Voitures de location à Düsseldorf

Ripped off

Points positifs : Car was clean and new. That's the only thing I can say good about the Hertz rental experience. I reserved a station wagon for 1 day with a return at a different airport. The car was reserved for €85.31. When I got to the rental desk I asked to add a GPS (keep in mind I did the same on a rental in Munich with Europcar and was charged €6/day for an in dash GPS upgrade on my compact car). They gave me a new total at Hertz of €120. When I asked about the difference, I was told the GPS was €25/day. So I asked why the charge increase was €35 and suddenly the language barrier was too much and they didn't understand me. Since I need to get my daughter back to her college, I reluctantly bit the bullet and signed for the €120. I agreeded to fill the car with gas myself, however, they neglected to tell me that no gas stations within 15 miles of Weeze airport (and I tried 9 of them) would take an American credit card. This would be fine and I would have been glad to pay cash in Euro, but none had an attendant, only pay at the pump. Therefore, I had to return the car without a full gas tank but it still had over 3/4 of a tank of gas. I had to return the car to an unattended Hertz lot at Weeze airport and drop the keys in a drop box since it was 5:30am. When I got my emailed receipt from Hertz days later, I was charged €191.27 ($210.63) for a 10 hour rental. I have never been ripped off so severely and will NEVER rent another car from Hertz again and I rent cars several times a year. I will pay more to use someone else. I expected more from a supposedly "reputable" car rental company.

Cancelled and awaiting refund

Points négatifs : We were told at Hertz that the Thifty booking was not valid. The insurance wasn't suitable and the rate was higher. We therefore cancelled the rental and choose another company. The insurance was however still charged. How do we get this refunded? roland.peens@gmail.com

Annulé et prête pour remboursement

Points négatifs : On nous a dit à Hertz, la Thifty réservation n'était pas disponible. L'assurance n'était pas pratique et le prix était plus élevé. Nous avons donc annulé la location et choisissez un autre société. L'assurance mais quand même débitée. Comment trouver la remboursé ? Roland.peens@gmail.com