Voitures de location à Fajardo

Lieu de prise en charge	Fajardo
Succursales de location	5
Succursales à l’aéroport	2

Lieu de prise en charge

Fajardo

Succursales de location

Succursales à l’aéroport

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

6,8

Appalling customer service, never rent a car from this company

Points négatifs : After miscommunication between their hotline and main office about where and when to drop off my car, the customer service representative proceeded to yell at me and then hang up the phone, leaving me stranded in the middle of San Juan at midnight unsure how to return my car (which was very easy in the end, he just didn't know that I could return it late, which the local office had confirmed earlier that day)

Avis laissé le avr. 2017

avis de
10,0

easy peasy

Points positifs : Great customer service

Avis laissé le mars 2017

avis de
3,2

Disappointment.

Points positifs : They were late to pick us up and it took me two hours to get my car because they did not have one on site and have to get another one ready. The car we finally got stunk like Mariguana. We spent hours calling you guys to make a complaint but we were given the runaround the whole time from one operator to another and given multiple phone numbers but no one could help.

Points négatifs : We made our reservations months prior to this date and still you guys couldn't get it right. Then I was told that I will be charged an extra fee for dropping off the vehicle at a different location.Is this how you treat your regular customers?

Avis laissé le sept. 2016

avis de
4,4

Not a great experience

Points positifs : The car was clean and the person at the counter for pick up and drop off were somewhat friendly.

Points négatifs : I rented the vehicle via Kayak and bout the insurance via Allianz from the site. When I got there they told me they don't accept that insurance and have to purchase theirs. So that was added cost. I rented the vehicle on Tuesday at 2:30pm. With all the fees and and taxes it cost $244 FOR ONE DAY!!!!!!! Why so Pricey????? We picked up the car in one place to drop it off at the airport. The lady when we picked up told us where to find Thrifty at the airport. She NEVER mentioned that there is no van to take you from Drop Off area to terminal with your bags. So 6 people with 8 bags had to walk with all our bags to the departure area. My husband had just been to the ER with an infection to his leg and we had to walk with all our bags and him in pain. They didn't even offer to drop us off with our bags in the same mini van we rented. Overall just not a good experience for just a one day rental. I may not use them again.

Avis laissé le août 2016

avis de
6,0

average

Points positifs : the car was adequate and basic.

Points négatifs : Long process to pick up the car

Avis laissé le janv. 2016

avis de
3,6

On time pick up.

Points positifs : I like their pick up and drop off service. You call them and they are there. Very friendly and informative.

Points négatifs : Wasn't to informative. Have to ask a lot of questions instead of it being offered. The car wasn't clean, it smell of smoke. I went back to get another vehicle and they said they were on. Break. So I just used what I had. I thought when you rent or reserve a car its suppose to be clean for the next customer. The door didn't open on the one side.

Avis laissé le nov. 2015

avis de
10,0

On peut facilement aller peasy

Points positifs : Un excellent service client

Avis laissé le mars 2017

avis de
6,0

Moyen

Points positifs : Le parking était convenable et basique.

Points négatifs : Temps pour récupérer la voiture

Avis laissé le janv. 2016

avis de

Plus

10,0

easy peasy

Points positifs : Great customer service

Avis laissé le mars 2017

avis de
10,0

On peut facilement aller peasy

Points positifs : Un excellent service client

Avis laissé le mars 2017

avis de

6,8

Appalling customer service, never rent a car from this company

Points négatifs : After miscommunication between their hotline and main office about where and when to drop off my car, the customer service representative proceeded to yell at me and then hang up the phone, leaving me stranded in the middle of San Juan at midnight unsure how to return my car (which was very easy in the end, he just didn't know that I could return it late, which the local office had confirmed earlier that day)

Avis laissé le avr. 2017

avis de

3,2

Disappointment.

Points positifs : They were late to pick us up and it took me two hours to get my car because they did not have one on site and have to get another one ready. The car we finally got stunk like Mariguana. We spent hours calling you guys to make a complaint but we were given the runaround the whole time from one operator to another and given multiple phone numbers but no one could help.

Points négatifs : We made our reservations months prior to this date and still you guys couldn't get it right. Then I was told that I will be charged an extra fee for dropping off the vehicle at a different location.Is this how you treat your regular customers?

Avis laissé le sept. 2016

avis de
4,4

Not a great experience

Points positifs : The car was clean and the person at the counter for pick up and drop off were somewhat friendly.

Points négatifs : I rented the vehicle via Kayak and bout the insurance via Allianz from the site. When I got there they told me they don't accept that insurance and have to purchase theirs. So that was added cost. I rented the vehicle on Tuesday at 2:30pm. With all the fees and and taxes it cost $244 FOR ONE DAY!!!!!!! Why so Pricey????? We picked up the car in one place to drop it off at the airport. The lady when we picked up told us where to find Thrifty at the airport. She NEVER mentioned that there is no van to take you from Drop Off area to terminal with your bags. So 6 people with 8 bags had to walk with all our bags to the departure area. My husband had just been to the ER with an infection to his leg and we had to walk with all our bags and him in pain. They didn't even offer to drop us off with our bags in the same mini van we rented. Overall just not a good experience for just a one day rental. I may not use them again.

Avis laissé le août 2016

avis de
6,0

average

Points positifs : the car was adequate and basic.

Points négatifs : Long process to pick up the car

Avis laissé le janv. 2016

avis de
3,6

On time pick up.

Points positifs : I like their pick up and drop off service. You call them and they are there. Very friendly and informative.

Points négatifs : Wasn't to informative. Have to ask a lot of questions instead of it being offered. The car wasn't clean, it smell of smoke. I went back to get another vehicle and they said they were on. Break. So I just used what I had. I thought when you rent or reserve a car its suppose to be clean for the next customer. The door didn't open on the one side.

Avis laissé le nov. 2015

avis de
6,0

Moyen

Points positifs : Le parking était convenable et basique.

Points négatifs : Temps pour récupérer la voiture

Avis laissé le janv. 2016

avis de

Location de voiture à Fajardo - FAQ

Quelle est la meilleure agence de location de voitures à Fajardo ?

Selon les notes et les avis d’utilisateurs sur KAYAK, les meilleures agences de location de voitures à Fajardo sont Enterprise (8,5, 12803 avis), Thrifty (7,1, 2726 avis) et E-Z Rent-A-Car (6,4, 5640 avis).

Quelles agences de location de voitures se trouvent à Luis Munoz Marin (SJU) ?

Agences de location de voitures à Luis Munoz Marin : Sixt, Alamo et Avis.

Quelles agences de location de voitures à Luis Munoz Marin (SJU) proposent un service de navette ?

Agences de location de voitures offrant un service de navette à partir de Luis Munoz Marin : Alamo et Avis.

Où trouver des voitures de location à Fajardo à proximité ?

Découvrez notre carte de location de voiture pour trouver les meilleures voitures à proximité.

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Infos concernant la location de voiture à Fajardo