Voitures de location à Castries

Felt I wasn't given enough information for pick up

Points positifs : Quick response when I emailed. I left my camera in the car and after 6 phone calls the girl that picked it up returned it to me before my flight left, that was much appreciated, but having said that, she showed up 20 min. early to pick up the car, which is when I was getting organized with our luggage and eventho she said don't rush I did.

Points négatifs : When I got to the airport there was no Thrifty desk and none of the other car rentals knew where I was to go. I had to take 2 extra buses to get to a hotel to meet someone. When I did that I was told she was at the airport in the parking lot, but I had no idea, so would of never looked for her. Very poor communication and not a good start to a holiday.l That someone told me I could change the time and then I was told I couldn't. I had made a mistake and always wanted 6 return time. Tried to change it 2 days early, not last minute, so that was disappointing. The mirror kept falling off and nearly broke my phone the first time, hit me in the leg hard the 2nd time. The person we returned the car too said that had been a known issue, so that is not good. I am sure if my phone had been broken it wouldn't of been replaced by Thrifty. Some how when someone books they need to get the info. where they are to go. I know it says you can call, but I didn't have a phone to do that with and feel I should have all the info I need when I turn over my credit card number.