Hôtels - Castries

The resort is clean and beautiful. The staff was very friendly and knew our names. It is a small resort which helps the staff care for you and get to know you. Perfect place for romance. Plenty of activities to keep you busy. The scuba pros were great. Recommend doing a candlelight dinner on the beach and night dive.

We are early 30's couple that just visited for 7 nights on our honeymoon in late June. We had a fantastic time! The weather was fantastic and only would rain for short amounts of time when it did. The resort was VERY clean and our room was very nice. (luxury beach front suite) The food was amazing in the Terrace. We did do Trysting place one night and enjoyed the elegance and class of the restaurant. I am a vegetarian and there was always PLENTY of food available. Lots of Gluten free food too! The beach was very clean and well kept, tons of activities! You could stay busy there for days. We enjoyed the board in the lobby that listed daily activities! Drinks were great and always served with a smile. The staff was very welcoming and friendly! We felt very pampered. Loved the small feel of this resort and attention to detail. It wasn't over crowded and was nice that it was adults only! Pools were excellent and not crowded, so much to do everywhere! The grounds are full of cute photo oppo...

Easy to access staff. No long lines or too busy staff. But, it was off season.

No

The hotel is in Rodney Bay. You can walk to most everything. The immediate area has residential calm, but is an easy walk to restaurants and the beach. It is not beachfront, but it's not a problem. If you don't mind to walk a little further, you will find a lot of shopping, restaurants, at least one bank and two grocery stores. There are three categories of rooms. I booked the lowest class, but found the room very nice. It contained a living room, balcony with two relaxing chairs, a king size bed, toilet room and a separate bathroom. The bedroom has a partial wall separating it from the living room. The wall was to the ceiling so it would help block sound. Also, not to forget a semi-kitchenette. The kitchenette had faucet, sink, small refrigerator, cabinets, coffee maker, a few plates and some flatware. Missing was a microwave and paper towels. A special feat...

the hotel is ideal for the business traveler.close proximity to restaurants and minutes away from castries. right in the heart of rodney bay which the most lively part of st.lucia in my opinion. i will definitely stay there on my next business trip. i do think that breakfast should be added to the package though.

Our room was clean, the staff was friendly and attentive and we thoroughly enjoyed our stay!

First I'd like to start by stating that I am a very difficult traveler to please. Considering the price tag I was looking for anything wrong with Jade Mountain to potential warn fellow tourists...fortunately and unfortunately I came up empty handed....this place is simply amazing. I'd also like to add that I am very prone to mosquito bites and can count on one hand the times I was bitten here. (I was once bitten at the restaurant, a server heard me complain and my butler was promptly notified and brought up a brand new bug spray...still speechless about that.# The view was just spectacular as was the food and service all around. I chose the breakfast/dinner meal plan which gave us the flexibility of lunch wherever we wanted #I recommend doing this option#. I also chose the helicopter transfer in both directions #very expensive however worth every penny). I did however make one mistake and that was attempting to use a 3rd party company to book an excursion...I will not go into detail ho...

This place is heaven on earth! My wife and I went here on our honeymoon and had a very memorable experience. The view from our room of the Pitons could have been from a movie set. We chose to eat all of our breakfast and dinners at the resort and all of the meals were top notch. I highly recommend eating at the resort for dinner. The staff were also ready to accommodate us whenever we needed. Also the beach just below the resort is very private and beautiful. Great snorkeling is just minutes away. Even the resort beach has good snorkeling. The resort is also very quite because there are no children under 15 allowed. We will definitely be returning to paradise in the future.

We spent the first night of our honeymoon last week with Ladera and it was amazing. The views can't be beat. You can't go to St. Lucia and not experience the views from Ladera first hand.

One week ago I stayed at Sandals Regency la Toc in an ocean view room. Whilst the service and the food were excellent, the room was good but needs a bit of upgrading to the bathroom; it was very clean and comfortable but not pristine and new; I guess the hotel is old. The mixed alcoholic beverages tasted a bit watery not creamy as I exptected but overall it was good value for money. I would recommend Sandals any day, they really provide superior service.

My husband and I went to Sandals La Toc for our honeymoon and were MORE than pleased with the hotel from start to finish. Our room had a private pool and had views to die for. Absolutely breathtaking. The rooms were clean and the turn down services every night made our honeymoon EXTRA special. The staff was amazing. We had two butlers, Shauna and Jenny, who were amazing. However, the friends we met there that didn't have butlers had an equally amazing experience with the staff. They were helpful, constantly asking if we needed anything and friendly. People have complained about the beach since Grande's beach is more calm, but it was only a little 'rough' for a few days out of the trip and the rest were calm like a lake. AND what people are calling rough is just a few waves which where we are from in Jersey...we LOVE! Staying at the top of the cliff is absolutely beautiful. You really get those sunsets and sunrises that you want on a trip. There is a shuttle that comes every 5 minutes...

Very big room

They charge for everything. Very expensive and poor breakfast not included. No phone in the room, far to the beach.

The service was excellent, especially Trisha, Selma and Tim at the two restaurants. But, there were only 2 restaurants....the room was clean but not perfect. Yes, I am picky, but when you clean the floors, be sure to hit the corners!!

Fantastic property. Very clean, bright and cheery and every staff member was exceedingly pleasant. We scored a package deal and got way more resort than we paid for. Nothing negative to say.

Location, staff and amenities were perfect. Second time we have been there and our anniversary trip was just perfect.

A very desirable location and ambiance. The staff was very nice and friendly. There was a pleasant breeze most of the time and lovely flora fauna and rainforest throughout the property. Lovely beach and 'toys' to kayak, snorkel, and hobi cat included for guest use. Excellent Snorkeling. The only disappointment was the construction noise at the beach that went on into the evening (past dark) and no live music. This will become ''The Tides at Sugar Beach'' in the future, since it is currently under renovation. This was the location of a sugar plantation, so has history and artifacts, with a 'colonial' flare. We rented a four wheel automatic drive Jeep from Drive a Matic (excellent service and vehicles, ask for (X) to get around. Soufrierre is about a 10 minute drive. To the southern airport (UVF) is about one hour. Because of the construction noise and the reports we read about the dining at this facility we didn't eat here, although we were here 11 days. We were in Sugar Mill...

I loved the serenity of the place, all the cottages spaced out with many being totally secluded. The grounds were lovely to wander around especially the hike up to the top of the plantation with the view of the pitons. The hospitality of the owners.

The cottage we stayed in could have had a few more utensils etc but as we weren't there to self cater it didn't really matter.

If you have walking problems ask for a cottage lower down as some are quite a walk uphill. Also as it's quite remote a hire car is useful as the taxi's are expensive.

Saint Lucian experience- and Eco sustainable environment

Microwave did not work and kitchen glasses, dishes, and coffee maker not clean. Mold found in coffee filter.

The staff were so willing to help....they are very friendly....Amazing.

There was nothing we did not like. The place is great.

The Staff was phenomenal when it came to helping out with whatever we needed. Starting from extra towels to guiding with getting to and from the local tourism spots, they helped us with everything.

I didn't like that hotel didn't have any kitchen accessible to the guests, given the setup of the hotel, having access to a common cooking area would be an perk.

The staff are very helpful; the rooms are large and very clean; the ac worked well which was key at this point of my trip; the location was in central Soufriere. I had an overnight on St. Lucia and needed to go from one airport to the other. This was a beautiful part of the island.

The location means you will be followed by panhandlers, sometime for blocks. The hotel is located on the third floor of a building requiring you to climb stairs to get to the lobby. If you've a lot of luggage this may be difficult. The rooms are a bit rough around the edges but generally ok. The road to get to Soufriere is winding and slow. It was an 1 1/2 hours from the airport in the north and about 1 hour to the airport in the south. The total taxi charge for the two rides was $180 (a bit higher than suggested in guide books).

location is great, View is great. Ambiance is great. Staff are very friendly and helpful.

Evening wait staff in the dining room seemed to move deliberately slowly. Not enough hangers in the bathroom and no soap bars, only dispensers.

Best shower ever! Great view from room. Infinity pool was amazing. Great friendly staff. Top notch food. They have 2 boats for guests.

WiFi reception wasn't very good in the Luxe rooms. They don't sell their own chocolate :(

The view. Amazing.

The slum-lord type room. Peeling plaster, bathroom behind a curtain (not a door), bare light bulbs, door won't open more than a foot, no actual sheets on the bed, very noisy. Had to leave after one night. Don't understand the other favorable reviews.

The food was great. Didn't make up for the awful room, though.

Room was filthy and in complete disrepair. AC did not work at all. Hot water not working. Shower filled with what appeared to be black mold. Staff entirely unresponsive, just didn't care at all. Screens had many holes so insects continually in the room. Amazingly this was all for their higher category room. Scary to think what the other rooms must be like. We never write reviews, but felt obligated to warn people about this place -- worst hotel we've stayed at anywhere and we travel very frequently and expected nothing more than a reasonably clean room, working AC and a somewhat friendly staff. Positive reviews are why we tried this hotel, and we are beyond puzzled as to how anyone would give them more than one star.

rooms

My husband and I just returned fron a week vacation at the saint james club celebrating our 46 anniversarity . We had a great time . I must admit when we first saw our beach front room we were not impressed . The building block 600 looked old and the furniture was not impressive . But once we settled down from there we had a great time . Thanks for all the prior reviews and feedback prior to our trips. The food was plenty but not upscale . The restaurants were all in good shape and try Le Jordan it was worth the extra charge . Book your restaurant reservation early 3days in advance to get in . Our preferred was the MogGan pier . Take the catamaran excursion book from the hotel not the one offered on the beach from joys big difference. If you need transportation from the airport the saint Lucia shuttle is the best . If you want to experience truly blue Carribean water try Rodney bay the water was great. In total the value for this vacation was incredibly cheep compared to other vacation...

I just returned from a somewhat good vacation in St Lucia – staying at St James Club Morgan Bay. Highlights/lowlights below: 1) The towel service had inconsistent hours and at one point during the lunch hours ran out of towels completely. Never happened to me before at a resort … 2) The rooms are in dire need of a refresh/update. 3) Although the staff were the best part of the resort (in my opinion), we had two fairly significant bad experiences with a) a woman named Vanilla who worked in the after-hours lounge area and b) the older assistant in the shop. Both need a lesson in dealing with customers – firing would be kinder (again in my opinion). 4) When I told the resort that I wanted a card for someone in charge to discuss one of the bad experiences I had, no one asked what, how, why, etc. … very strange. 5) Whenever we tried to make reservations at one of the special restaurants, the location of where to make those reservations changed and/or the choices had inconsistent dates/hours...