautiful. Good location. Big rooms! Very spacious. Never was able to take a hot shower. I had a little bit of warm water but it didn't last more than about 30 seconds. The ice machine by my room was out of ice all the time. My room door was open when I checked in on Wednesday night and although everything appeared to be okay it did make me a little nervous initially.
Red lion was easy to find, had a nice pool area and the rooms were small but had a cozy feel to them. Our room was very well cleaned so I was happy about that!! The hotel was close enough for us to check out tucson for the first time! Breakfast- ew it was awful, eggs had a powder taste and hard bacon didn't even taste real. I ended up having juice and we went somewhere else for breakfast. Checking in- the girl didn't say hello. I work in customer service should be main priority to make the guest feel welcomed. Then I told her I had reserved a room online she looked it up had me sign a paper without telling me any details to the paper. I read the paper (yes fast) and they charge 50$ to everyone that will come off of your bill at checkout. I didn't know I wasn't told about it. I talked with a different front desk girl and she said oh yeah we do that. Ok...... now it's been 4 days and my bank account goes from the total with the 50$ included withdrawn to credit account to withdrawn again. Why would they put back in the full amount to take it out again. Just credit my account 50$ and be done. Overall if they stepped their customer service and told guests about this fee and fixed breakfast we would come back. But we are going to the Hilton next trip
The room was nicely appointed with a comfy bed and new bedding. Fridge, microwave, and coffeemaker in the room, new-seeming carpet, ironing board, and a good wifi signal even at the extreme corner of the building. Even though my room was close to busy Oracle Road, I didn't notice any traffic noise. The complimentary breakfast was way above average, with lots of hot food options. The pool and hot tub area looked nice, though I didn't use it. The best part is that you can use your room key to access the Platinum Fitness next door, which is a full-sized gym with pool, sauna, and steam room. All in all very nice and a great value. They charge an additional $5.00 facility fee per day, so be aware of that. I felt it was worth it, with the ample breakfast and the Platinum Fitness access that you get.
the room was modern and clean with upgrades of fridge and micro. The breakfast was better than most inexpensive properties and the pool and BBQ would have been great if it had been warmer weather. It was hard to identify the sign from the main road...Oracle RD. The room wasn't really serviced every day but we didn't need much just clean towels and we got them from the desk.
Very nice place to stay. Excellent facilities including outdoor pool. Happy hour and breakfast were top notch. Room was very comfortable. Very reasonable price. Found out that I could have saved $15 by booking directly with hotel instead of using Kayak.
J'ai beaucoup aimé le personnel sympathique et la chambre et le service Je n'ai pas à me plaindre. J'aurais aimé y être l'été
Les frais cachés de service voiturier, et la taxe de séjour de 25/jour
J'ai adoré la vue, le service, la chambre, l'emplacement et luxueux.
I love the efficiency and friendliness of the staff. I love that no one pushed us into a sales meeting like so often happen at Wyndham resorts. There was a bit of dog hair (cat hair? on the floor of the unit...like it had not been vacuumed thoroughly in between guests.
Our second room was okay. First room was very noisy from room above.
This facility is a great desert escape for a few days. We did not use many of the amenities as we were visiting family for the most part. However, the room was satisfactory with the exception of exterior noise. We had a lower level room that gave us the priveledge of hearing every footstep and conversation from the upper room. Additionally, the entry doors need some major soundproofing; every time someone came to their room, it was as if they were standing in our room holding a conversation. Finally, there was an oily substance on the powder room counter that was never removed during our three days at the facility. The counter likely needs replacement.
Accommodating staff, beautiful desert environment, close to restaurants, city events, and desert hiking trails. Enjoyed a most pleasant stay. Noisy room location that was willingly changed for us upon our request.
Nice resort. Comfortable rooms. Pool not clean. Staff needs training.
Nice location. Beautiful grounds. Accommodating staff. The rooms were a bit run down. Had to switch rooms because the first room was clearly not cleaned. the next room was just surface clean. Furniture was well worn.
Being in a spot so well taken care of with great views everywhere you look, the perfume of flowers and the song of birds is wonderfully relaxing. The staff is very friendly as well. Lighting in the room could be better.
Loved the grounds and the pools!
Grounds, walking path Location Unpretentiousness Pools Tennis courts Good wi-fi Rooms need higher watt bulbs for reading $20/day "resort & wi-fi fee"....just add it to room rate!
The grounds were pretty with a lot of activities available like tennis, basketball, volleyball and swimming. There is a trail that goes around the resort that can be used for walking or jogging. The room was spacious and comfortable. Food was reasonably priced. Some of the buildings had a dated 80's look from the outside. There was a badly peeling sofa in our room.
Loved the great big room, and that there were two sinks in the bathroom. The hotel accommodated our dog and put us in a lovely first floor room that lead right onto the walking path for easy access to the outdoors. Food was also great! We will definitely be back! The patio area could use some TLC.
Great views of city and mountains Rooms need upgrades
*Great location for doing things in southwest Tucson. *Cheerful check in service (however they couldn't tell me if I was pre-paid or not). *In-room dining experience (selecting breakfast off doorknob menu) was excellent and right on time. *Room was clean and nice smelling. *No restaurants have pizza (but in-room dining does). *Was not interested in the Casino ...so didn't like the cigarette smoke leaking into the hotel lobby. *Not 100% sure of this but the pool looked only to be a maximum of 3ft deep? *Was not able to check out via TV from room (even though was told you could). *Never received hotel bill via email.
The food was good, beautifulbpool,rooms!!! The hotel was vwey stinky due to the smoky casino in the center of everything. You cannot go to lunch or dinner (was down for a conference) in the hotel without having to walk through the smoky casino. As a non smoker i suffered from headaches due to this fact.
Very nice building in a shitty area, run by apathetic Native Americans. Staff extremely unwilling or unknowing of alternative activities for families when their security shut down the pool for 8 hours, due to a one hour thunderstorm. If the pool was to be shut down for the night just say so, stop the BS lies of "We might open it later...Keep checking back" The service desk never informed us that there as a fitness facility that families could use, rather she directed us to a strip mall in one of the worst areas of Tucson. The surrounding neighborhood is ghetto and slum-like, on a good day. The morning news mentioned how someone was shot the night we stayed within 1/2 mile of the hotel.
They spent great deAl of money on the place but the quality is just not there. Room is large but Ac is noisy. They have a nice place but wish they went all the way you can see the cost cutting in the showers dacore. Would stay again and felt it was a good value. Toilet seat coming off. Ac was noisy
Restaurant Family next door with kids screaming at the top of their lungs at 1130 pm
Room was spacious and comfortable. Plenty of pillows. Water from hot water boiler was not very hot.
The staff was both pleasant and professional. When we did have an issue with our room air conditioner not cooling, we were moved a few rooms down to a new room. We had a noise complaint on the room next to ours, we notified the front desk...handled -- done. While the facilities were nice, they were outdated. I think the Best Western Company should spend some of corporate's money on making the updates. I know the company would make its money back tenfold.
Although the bathroom is very small, we liked the walk-in shower with bars to hold on to. A handicapped room was not available, and this did fine for us. The pillows are too small and uncomfortable. The bed was not as pillowy as in other BW's, but we had a good night's sleep. We could not figure out how to work the A/C, and there were no printed instructions anywhere in the room, so the room was warmer and stuffier than we like.
clean, near to my activities trains going by whistling every 30 minutes all night long they put earplugs in the rooms it's so bad!!!
That it was near downtown. First off we had no use of the pool which is an important part. The breakfast offered would be worth going and spending the extra money anywhere else. Server was just going through the motions not the nicest. The bed seemed like it was going to break. The carpet was wet. We had someone try to come in our room. The bar left a lot to be desired. It is just not when the hotel is portrayed to be.
Location was close to the Univ of AZ Front desk clerk on Saturday night (Anna, Annette?) was exceptionally rude. Just nasty. There was also no visible security and people openly sitting in public areas smoking ganja.
The room was okay. I had a room that did not have a forward facing window, so I felt much safer than I think I would have if my window faced the sidewalk. I liked that the shampoo, conditioner and soap was not in small bottles but in a dispenser on the wall. The breakfast was very nice. Construction blocked entrance, no detour signs to get access, had to figure out how to get in the parking lot. There is no elevator, this is inconvenient for those traveling with large luggage or if someone has a hard time with stairs.
noise from the trains. too close to the tracks.
Location was close enough to downtown/bars/restaurants that a taxi is about $6. Staff was excellent, everything was very clean. Hot tub was perfect after backpacking the days prior! The pillows were not for me. Kind of lumpy, too small, and too hard.
This hotel is not only conveniently located, it is clean and com the rooms have been renovated smartly. And they offer free breakfast to order. We would certainly go back.
The quality of the staff was outstanding. The front desk staff offered lots of information for us about Tucson. The restaurant, food and service in the restaurant were fantastic.
Very nice place. Very good stay. Great staff. Will definitely return.
We got in late to the airport and the shuttle arrived quickly after we called. The hotel was quiet and the bed was very comfortable. The free breakfast was excellent. No complaints at all; would definitely like to stay there again.
The pool was great! The staff was super friendly and the shuttle is super convenient! We never got our room cleaned once, the sign was changed to " please make up room" and we never got it made up. We even had to ask for clean towels. Also the pool was over crowded with a bunch of kids and they were being super loud and rude.
It was comfortable and clean. The reason why we went was to have a nice day by the pool and just relax, pool was dirty green water not clear at all looked like algie we didn't swim at all supper disappointed about that
Nice staff...helpful and polite Garden blower at 7:00am...not a good idea!
Excellent service. Friendly and helpful. I really like this property. Very good value and I love the spa too. I was a bit far away from the main property which made it difficult to get to. The streets need to be repaired and had to watch my ankles. I decided to w as lk where the golf cart road which was much easier to walk on.
Very clean, well manicured facilities. The updated rooms were spacious, well designed, and very comfortable. More importantly, the staff friendly, the pool warm and the AC cold. I intend to stay here on my future visits to Tucson. None.
Staff was amazing. Very attentive and kind I had to stay in a room far away from other people in our group but not really much hotel could do because they were full that weekend.
Out of the way location, great landscaping, staff were great (minus one person at the desk who sadly had the most direct effect on my trip (room selection etc)), the property buildings etc. could be amazing if spruced up/maintained properly, great water pressure, Room was as clean as it should be, VERY Noisy, no truth in advertising (or perhaps it was just terrible customer service from one person). Its like they took all the things they think people want in a resort vacation and focused on that- then ignored the basics i.e. my room had a wine chiller (the size of a mini fridge and useless for me on my trip), but no mini fridge- [standard for all hotels everywhere]. So I called about it and they brought a fridge up and left it on top of the food area (an ugly and lazy solution). The mini coffee pot made the whole room smell a little moldy... the tiles aren't properly grouted so some actually move out of place underfoot (I'm a tiny female!). They 'upgraded' me to a poolside room thats supposed to be more updated? it was loud and unpleasant- all I really wanted was some peace and quiet and maybe if i was lucky a glimpse of the mtns- fail on all accounts.
The Staff, cleanliness and comfort Spa needs updating and improvement on bathroom amenities
The room was spacious and well-equipped. Getting to my room was a little difficult, considering 2 rolling pieces of luggage and a laptop bag. As was getting it to my car when I checked out. But I could have asked for help. The bedside light needed to be fixed and the minifridge shelves were damaged. Not a major gripe; but enough so that perfect was not applicable.
The facilities were obviously old and had not been up to date and repaired. There was no refrigerator and microwave. The TV was a fairly small tube type. The lavatory sinks were cracked. The room and surroundingsee needed cleaning, and the pavement was in desperate need of repair.
When we checked in I was expecting a regular room but instead was pleased to find it was more like a mini suite with a sitiing area and mini bar and a bathroom and vanity area outside of bathroom which was very helpful for two people getting ready at the same time. Very spacious for two people with a beautiful view of the golf course. The pool was very inviting and clean. The grounds were beautiful ! We golfed at the omni's two courses while we stayed. Enjoyed having a cocktail at Legends after a round of golf. Staff was always helpful and courteous. Thoroughly enjoyed our relaxing stay at the Omni!
Nous y étions pour 3 nuits pour Thanksgiving - deuxième année d'affilée. Nous avions deux chiens - grand et petit- aucun problème. Il faisait dans les 25 degrés, beaucoup de familles dans les piscines . Ça semble être un bon endroit pour les familles. Nous avons mangé le petit déjeuner 3 jours de suite. Le personnel est excellent et le petit déjeuner varié. Très bien situé et vue magnifique. Nous avons eu une salle de bain handicapés. Le rideau de douche traînait par terre, l'eau était déviée et le tapis de bain et le sol environnant étaient trempés chaque matin.
Hotel restaurant service Monday morning was horrible. I retrieved my own place mat and utensils. No coffee was offered. And only when I was getting up to leave did the waitress approach me. There were two waitresses working and not that busy.
Free happy hour drinks. Pool and hot tub, however, I would have used it more if it didn't close at 10p.m. (Too early) Older and needs renovation. Unpleasant smell in the room. Old, insecure windows.
The staff was very welcoming and friendly as well as helpful. Our room, which was moved from the 2nd floor to the first floor to accommodate my disability which includes the inability to climb stairs, was clean and very comfortable. The bed was very comfortable! The breakfast was well stocked with a mix of hot food and more Continental breakfast type items. The only thing I can say is the handicapped parking The only thing I can say is the handicapped parking situation is not the greatest.
Great value Room was pretty clean but had some trash left from the previous guest
The room was clean and inexpensive. Great deal.
King bed was very comfortable Breakfast was good, but room was crowded
The daily breakfast was very good.The room was spacious and clean the widow drapes took a while to figure out, they did not close all the way on the first night for privacy. Finally found the inside curtain.
The full breakfast was great There was loud music playing at the onsite restaurant that started at 7am and woke us up.
Good location, staff was very friendly and helpful. The bed was super soft, not good for my husband's bad back. Also the toilet/shower room was separate from the bedroom and had no sink (the sink was in the bedroom).
Our room was right next to the maid's closet. Every morning at 8:30am we had a parade of maids outside our door talking loudly and making TONS of noise. It was so bad, it felt like they were actually in the room with us. I understand this is a specific issue with room location, but it shows a broader problem with training of staff to act appropriately in guest areas.
I have stayed here once before and loved it then too. The hotel staff were very friendly, the room was very clean and tried my best to keep it that way. The room had a kitchenette with a stove which was a nice feature and there was plenty of room. The breakfasts provided by the hotel were really good, and had attentative staff in the cafe, the food was neber out for long. The hotel is close to a couple of banks and a mall as well as some restaurants. They were also doing some renovations to some of the rooms which I thought would be inconvenient but they worked quickly and pretty quietly. I barely heard them and when I did I was walking out side.
Great value for my dollar, nice happy hour, good hot breakfast and wonderful staff. Our night was quiet and relaxing. Wonderful location. dated furniture, but wonderful bed.
Friendly staff, good breakfast at cafe, clean room Door needs new seal-noisy from outside walking & luggage etc.
Tout était super. Il n'y en avait pas assez parking au sous-sol.
Vraiment un hôtel agréable et super chambres. J'y suis resté seulement une nuit mais ce fut un excellent séjour. Le personnel était sympa et tout était propre.
Le petit déjeuner était bon et excellente emplacement pour l'aéroport Le micro-ondes ne fonctionnait pas à moins que le frigo soit débranché. Les lits étaient durs. La moustiquaire de la fenêtre était sale et il y avait des mouches et des mythes dedans. Il n'y avait pas assez d'eau pour que ma famille puisse se doucher ... La responsable était désagréable. Val)
Le petit déjeuner était excellent. Le personnel est sympa. Bon rapport qualité/prix par rapport à son prix était tout à fait exceptionnelle.
Location ....beautiful grounds Old ... Extra blanket in closet was terrible old and torn. Unexpectable . You might except that from motel 6 Not a resort in the foothills !!
This was one of the best deals ever! The room was huge, complete with a claw foot bathtub and the biggest shower I have ever seen.. and a huge patio that looked out into the mountains. Everything was top-notch. Plus, we got to enjoy a real thunderstorm. Nope.
Big suite rooms. Friendly staff. Resort fees. High fees for tennis courts.
This guest did not leave comments about this hotel.
Check in was very efficient. They came out and met me. They expedited checking and after a long day it helped. There was absolutely nothing I did not like about this hotel.
location it's old not updated smells old not clean it's a 1940s dump
Beautiful accommodation and great staff Spa is outdated, not very clean jacuzzi tiles and bed mattress is very uncomfortable
Location was spectacular Rooms old and outdated - smelled musty and the bathroom light kept flickering on and off. Did NOT feel like a 4 start resort other than the beautiful grounds